I went in knowing nothing with a lot of questions and was able to walk out confident in my purchase and quite happy with the price. Customer service was excellent. The person there was attentive and communicated clearly. 10/10 will be a repeat customer. read more

Always a pleasure doing business there. It's been my go-to vape shop for years. Friendly staff.

Always the friendliest and best juice around! Both locations have great staff and great products.. highly recommend!!!

dont go here the owner is very rude, im working down the street on the family health building I walked through the rain only to be told she wont sell flavored vapes because "she doesn't know me" Also her pitbull growled at me and was off leash. read more

This location says open till 9pm You make the drive and it's closed when you arrive and clearly not close to 9pm. Fix your schedule or loose customers Great store great deals read more

Great people Have what you need and very knowledgeable Been around a long time. They have what you need and will educate you on what you buy. If someone new is helping just be patient. They will find what you need. read more

So we love this store, and have never had a problem! We always come here for the great service and the helpful, knowledgeable customer service. but today let me just tell you, we had the unfortunate experience to meet the worst salesman Nathaniel! He is a rude and extremely nonhelpful! I even hinted and asked if he was new as I was asking fir suggestions on product and he laughed and said not at all and still no help! I'd give negative stars if it was my first time here! read more

Always the best Vape shop I've come across been going here for over 10 years best experience friendly employees very helpful and professional service, and the brand vape juices and mods are the best here! read more

Been coming here for over 5 years, always the upmost friendly service and always willing to help. I have nothing but amazing things to say about the cloud 9 employees. They are all great people. read more

They always have what I need and the people that work there are really knowledgable and kind.

First time coming in and the girl that helped me was awesome. I don't have more to say but this thing is telling me my review is too short and that I needed to write more hopefully this is good enough now. read more

I love this place. Their selection of e-juice flavors is amazing, and best of all you get to sample as many as you like before purchasing. Each flavor is available in zero, 12, or 24mg of nicotine. The prices are competitive. The staff is friendly. The patrons are friendly as well. It's a fun, pleasant experience to go in and try all the flavors. They also have a huge selection of 'mods', 'doo-dads' and 'thingamajigs' that I had to look away from. I hadn't realized until my brother (who is really into vaping) took me here how serious of a "hobby" this could become.... and I refuse to get sucked in that deeply. But they definitely get points for having all that specialty equipment on hand. I recommend this place for anyone who enjoys vaping, regardless of your level of enthusiasm for it. read more

I was referred to here by a friend, and also referred here on yelp to find out more about this place. I arrived around 12pm in search of a new tank for my Gpen battery. Fortunately, they didn't have any! We spoke about alternatives, and the different devices/products offered, then the owner (I'm assuming) suggested an ego-w kit. However, it wasn't currently in stock. He informed me that there was a shipment of them coming that same day and that he would have them ready to go at the latest tomorrow at open. He suggested giving him a call around 2 and handed me a business card so that I didn't have to drive back if I didn't have to. Much appreciated BTW! I came back at 2 pm (I didn't bother calling, I live walking distance) and low and behold, he had it ready to go! Synopsis: Great customer service - I was given a brief crash course in "VAPE101" and was referred to products that would suit my needs.' OH and having the product processed and ready to go same day? (He had to drive out of town to get it.) This is as good as it gets my friends. Also I want to add that the ego-w kit made my Gpen purchase look like a waste of money. Don't be shy to experience quality service and products, check this place out! read more

Cloud 9 E-Cig Store - Ego-W kit: 2 Batteries, 2 tanks, 2 extra mouth pieces, charger, & e-juice dropper... A+ Product - Vape Shops Near Me - Escondido, California

Would not support. They're racist and believe that black lives matter protestors are pointless and should be shot. Besides that, I've been and had terrible service. I asked how vaping is better than cigarettes and they rolled their eyes and said "oh you're one of THOSE". Probably being extra rude since my black husband was with me. read more

