The boutiques near by are typically locally owned and have great customer service. We have a new BOUTIQUE in town, it is called Clothes Minded. It's not locally owned, it's a chain boutique and their etiquette is a little different than what I have experienced shopping at our local boutiques. Cute clothes. TERRIBLE QUALITY. & they have poor customer service. I bought this cute shirt from Clothes Minded, only to have it fall apart within 30 minutes of wearing it. The string began pulling out at the sleeve. Though frustrated I thought to myself, 'I can crochet this back together and re-tie it myself'. I went to my dentist appointment, came home and looked more at the construction of the shirt... and notice a HUGE imperfection on the sleve. Giving Clothes Minded the benefit of the doubt, I told myself this item was defective and went into the store to exchange it. The general manager of the store (the only lady I have seen in there, ever) told me she would message the store owner to see what she wanted to do about it that they 'have never seen something like this'. I certainly have never bought a 48$ shirt and it fall about within hours myself. After receiving word back from the "Store Owner", the lady told me that there is nothing they are willing to do. That she knows 100% that the shirt did not leave the store like that and regardless if it is a defect or not... it is the RISK I take shopping at a BOUTIQUE. Again. Recieving poor quality clothing, IS THE RISK I TAKE SHOPPING AT A BOUTIQUE. I never post negative comments about people or businesses. However, I want all my co-boutiquers to know... to be cautious shopping at Clothes Minded boutique. From the mouth of the general manager herself this type of situation is the "RISK you take shopping at a boutique". I have never experienced this risk before... perhaps this RISK is only when shopping at chain boutiques. So, I spent 48$ to wear a sweater for roughly 3 hours. read more

Be sure to carefully review the return policy prior to shopping here. There are NO RETURNS and NO exceptions. Good to know prior to purchasing. Cute clothes, but primarily hand washable. She told me she took the return policy sign down.....he said it was clearly posted. She said they recently changed the return policy...he said it had been the same for 7 years. He said to come in and they would help me find something that was not hand washable, then when I went in, she said most everything is handwashable, but if you pick something, I can let you know if it has survived the washer. But I can't make any guarantees. Then she said "everyone is telling you the same thing!" I only talked to both of them twice. read more

My mother purchased a gift here and I was present at the time. She was hesitant and unsure but said a couple of times that the person she was shopping for could bring It back. She was told she had 10 days to which my mother responded well that's after Christmas. The young lady said yes and told my mom if she brings them back to tell them to look the receipt up on their system with my mother's name because my mother was worried about not having a paper receipt. Anyway, she gave the gift to my sister the next day because she was still worried about It and my sister was told there are no returns. I emailed about a return policy based on the receipt I got for the beanies I purchased while I was there because I didn't want to post this review if there was a return policy like we discussed at the store. The receipts don't say no returns. Anyway, my daughter tried to return these for my sister and she said she could only get store credit. As if all of this wasn't bad enough, I later received a text from my daughter that she was being told I was calling and leaving voicemails which I wasn't. I never called the store at all. I believe my sister left one voicemail and then spoke with a man the next day. She was led to believe that I was harassing them. I sent one email and have gotten no response. Needless to say I will NEVER call their store or step foot in It again. It's one thing to have a bad policy and another to accuse someone of harassing you when they sent you an email asking about your policy before posting a review. Clothes are nice but need to be hand washed. I found the same brand and style of beanies at the Hallmark store for $2 less. read more

This seems to be a pattern with this boutique - terrible quality and worse yet customer service! My daughter and I bought a dress here for a wedding. When she went to put the dress on, the zipper broke and she was not able to wear it. We took it back to the store the next week, with the receipt, and not only would they not return it, they wouldn't give store credit or anything. Besides not doing anything to make it right, they were combative and accusatory about how it happened. In her words "i'm not sure how the zipper breaks, and the tags magically remove theselves in the bag" as a response to our frustration. I get having a return policy of 10 days for those that change their mind, but when an item breaks? Seriously, stand behind your product. I will NEVER shop there again and tell all my friends to never do business with them. Very disappointed! read more

I have been trying to support local businesses during COVID especially this boutique since I generally love shopping with them. However, I bought a dress with them that I subsequently tried to return- with COVID, their hours are all over the place, I went to the store and was told they were pickup only and couldn't process the return that day which was within their return window. After that encounter, I emailed the address listed on their website and never heard back from them. I FINALLY was able to get into the store after trying multiple weekends in a row only to find a locked door- I was met with no understanding, rather rudeness and an unwilling owner. I don't think I will be spending any more money with this business in the near future. read more

I have always had a great experience here and am so grateful to have them in Wooster! They have new items all the time, incredible variety in every color and style imaginable, and at very reasonable prices. Staff is always very helpful and friendly. I think the quality of the clothing is very fair for the price. I hope they are here for many years to come!!!! read more

Unfortunately, my last experience at Clothes Minded has lead me to give a poor rating. I experienced Horrible customer service while trying to return a damaged shirt. I tried to return a shirt that I bought and had worn for 2 hours before discovering that there were 2 holes in the arm sleeve and the other arm sleeve was just about to rip as well. I was told by the owner that since I didn't have a receipt (I did have the tag) that there was nothing that could be done and it was not the stores fault that the shirt had ripped. The owner suggested that I was the cause of the rips. She suggested that maybe the shirt ripped because 'I was too big'!!!! (Just for the record I am 5'8" 120lbs). Never have I been treated so poorly at any store. Needless to say after being accused by the owner of this boutique of being too fat, I will not be giving anymore business to this store and would suggest you think twice before giving them your business. However, Should you decide to try out this store, make sure you check the seams, be familiar with their absurd return policy and not be 'too big' for the clothes that you buy. read more

Completely disappointed in my experience with this boutique. After almost a month of waiting for my package and unreturned emails ( I reached out several times and was ignored) I finally received my package only to be disappointed in the quality. I then decided to call this boutique to get something sorted out. I explained my experience and was only given excuses.. "I guess your item was back ordered..." without any notification? I was never apologized to and was almost treated like I did something wrong. I was then directed to their website to return my item for store credit only. Worst customer service I have ever experienced, would not recommend to anyone. This boutique does not care about their customers!! read more