We recently took Jo-Anne's e-bike to Ideal (in Belleville) for service and a tune-up. The staff was…read moreexceptional! They had it tuned and ready-to-go quickly allowing us to enjoy the rest of the season. Thank you for the great experience.

This is for the Wellington bike shop. From the minute I emailed Ed requesting info on the bikes to…read morewhen we dropped them off was a very smooth and pleasant experience. We were renting an Airbnb nearby and the house had two bikes for us to use. As we were a group of six we only rented four bikes from Ideal. However during our bike ride wine tour one of the Airbnb bikes broke and we called Ed to see if he could help us. He closed the shop and drove out to us with a replacement bike and took the bike which he didn't own back for us. This is really customer service and we were amazed at how awesome his customer service was. I highly recommend using Ideal bike shop for your bike rental needs while in PEC.

Honestly, the cutest bike rental place. I went to Prince Edward County for a wine tour with a few…read moreof my couple friends so we wanted to ride bikes from winery to winery. The customer service at this bike rental shop was absolutely nothing short of amazing. They were all so friendly, helpful and very funny. It cost us $60 per bike for a 2 day rental and the rental included 5 helmets and 2 locks at no extra cost. They also gave us all free water bottles that we could keep! There was a pretty large selection of bikes which was great so we got to pick which ones were the most comfortable. The woman working there was very helpful in planning out the recommended routes based on the quality of the roads and how busy they were. All of her suggestions were incredibly helpful. Although she said she has never been to any of the winery's she recommended a few that weren't on our list based on what her customers tell them. They also offer a service wheee they will come pick you up if you get too drunk to bike all the way back! If you're ever in the area, this is definitely the place to rent your bikes.

Derek is a genuinely nice dude. Good to talk to, very informative…read more Made a deal on an old used bike back in the shed, as is no warranty obviously, with Derek. The next day I went in to pick it up, and Derek wasn't there. The lady upped the price by a large margin, and said she's the boss, what she says goes.. Excuse me? Nice customer service. I've heard horror stories about her before, and now have experienced first hand. Extremely rude. Fine, I'll take my business elsewhere.

Amazing service, they were very nice about adjusting my EBike I bought online. They didn't make me…read morewait even though they were busy.

After discovering my son's mountain bike in the garage with a completely dismounted rear tire and…read moretube, I dropped it off for service at Murdock's. A day later I got a call to pick it up and discovered that the tire was not only repaired, but they had done some other adjustments and tuning as well. My son reports that the bike operates like new and he couldn't be more thrilled. I'm so glad that we have an independent bike shop that provides such outstanding customer service! They've earned my business and I'll be back and recommend them to anyone who asks for the best place to buy or service bicycles in Oswego.

Awesome place to deal with and service was great recommend 100% ,definitely will buy stuff from…read morethis place and very happy with product and friendly service l have received

Called and asked some questions regarding bmx parts while visiting Peterborough, was given certain…read moreanswers that turned out not to be correct, bad attitude from certain employees due to their opinions about people who you ride with, very rude and technically hate speech comments being made when staff thinking think people could over hear. Refusal to use spokes of customers desired brands, incorrect answers to parts compatibility and numerous other issues. It's almost like they hired all the local bmx riders who know nothing and don't care at all unless its exactly what they like and are interested in. Among other issues. I wouldn't buy a bike here at all. Not even mtb side but I'd certainly avoid it bmx wise. Also know of them seeking staff and refusing locals who are knowledgeable in the industry and involved with brands and owners due to looks and supposedly looking like the f bomb used as a derogatory term to certain groups. Among other inappropriate and unprofessional issues. As well as blatant importer repaired on purpose or purposeful lack of proper repairs and maintenance jobs to my friends bikes. I'm out the cost of a set of cranks and sprocket. Or a titanium spindle and set of spindle bolts. And one of my friends is out the equivalent of hundreds of dollars on wheel work on one set of wheels. Let alone the effort or having to get a manufacturer to solve an issue caused by this shop. Refused to process warranty. Distro requires the shop to handle warranty. Told to reach out himself and ignored. Then told my the Distro they can't process anything unless the shop submits the warranty claim. I've worked in numerous shops including globally recognized shops. Very unprofessional. Stop selling bikes if you want to act like a big box store. Or act like a proper retailer if you want to sell bikes. And cut it with the hate speech bs. And get a hold of your employees. Racism and numerous other inappropriate comments were heard. If it wouldn't have wasted more of my time in a crap store I'd have reported it.

This place is THE BEST place to rent kayaks/canoes on the Erie Canal. It is perfectly located…read moreright by the chute entrance into the canal, making it so simple to rent and be in the water in seconds. The chute entrance into the canal is suited for anyone - but especially useful for elders or those with mobility issues. But the best part of Erie Canal Boat Company in Fairport is the owner Pete. He wants everyone to love boating and get the best experience possible. First he has and knows everything about the equipment and will get you perfectly situated for what you need to have an amazing time out on the water. What really shines is his personality though... Pete is a giver and is generous with his time, expertise and enthusiasm for paddling. He not only runs the shop, but helps get you in and out of the boat and safely in and out of the canal. He loves what he does and he loves helping you get out and enjoying the canal. His enthusiasm is contagious. He is simply THE BEST!!! We had the best time this morning and can't wait to spend many days this summer out on the water with Pete's help. Just be brave and go. It's the most wonderful feeling!

We rented a tandem kayak from 5pm to 7pm (we finished up at about 6:20 because it started raining)…read more The water was not crowded at all; there were two boats that passed by us. The water was clean in some parts and not in others. There were a few large branches we had to avoid. We got a quick good lesson on kayaking before we went into the water; it was very helpful. Our kayaking journey was absolutely beautiful. We passed a whole lot of ducks. They really kept us entertained. We passed a cute park, went through some gorgeous neighborhoods. Overall, there were a lot of trees on the shore by the canal so it felt very serene. I would recommend kayaking here! :)

Super helpful! I had my own bike and a flat tire. He filled up my tire for free and would not…read moreaccept a tip. Very professional. Thanks so much.