It is a great store only if you are helped with the lady works there. I walked in today try to figure out why my xpriv unit stopped charging with usb cord.Guy took the batteries out,told me one of them dead.I asked him if he can test it with good batteries just making sure that wasn't my mods problem. Said NO.Then I asked if he can try to charge the mod with a usb cord(cause I think the usb cord comes with it might be the problem as well).Said No,told me I am not supposed to charge it with the usb cord or the chip inside gonna fry,AND it's on the user Manuel.I call it total B.S If that was the case,why would you guys sell me that unit with a nice usb charger now telling me I am doing it wrong?Now telling me I am the one screwed it up by doing what you guys told. I can tell he was being annoyed for a customer walking in.Ok Ok,Back home I tested the unit it was the switch button getting old and it works just fine after few more tries to turn it on.Yes,you can charge a xpriv unit with usb cord,and it shows progress when charging.Prove me I am wrong then explain why you guys didn't sell me a external charger at the first place. Plus juice tasting here wasn't really good.They offer you to try out totally burnt tanks. Please do stop being lazy and making stuff up to your future customers. read more

In an out. Found what I wanted and got exactly what I needed. First time going to this store, but will definitely be going again. On the pricy side, but I think paying a little more is worth it when the business and people working there answer my questions and are friendly. read more

Amazing friendly staff and they have great recommendations for juices I've been going to both stores the one in San Marcos and the other in Escondido for almost 5 years read more

My home vape shop, they aleays take good care of me. Shout-out to one person in particular at the shop, Romae. When I'm waiting for my turn I always notice she ensures customers get what they want, know their options, and are informed on how to be safe with their devices, she leaves no stone unturned and gives everybody uncompromising service. She's the best - Shop products - They're always getting new flavors and have plenty to choose from, regular as well as salt nic They don't focus very much on RDA, but will have just about anything else you need from small cart mods, to e-cig style, to full size dual battery mods. They also carry a range of CBD products: liquids, dog treats, lotions, balm, etc. - Overall - They are especially helpful and friendly here, I'd say if you are new to vaping, don't hesitate to start here. If you are experienced, they'll get you what you need quickly, or help you find something close to what you're used to. My favorite shop for sure read more

this store literally never gets stock, i only one time have ever gotten the thing i wanted there. i would recommend smoker's heaven on east valley parkway. read more

This is one of the only vap shops that keeps tabacco flavored vap juices in stocc and I love it!!! Capone cap juice and VCT are now my favorite thanks to the dude at the counter recommending it to me!!! This is now my favorite spot to get juices from! Thank you for that and Thank you Joseph Skelton for bringing me here!!! read more

I have only been in the shop a few times. I love the customer service! The liquid is great and the coils. I can use 1 coil for up to 3 to 4 weeks taking big hits and the hits are nice an smooth! I will definitely continue doing business with Cloud9 well done! The shop is always clean. Thank you!! read more

This place is an awesome resource to the community. Knowledgeable staff, great selection of e-liquid. Would recommend to anyone who is trying to quit smoking. read more

So I can't think of her name right now of course. But the female who works there it's just fantastic. I walk in and I'll explain something that I like and she will find me the best most unique flavor I've ever had. I will not go to any other place because of this I highly highly recommend it they have never let me down. read more

First time coming to an official vape shop and instantly felt welcome. I don't look like the kind of person who smokes so I often get weird looks at other places. But not here! The staff at this shop are very friendly and helpful, they provide you with all the information you need for your mods and juices and give great recommendations. Truly a great shop to buy from read more

I really feel bad going to another vape store. I'm extremely loyal and I've been going to another shop since I quit smoking two years ago but....... Unfortunately my regular store has been having inventory issues and they never have the equipment I need, so, I came to Cloud 9. I'm very pleased that I did. They have a large selection of setups and liquids. I found everything I needed quickly and painlessly. I was even assured that they always have the replacement atomizers that I need. Cool! Anyone who has gone from smoking to vaping knows that you NEED a reliable place to find parts for your setup. I am addicted to nicotine and will only be so patient when I go looking for parts. Having said that, it was a pleasant experience. Andy was very helpful and hooked me up with his pleasant demeanor. The prices were a tad high but still in a doable range. The other employees were nice and chatted with me as well. Also, a comfy and welcoming atmosphere (they didn't even mind that I brought my dog in). The only cons: prices could be lower, no discounts given for Yelp check-in or on Facebook, parking can be a pain. All in all though, two thumbs up on service, equipment and overall good vibes. Thanks Cloud 9! read more

