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Services - Closets Kitchens & More
Countertop removal
Custom cabinet construction
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3 years ago
My name is Michelle and I am posting a review for the company closet kitchens & more located at 10930 US1 N. suite B Ponte Vedra, FL 32081. My significant other and I came to the storeroom to get information regarding an estimate and information about kitchen remodeling we were ready to proceed picked out cabinet color and countertop. The initial experience was ok we were greeted by staff in a friendly manner and was quickly informed by Paige who said she has been in the organization for 3 years Paige shared that a $250.00 measurement and design fee would be needed before proceeding/ Andrew the staff member would have to come and get the measurements for the kitchen we paid the $250.00 fee and were very excited for the new experience of soon getting a new kitchen remodel . The staff member Andrew came to our home took the measurements off what we thought was the kitchen and appliances and drew a diagram Andrew was at our home for about 40 or so minutes. A few days later Paige texted me noting that we "the customer" need to provide details about measurements "12 items or so" such as our refrigerator, range dishwasher microwave, sink, ect....I explained to Paige that Andrew the staff was suppose to get all the measurements for $250.00. Page mentioned over the phone that she just likes to verify the information because often times the measurements are not correct from staff and she wanted to get the measurements from me the customer. I mention that were paying $250.00 for the measurements/design so we expect that the staff Andrews measurements are correct. I mentioned to Paige that I want a copy of the total measurements which was never provided. This was a sign that something was not right after we paid $250.00 and measurements of our appliances had to be verify by myself which was very time-consuming. The next step in the process was to come-into the store and discuss the design we came in to the Ponte Vedra location Wednesday, April 12, 2023 to discuss the design we thought everything was going ok we got a basic estimate which was around 10, 000 until additional fees began to add up the price total ended up to be almost 18,000--19,000. My husband and I wanted to proceed however, we were told by Paige that all money needs be paid up front for materials which total 18,000----19, 000 we shared our reluctance and asked if some money could be paid and the remainder paid after the job is completed "we were told no and that Paige would reach out to her supervisor." We told Paige that we needed one day to think about the direction/ payment and I would call her in the morning. The next day I reached out to Paige to let her know we were not comfortable paying all money up front Paige said there was nothing she could do she already let her supervisor know and the supervisor would call me back. No phone call received so I came back up the closet, kitchen, & more location to speak to the supervisor. I spoke to Robert Musella "they mentioned he is the supervisor" Robert mentioned he was sorry for not getting back sooner and that he apologizes for the mis-information because Paige is new only in the organization for 3 months. Paige was fairly new only working in the organization for a few months and she was not knowledgeable on the process/ miscommunication Robert mentioned that we do not have to put up all the money up. I mentioned to Robert my appreciation however, at this point we were not comfortable with proceeding because we no longer had trust in the companies ability to provide quality service and the only thing I wanted was what we paid for 250.00 for measurement and design fee he refused and later agreed to just refund the $250.00 back. . I mentioned to Robert that I did not have the credit card with me and would it be ok to come back the following day to have the $250.00 put back on my husband's credit card. Robert agreed I sent a message to Paige letting her know we would be getting the money back. My husband came in and I also came back to the store to receive a credit for the $250.00 paid. We were told by staff that they were not able to assist, and they were not going to reach out to the supervisor to inform the supervisor of the request or to schedule a better time to come in the get the money back. 4/24/23 12PM: Staff Andrew gave me a phone number for Robert which was not the correct number listed on a business card. I went back into the store and Andrew corrected the number said it was to reach Robert when I call the number it was to the same staff members I was speaking with at the desk where Andrew was already at the desk....Andrew mentioned that there is nothing he can do see attached read more
Business owner information
Robert M.
Mrs. Bailey you came in our location and paid for a consultation and…
4 years ago
Business owner information
Robert M.
We truly appreciate you if you ever need any help in the future…
4 years ago
Business owner information
Robert M.
Thank you for the kind words.
