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    Closets by Design - Southeast Florida

    3.0 (158 reviews)
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    Services - Closets by Design - Southeast Florida

    Home interior design

    Partial home interior design

    Home organization

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    Request to see copy of contract
    Ivan M.

    "I Turned Down $600 and a Legal Threat from Closets by Design So You Could See This Review" I purchased a master bedroom closet from Closets by Design, Pompano Beach franchise location, in August 2025. * Initial installation: The first installation revealed multiple defects in both the workmanship and the product itself. * Follow-up visit: The company returned for a second installation run to address some of the issues. While a few problems were corrected, others remained unresolved: o Missing shelves that were not ready at the time. o Unsealed gaps on the sides of the closet. o Blemishes on several panels. o Soft-close hinges on the drawers that were either defective or of poor quality and not functioning correctly. The company has offered to return again to complete the shelves or drop them off, but as of this writing, I have not scheduled a date for them to return yet. The overall poor quality of the product has left us in a dispute. The franchise has referred back to the contract we signed. Unfortunately, it seems like I'm stuck with the closet. On September 4, 2025, during a phone call with the financial controller representing the franchise, I was offered a credit of up to $600 if I agreed to finalize the project, sign a release confirming completion, and commit to not posting any reviews. In that same call, I was also told that the corporate franchise lawyers would become involved to challenge or remove any reviews and could pursue legal action against me if I posted one. This conversation was verbal and not recorded. While they did take steps to fix some of the initial problems, the underlying product quality remained unsatisfactory. Defects Observed After Initial Installation 1. Misaligned Panels o Panels were cut in different locations and did not align evenly. (See attached photo.) 2. Surface Damage o Multiple scuff marks, chips, and blemishes were visible on the boards immediately after installation. (See attached photos.) 3. Electrical o Electric cables were protruding from the installed closet lights. (See attached photo.) 4. Unsealed Gaps o The closet was not sealed properly on the sides, leaving visible gaps. o This issue remains unresolved even after the second installation visit. (See attached photos.) 5. Drawer Hardware Problems o The soft-close drawer pulls were not functioning smoothly; drawers would catch and resist closing. o After the second visit, the issue improved slightly but still persists. o This may be due to either poor-quality rails/bearings or misalignment during installation. (See attached video evidence.) 6. Laundry Basket Quality and Functionality o The original laundry baskets were supplied in cheap black fabric, despite my request for chrome baskets. o Chrome baskets were later provided, but: They were swapped from a dual-basket design to a single basket. The chrome basket was designed to detach, but due to poor alignment or installation, it could not be removed (see attached video). o This issue could not be resolved, so the black plastic baskets were reinstalled. These have a visibly lower-quality appearance and feel. (See attached video evidence.) Lastly, when I asked to see a copy of the contract I had signed (which was a hand drawn contract I could no longer find), I was told to "I just got off the phone with our attorneys, they have advised me to cease communication with you at this point. We left you a copy of your contract at the time of sale." (see attached photo). I am sharing this review to provide a factual account of my experience with Closets by Design, Pompano Beach. I have attached photos and videos showing both the workmanship and the quality of the materials that were installed in my home. While the company did make efforts to address the issues, several defects remain unresolved, and the underlying product quality did not meet my expectations. I encourage potential customers to review the attached evidence and make up their own mind about whether this company is the right choice for their project.

    Our newly installed closet
    Derek K.

    We just moved into our new home and needed an upgrade to our closet and we had CBD give us an estimate. Their response was immediate, the value for what we got was very nice, and the quality of the work that Victor our installer did was great. Thank you CBD!

    Natalie A.