Seth who helped me out was great, taught me a lot about vaping and was quick to show me new flavors. I like that he recommended the 0mg nicotine first as other stores assume I want more. I bought a vision spinner and charger that I didn't need because my friend gave me his and they were okay with me returning it a couple of hours later. My Kanger Protank II-Mini I got came in a different box than the other Kanger Protank II's I've seen and it didn't list a manufacturer. Just something odd to note. I might have just gotten an old model. Other than that, the prices were about average to above average, competitive for brick and mortar shops definitely. Their Cloud-9 liquid was great and came in small sizes which I appreciated, I got the PWC and Blueberry Pomegranate. read more

Cloud 9 E-Cig Store - Sketchy packaging for Kanger ProTank Mini-II - Vape Shops Near Me - Escondido, California

We went in there to browse for e-cig options and left very happy. Amy was a great help and very knowledgeable and not pushy at all with her sales pitch and stories. I will definitely be going back :) Thanks Amy read more

Awesome shop. Actually stumbled in here by accident on my way to a smoke shop not too far from this place that I was walking to that I found through yelp. The chick working last night was super rad and very knowledgeable about the different types of vapes and extremely helpful. They aren't that pricey either and the quality is pretty good too. I'll be back to get more juice and replacement pieces as needed. I highly recommend you check them out. 10% off military discount with valid id too. Thanks cloud9! read more

Love this place! We've had e-cigs before, but the batteries weren't strong enough and the liquids were meh. We heard from friends that this place had good quality batteries and a ton of liquids so checked it out. Bought ours about 2 months ago and just love them! The batteries we got are $30 a piece, and the rebuildable tank is $9. The little atomizer thread things (might not be what they're called, not sure) are $3 a piece in a 5 pack. So overall, a tiny investment, but not more than you'd spend buying cigarettes. BFs battery ended up being a dud on the first unit two times in a row (the original and the replacement), but we brought it back after having it under 30 days and they exchanged both times without any problems at all. Their customer service is great, lots of advice and they let you try as many flavors as you want before you buy one. We've tried quite a few and they are all good! WAY better than the ones we'd purchased at other places. So far, we've bought: Belgian chocolate airheads applejax white peach kong berry blast chimpantea every single one is great! and the best part is that we feel way better :) just note they are pretty much always busy (which i think is a good thing, nice to see them helping people quit smoking), and sometimes are out of stock which is understandable. read more

I decided to stop by cloud 9 to grab some juice with my dad, I entered the store and the vibe was real nice, I asked the lady if they had any rice crispy flavors and they did. I was so stoked so I paid the membership fee in order to try out some flavors and everything was going smoothly I was really digging this place until.. she handed me the mod with the e liquid I wanted to try, it was DISGUSTING the coils were toasted.. tasted like burnt plastic, another customer was in there and decided to try it and he was shocked how disgusting the condition they keep the test unit in!! The whole point of a tester is to try out the e liquid you are spending you're cash on, the worker said that she can't change the coil because alot of people test flavors.. very bad customer service.. to lazy to change a coil, the only reason this is not a one star rating is because the rice crispy flavor was good. read more

Cloud 9 E-Cig Store - Vape Shops Near Me - Escondido, California

Every time I visit this store I'm more then pleased! Always a welcome upon entering and fast help. They always are willing to help and educate you on what you purchase or may be interested in. I'm so glad I live so close to this store. I highly recommend shopping here. read more

