I especially decided to shop here because it happened to be less than a mile away where I was for a…read morefunction. And...I had checked out their menu online! This was the only place in the area where I could get brands I have been looking for. I was completely pleased with whole experience at Upstate Canna. Plenty of parking in front of the store. Pleasant check-in. Layout utilizes space efficiently so you can view products. Tremendous selection of flower and prices to fit every budget. many other products to choose from as well. I was very pleased with the prices on what I bought. Jeremy, my budtender was pleasant (as was Joe, lol) and knowledgeable about what I purchased. Overall, this was a great first-time experience. As a veteran of visiting six state's worth of dispensaries, I have had many good, some mediocre, and flat-out poor experiences (just a few). I will definitely visit again if I am in the Albany/Schenectady area.

I arrived at around 10am on a Friday to check out the first legally licensed by NYS upstate…read morecannabis dispensary. Very exciting! Not counting drive time, the entire process from line to purchase took 30 minutes. I overheard that the wait time is much longer after lunchtime. While the obvious reason for this is supply versus demand (one legal dispensary in the area), there are some other best practices I have seen used at other dispensaries that I think Upstate Canna should adopt: 1: A preorder process. I've ordered online at other dispensaries and they text me the information to present with my ID at the door upon arrival and that gets me into the express in and out lane. 2: Merch. There is a smoke shop and a candy shop down the street from Upstate Canna. Yet they have a entire space where folks just check in and wait on a u shaped booth. That is prime real estate to add snacks and pipes and such. 3: The check in person didn't know what was on the menu. There was a big screen sort of power point but if people are just going to sit around for 30 minutes waiting to buy, consider having a menu for them to look at while they wait or even just a QR code they can scan that pulls up the current online menu where they can... order ahead and pay to save time. Additionally, while they smartly had two atm machines on site, neither worked. Which is a obvious issue that I recognize they have only so much control over but, they're taking up space and not working which would suck for anyone needing to get cash to make a purchase. The above stuff being updated would bump stars up to 4-5 later for me. At the moment, they are the only legal shop in town so it isn't a big deal and easy to overlook but competing dispensaries will inevitably arrive.l and compete for my business. That was the needs work stuff that dropped them from a 5 to a 3 star. Now to talk about the good stuff! Customer service was friendly. From the check in to the sale. Staff were friendly and knowledgeable (except check in guy who was just friendly). I learned that Upstate Canna is going to be implementing a delivery service which is absolutely fantastic! Assuming they end up having a location close enough to me in Colonie for it to be used eventually I will. Product seemed pretty good but I need to do some more research over the weekend :) They have a good selection of local flower and vape blends. Even pre rolls and tinctures. Though the tincture selection was a bit limited it was still better than some places I've been. At the end of the day, if they can get their transaction time down to less time than it takes me to drive to MA and pick up my order (currently that is 48 minutes) and they make good choices about capitalizing on their first mover advantage in the region to adopt best practices, I am very optimistic that this local business will thrive and that I will be visiting again!

Always great service in the shop or receiving a delivery. The staff is always friendly and helpful…read more Delivery service is top notch as one of the only places with a dedicated delivery service. Will always be my #1 go to for any products I may need as selection is always different and favorites are usually always available.

the product is fairly priced and the service was great. I had a deliver in under 30 minutes and the…read moredelivery man, Charles was friendly and knowledgeable

Well I wrote a review of an unpleasant experience and for the first time ever the owner wrote back…read moreand offered to make it right. I completely appreciate that. That is the best customer service I have ever had after a review. You can tell he really wants to keep a good business! I will shop there again just for that:) Thank you.

Worst dispensary I've ever been to .. prices are so high and not much of a variety. .please do…read morebetter

I do not believe this location is still open. I traveled to the mall and couldn't find it on the…read moremap. I also called the phone number listed and the voicemail message did not match the business name. However, I found another dispensary in the mall and was extremely satisfied! Check out Go, Green! You will not be disappointed.

From the owner: Green Papas is a CBD store in Albany, New York. We take the centuries-long tradition of using…read morenatural remedies for health benefits to a new level. We sell CBD oils: - isolate CDB oil; - full-spectrum CBD; - CBD pre-rolls; - CBD gummies; - hemp-infused cooling gels; - CBD body creams; - CBD vape cartridges (e-liquid); - full spectrum body butter; - CBD massage oils; - Premium CBD capsules; - and much more. We have natural and mint flavors. Contact us for a free in-store product testing. Our CBD products are made using organically grown Kentucky Hemp. The hemp is CO2 extracted which means there are no solvents in our products. This is the purest, cleanest way to extract CBD Oil. Each product is tested by an ISO certified Lab.

Misleading thc percentages. Many extracts are THCa extracts and they still list a high thc level…read morewhen its actually high in thca which has no psychological effect. Be careful out theyre they are definitely mislabeling. The pass has the same oil from the same companies, just labeled correctly. Prices were fair.

I use to love when it was bloom brothers and had great prices and good selection. Hate to see that…read moreall change and prices going up for products that been out for years.

Just was more expensive than I expected everyone that worked there is very friendly and helpfulread more

Always a great experience. These are from my most recent trip to the shop. The grassroots dime bag…read morewas awesome.

From walking in the door I felt welcomed and not at all pressured in any way. It's been 20 yrs…read moresince I smoked any weed, so all this legal stuff is just confounding. I have multiple herniated and bulging discs and the pain can be Brutal. Staci listened to me patiently and made a recommendation that was Spot - F*ing - On. And the prices were so good I bought another just to try something extra to help with sleep. So far so good and I am Definitely going back. Recommend to all

Great selection and one of the only dispensaries north of the mohawk river to carry one of my…read morefavorite growers. Convenient location off northway and smart and informed bud tenders.

Very friendly and helpful. Knowledgeable! Assortment of products for a wide range of needs.read more

Great staff!!! Very knowledgeable and they go out of there way to help you with any questionsread more