    I do not recommend Closets by Design at all. As a first-time homeowner, I was excited to invest in custom closets, but this experience turned into a total nightmare. I trusted their senior designer, Guy, who assured me of quality and professionalism neither of which I received. Despite warning him about my aunt's prior bad experience with this company (they blocked an outlet and never fixed it), he made the exact same mistake in my home by covering a light switch and blocking the closet door from closing. Worse, the shelf depths he quoted were comically small for the actual space 12-inch shelves in closets 19 to 31 inches deep. He never walked me through the measurements or options in the actual closet space and never showed 3D renderings, unlike other companies I consulted. I was totally upset and unable to speak once I saw the results of what I was quoted and when I was finally ready to talk and express why I was upset with the results, he got defensive and told me to take it up with customer service. In the end, the "solution" was for me to spend another $1,500 to replace two closets after already paying $7,600. No accountability. No apology. Just a massive bill and deep regret. Save yourself the stress and the money go with another company.

    New closet in remodeled space.  Stool is ours.  Works perfectly

    From initial visit to design work, the team was fantastic and worked with us on our new closet! Install was professional, and smooth and they finished early. Highly recommend!! This team in Southwest Florida was too notch!!

    I don't ever leave poor reviews like this, but I felt compelled due to how ridiculous their treatment of me as a customer was. Closets by Design admitted the handle placement on my cabinetry was a clear problem but have now refused to fix it. The top drawer they installed is completely nonfunctioning, and Anna tried to claim she thought I wanted it that way- despite it making no sense for someone to want a nonfunctioning, uneven drawer. Since they installed it, it's incredibly difficult to have a different contractor fix these issues. While Anna seemed fine during the initial quote and design process, she was unnecessarily rude and dismissive in follow-ups, which really stood out. The communication was poor, and I'm left with a poorly executed product. I would not recommend working with this company.

    Closets by Design of South Florida had numerous breaches in the contract. The contract was not completed within the specified time frame, the scope of work was not completed, components were not installed, the laundry room cabinetry was not at all fabricated as per the approved plan, and Angela Saccareccia the company controller lied on a State of Florida sworn statement in #4 of a Claim of Lien stating that all work under the contract was fully completed. Multiple photos of uncompleted work. Stay as far away from this disreputable company as possible

    They left the base board like this

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    22 days ago

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    8 months ago

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    6 months ago

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    1 year ago

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    10 months ago

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    3 months ago

    Deon was generous, quick and efficient. He fixed our broken drawer and made sure it worked in minutes.

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    6 months ago

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    Thank you, EJ. We appreciate being able to remedy the situation.

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    1 year ago

    Awesome Service Victor work Smooth and fast Closet came out nice Thank you for your service

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    Then the installer Deon was professional, patient and worked efficiently and cleanly.

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    NEAT Method Fort Lauderdale - kitchen organizing, pantry, home organizing, professional organizers, unpacking, moving, neat method, organizers, organized

    NEAT Method Fort Lauderdale

    (7 reviews)

    I recently worked with Marissa to organize my office, and it was an amazing experience from start…read moreto finish. Unlike other organizers, she took the time to learn how my business functions in order to provide a solution that I (a somewhat unorganized and chaotic person) could implement on a long-term basis. After going through years of paperwork (very patiently and positively, I might add), Marissa organized my files and supplies in such a way that I actually had way more space than I started with. Her advice was encouraging and honest, and I never felt overwhelmed the way that I have in other organizing projects. I look forward to using Neat Method again soon, next for my closet, and suggesting the service to friends and family.

    As a full time PhD student, blogger, and founder of a brand new stationery company, I knew I needed…read morea space that would serve as a haven for me to retreat to. I thrive within structure and lacking structure in my office left my space feeling far from a "retreat." When I found Marissa from the Neat Method, I knew almost immediately that I had found the magician to transform this special space. A true delight from our first phone call, I felt that Marissa really got my needs and goals for the space. I knew Marissa had to have some magical dust up her sleeves because she didn't get at all flustered when I very casually mentioned that I would only be in my apartment for the first hour of the day. Within this first hour, Marissa had identified my style of working and the function of each area in my office. I arrived home later that evening and was greeted with a virtual reveal of every aspect of the space. And then I walked into my office and saw what Marissa had done in only one day and was truly in awe (and am still noticing tiny details almost a month later!). My space is aesthetically gorgeous (magazine ready) and tailored to my specific projects. Marissa's attention to detail is astounding--and her interior design skills are a major bonus. My office has become the haven I so desperately craved and so much more, it feels fresh and so full of energy. I am truly grateful to Marissa and am already planning the next space to work with her on. She is the "best of the best" -- and I say that wholeheartedly.