Found this place here on Yelp. I was very excited that there was a local place that I could buy my e-juice or supplies if I had a vaping emergency. Absolutely loved the place! Lots of room inside. All the customers and staff were very friendly. It is more expensive then buying stuff online but nothing beats having your stuff in hand as soon as you pay for it :) Absolutely love all the flavors I got too. I will defiantly be going back. It was very busy when I went and took a while to get in and out so I wouldn't suggest going if your in a super big hurry. But I felt like they took their time with each customer to make sure they got everything they needed. (Most people in there are new to vaping) read more

Excellent service, didn't get paid till next day, thought they had smaller than 30ml bottles, but the guy was amazing and found me another great deal. Can't recommend this place enough! read more

I am new to vaping (as of this post) and didn't know much going in. Brooke helped me out and I was able to ask any questions I had along with taste flavors and try different devices. This was my first visit to the shop, but I will definitely be visiting for future purchases. read more

This place is amazing! The shop is clean, the staff is so incredibly helpful and takes the time to really get to know what you do currently and tries to match up the perfect vape solution. I had tried e-cigs (the kind from the local gas stations and liquors stores) and they never worked as someone that smoked Marlboro Smooths it is a hard menthol to duplicate. The patches had worked in the past when I wasn't surrounded by smokers (my husband and some of my in-laws) as I saw these vaporizers start popping up I decided to research. After searching online options, reviews on local shops, etc; one of my friends introduced me to Cloud 9 ecig store. My husband and I walked in and talked with the staff got a card, a flavor menu, and then left. I really wanted to go back and buy a whole setup but my husband was so reluctant because of my e-cig purchases prior (the ones from the gas/liquor stores) well he said I could do it and we went back (like turned around on the way home and went back) The staff helped educate me about the vaporizers, the e-liquids, and helped me customize a package that worked for me. They even primed, loaded and got my new vaporizer ready the minute I left the store. My husband said we will see.... Well when I didn't smoke for 24 hours he was ready to get his own. When he didn't smoke for 24 hours and I didn't smoke for 48 hours my sister-in-law jumped on board as well. So thank you to this store....I have been there 4 times in a week and me, my husband, and sister-in-law have not smoked (me for 5 days, husband 4 days, and sister-in-law 3 days) coming from 3 people that smoked 1-2 packs a day this is too incredible not to share! I love that this store is taking pride in their store appearance, their staff, their products, and educating their customers. They are a small mom and pop establishment and I love supporting local and small businesses! Thank you for helping my family overcome the smoking of cigarettes! I am so grateful! read more

I've been frequenting this shop since they opened like 6 years ago. I know all of the employees very well now. They're all super friendly and knowledgeable and always say "what's up Matt! how are you?" I have to admit feeling like your friends with the employees makes it hard to even think about going to another shop. Mike the owner is a very cool and genuine guy. We always chat about bmx bikes whenever we see each other. The service is top notch. Selection is great. I literally tell everyone about cloud 9 when they're looking for vape products. I probably should've reviewed this spot a long time ago but, I'm never really on yelp. Anyway, thanks for all you do Cloud 9. You guys are the best. read more

After months of trying, Amy (manager) was able to do the impossible: a new Terra MOD button. She was able to get it from her distributer's own Terra. Works perfect!!! The button is clearly broken in which proves a sexy design. Bravo Zulu to Amy and the Cloud 9 family. Thank you for the button! Owner 179 Terra and 0179 Virtus. .1 ohms only :) read more

Nice little store, with a good selection of joose. I mostly diy, but sometimes like to try something new. Reasonable selection of hardware. I need batteries, so I will see how their selection of those is on my next visit. The staff seemed to have a good handle on things, and were very busy helping their customers. They seemed to be leading noobies in a good direction, with reasonably priced, decent equipment. I will be back!!!!! read more

Love this place. Always!! Great people and products. Very lively. I feel like they really care about the people and that they quit cigs. The owners are very passionate about e-cigs and having quality products. I have bought my first e-cig there and I loved it. I you need help with anything they are quick to aid. read more

Best ECig Shop In San Diego Best Help Newest N Hottest Stuff Best Juices Good Prices Nice People read more