Cloud has always been very responsive to my requests for service. Amanda returns calls promptly and keeps the customer informed as to when a service tech will arrive. Zach was able to change out my thermostat and get my furnace going again. He is always courteous and obviously cares about customer service. read more

I lived in Lawrence for 9 years and Jason from CLOUD was my go to guy. I recently moved away to be closer to family but I have hung on to the last postcard so I could write an excellent review of his service and the company who hired him. Its now actually now more than a year! That is a testimony to how much I appreicated having a service that I could trust to receive sound advise on my heater and my air conditioning. Jason is trustworthy and his servicing equipment excellent. I especially appreciated his advise when making decisions on the condition of the equipment. It always proved honest and valuable. I felt he put his customers first and centered - giving solid advise I could count on to save me money, time and problems. Thank you Jason for your dedication to families in the Lawrence neighborhoods and deep appreciation to CLOUD for hiring well trained and competent service people. read more

We have used Cloud for years and have always been pleased with the service. Today we had a new dual-fuel heat pump system installed. Vince led the way with Matt lending a hand. They were efficient and competent. The Trane system appears to be excellent and so were the installers. It gives me confidence in my decision to replace the whole thing, which was expensive. read more

Outstanding service call. Zach French was amazing and super personable! He did our Spring check-up in a very efficient manner! We have been close to a three decade customer of Cloud and people like Zach are the biggest reason we return each time! read more

So i called this morning at 6 am and got the answering service and they said they would send info to them and they would call me back. 830 i called again and got the answering service and they said they would send again. 24 hr service is what they advertise keep in mind. 845 i called dunco heating and they call me back in 20 minutes and came in afternoon and fixed ac unit as it was 90 degrees in the house. My advice stay away from cloud and call dunco. read more

Absolutely excellent service. These guys were honest, helpful, and hard-working. They saved us a ton of money when we had a gas line brought up to our home and installed a new furnace, and they bent over backwards to work with the city and the plumber to coordinate and make sure we didn't go a day without heat (our old electric furnace died in November!) I was so impressed by how efficiently they got the job done and how thorough they were at checking for leaks, etc. to make sure we could be confident that everything (even stuff they didn't personally do) was installed perfectly. Highly recommend! read more

Cloud has been a blessing! We had a new Central AC and Furnace installed by a local small business in town. Well, we needed a second opinion after a few mishaps. Cloud sent someone out within hours of us calling. The Tech not only explained what he saw wrong but also took photos. The next day a supervisor called us and alerted us the unit is not safe to operate and explained in great detail why. The quote we received to fix it and get it to code was very reasonable! Cloud also burned off our furnace at no extra charge to us because the installer did not do so. Cloud literally saved our family. Had we not gotten a second opinion we would have had carbon monoxide in our home. Thank you, Cloud! read more

I have two data points with Cloud. One visit to fix the outside a/c unit. The rep said it was fried and would need a complete replacement inside and out. Got a second visit and opinion from Smith, they found a burned out wire in the unit. Total repair was something like 40-50 bucks. That was about 10 years ago. Ok ok I know that's ancient history. Last year my spouse smelled smoke when the furnace kicked on or thought she did. Scott came out and said the smaller motor that serves the fire box was pulling too many amps and needed replacement. Quote was several hundred can't recall the exact amount. Checked with Smith, not pulling too many amps, just fine. Still working though the furnace has been off since last winter except for the A/C. So on the basis of two data points, I'm through with Cloud. Were they dishonest or just incompetent? Don't know. read more

Always reliable and great to do business with. Have used them for years and highly recommend their annual maintenance program. We've never had any issues as they come out in the Spring and Fall to check everything. I recommend Cloud to all my friends. read more

For 10 years we have had our regular Heat and A/C system checkups every six months with Cloud, and we have never been without heat or air for even a minute. What more could you want? When one of these regular checkups revealed that a fairly pricey repair was needed, we asked for estimates to replace the system, decided to do that instead of spending money repairing a 15 year old system, and were pleased with the sales and installation process as well. read more

Reliable and responsive. We're on a yearly plan with visits before the heating and cooling seasons. They find and correct problems before they become major problems. read more

Cloud does a great job - we had our AC go out & they were able to get there same day & fixed the problem. They are efficient & affordable, super reliable. read more

I called Cloud Heating and Air in desperation on hot day when a/c unit did not seem to be blowing cold air. The repairman was dispatched quickly, was friendly and helpful upon arriving, and solved the problem quickly. He was knowledgeable about the unit and for as quickly as they responded, I was not overcharged. I keep them on file for any further issues and for routine maintenance. read more

We researched and received several quotes from many companies prior to making our purchase from this company in 2009. Little did we know after installation we would pay for the yearly service only to be told every single year the unit is low on Freon! What???!! You should never need Freon in a brand new unit but every year I was told by their tech it was low and every SINGLE YEAR when it was time to turn on the unit it wouldn't work. Let's now move on to the humidity pan that fills every week and won't drain because the drain was installed upward instead of downward so the water will flow out and not cause the unit to shut off! I do not recommend this company and if you use them be prepared to pay for the yearly maintenance and additional fees such as Freon! We are now 10years with this crap unit and will be purchasing a new unit this fall due to turning on our unit and again it won't work, so we call our new company and they come right out add Freon and we are hoping with fingers crossed it will last through the summer! I cannot wait to get our new unit so we eliminate the stress and frustration of paying for something that won't work. read more

When I've had them out for both air and heating they were always on time and very courteous. They were thorough but the only thing I didn't like is they always tried (but very politely) to sell me some other gadget or equipment that I'm sure the owner had them do. read more

I have been a customer of Cloud Heating for twenty years. I have always been given superior service. The person performing the service and upkeep is polite and professional. The work is reliable and well done. read more

The estimate was exact. The work was completed as expected. Best of all my cooling bill went down. Everybody was awesome to work with. Really appreciate a job well done. read more

The Cloud technician was prompt, courteous, and knowledgeable. I am confident they make my HVAC run efficiently and extend the life if the a/c's and furnaces. read more