    Closet Factory - First impressions count -- and this formal living room nailed it. 
 
 Designed by Pamela (@am_pam_am), this custom built-in brings elegance,

    Closet Factory

    (460 reviews)

    TL;DR: Very happy with the people we worked with, especially the designer and installer. The…read moreprocess itself had some gaps. If you're very detail oriented and comfortable asking questions, you'll likely be satisfied. If not, you may run into frustration. Longer review: My elderly mother and I recently bought a home together and needed cabinetry in our den and a full outfitting for my bedroom closet. We saw Closet Factory at Costco and decided to schedule a consultation. Paula, our designer, was fantastic from start to finish. She spent a lot of time at our home going over options, listening to our needs, taking measurements, and working around our schedule. A few weeks later, we met her at the office/warehouse to review designs and materials. She even mocked up my mother's closet (which we ultimately decided not to do). We made edits, finalized everything, and signed the contract. It's definitely pricey, but the quality makes it feel worth it. About a month later, someone came out to re measure the spaces before fabrication. Unfortunately, this part of the process wasn't great. The person was there for only about 10-15 minutes and seemed disengaged. My mom was concerned, especially since Paula had spent nearly an hour measuring originally, but we assumed the person knew what they were doing. Installation day is where Tousauntt (installer) completely shined. He and Adrian arrived on time, were polite, professional, efficient, and took great care to protect our floors and space. They immediately got to work. Partway through the day, my mom noticed one cabinet backing was darker than expected. When we checked the design drawings, she was right; however, we did not bring up the concern at that time. Tousauntt also brought to our attention an error with the installation, showed us where it was, and explained how he was going to correct it, which he did without trying to hide anything. His communication and integrity were excellent. Later, another issue came up that was clearly tied back to the measurement process--not Tousauntt. Our den has a large barn door mechanism with visible bolts on both sides of the wall. This had been there during measurements, but it wasn't accounted for, which meant the cabinetry couldn't sit flush against the wall. Tousauntt spent nearly two hours on the phone with his supervisor figuring out a proper solution. He ultimately made it work and it looks great--but that extra stress and delay could have been avoided with more careful measuring. Near the end of day one, we realized a pull out shelf for a printer and a file drawer insert were missing. Tousauntt checked his schematics and believed these specifics weren't included. I called Paula, who immediately confirmed they had been ordered and worked quickly to coordinate a fix for day two. On day two, Tousauntt returned to complete the project. He proactively pointed out and fixed another uneven area in the den, and in my closet he even puttied old holes from previous shelving. Both he and Adrian worked incredibly hard, took no real breaks, and were clearly committed to doing things right. Paula followed up the next day to check in. We were overall happy but still unsure about that darker cabinet backing. She offered to have fabricators come and fix it, but we chose not to have additional construction. Since it was an ordering error, Paula also worked to get us some remuneration, which we truly appreciated. Final thoughts: We're happy with the end result and extremely grateful for Paula and Tousauntt. However, the process required us to be very attentive, ask a lot of questions, and verify details to avoid larger issues. I would recommend Closet Factory--with the caveat that you should stay involved and speak up if something doesn't feel right. That said, I would absolutely work with Paula and Tousauntt again.

    Great experience from start to finish…read more Paula McCormack created the initial design and spent hours at our home to get it done and help us choose finishes and make the most efficient use of space. She was a pleasure to work with and did a fantastic job. The Closet Factory sent Chris Funk out to install the 8 new closets. Our place had just been remodeled, and Chris took great care in set up and installation. Showed up early. Stayed late. Great work. Great personality. Terrific communication with us each day via text to let us know how the project was going. Every step of the way, professional, efficient. Hard to ask for anything more. The end result is beautiful, functional, and exactly what we hoped for.

    Closets by Design - Southeast Florida - interiordesign - Updated May 2026

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