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Closets by Design - Nashville

3.3 (42 reviews)
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Services - Closets by Design - Nashville

Home interior design

Partial home interior design

Home organization

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Great flexibility with bar heights allowing double levels for shirts and an extra tall compartment for dresses.
Ned D.

Solid install but expensive and a long wait. We met with the designer in November, but they didn't have an installation slot available until April. The finished product looks great, though it helped we had the blank walls totally resurfaced and painted before the closet arrived. Pictured closet was $4700 with discount. They seem to advertise 40%+15% off year-round, so I'm guessing sticker price is just a fantasy like at department stores. Also for being a national franchise, I am shocked the company still has reps pitching designs to customers using graph paper. Even the IKEA website has a free 3D builder tool for their closet systems that cost a third as much. CBD really needs the ability to generate renderings of how the closet will look because it would also help upsell the fancier options.

Awful customer service in Franklin, TN & poor closet designs! We had so many issues with our master closet. I'll post pictures below & a longer review shortly. Unfortunately, Paula has been dismissive, unresponsive & unpleasant to work with. We've asked to speak to the owners (since July) & have called in multiple times to the main office (since August 9th) with no response at all! Unacceptable. Pictures below show poor design, poor craftsmanship, mismatched doors, destroyed baseboards/wallpapers & more.

Closets were not configured as promised, look cheap, cost way too much for what I got, and took too long, both on "design" and installation. "Designer" was here 5 hours for one small and one medium closet. Because his plan did not look like what I wanted, I went to the office and spoke with Paula who assured me the shelves would go all the way across and only looked like cubbies because the plan was drawn on graph paper. Yet, they installed cubbies. In the smaller closet, there is an awkward gap and wasted space between the shelving unit and the hanging unit and damage to the top of the unit. By the time I saw what was being installed was different than I had been told, I decided I did not want to wait longer for corrections that might or might not be made.

All news outlets declared it a bomb cyclone once in a generation snow storm and closets by design still insisted we empty all our closets because the fitting will happen. We called twice to confirm this. We empty all closets despite our better judgement and the next day they tell us it's not happening. It's the holidays! Common sense by management should've dictated that rescheduling during the snowstorm of a generation should've been warranted. Now we have crap everywhere over the holidays until they can reschedule us. This is one and done. The closet isn't installed yet so stay tuned for quality review. Quality Review. The installer was courteous and professional but ruined a few drawers w screws as pictured below. Im not putting the lack of quality on him. Omitting other administrative and additional communication issues, the bottom line is the quality just isn't there. The drawers show rough edges that do not give it a finished look. They do not offer soft close. Designer did not come into my home with software but just a pen, highlighter and graph paper circa 1982. We own 2 other homes in franklin with fitted closets by California closets or Tailored closets of Nashville. I would definitely pay the price to get a nice finished product that comes with the quality, precision, courtesy and clear communication we are accustomed to. We used closets by design because this was the company initially used by the original homeowners and all that needed to be installed were drawers. $4,058 for drawers that look really sloppy... and pieces of wood sticking out that can hurt cashmere. Worst $4,058 i ever spent. If you're used to quality, don't do it. My plan is to knock it all down and get Tailored Closets of Nashville to do it right. Call it an expensive learning experience

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Excellent services from day one to finish. 'Very pleased with my new organized closet with functional hanging levels and large drawers.

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Ask the Community - Closets by Design - Nashville

Review Highlights - Closets by Design - Nashville

Paula was amazing and was very patient with me while we figured out how to make my design work.

Mentioned in 3 reviews

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I LOVED working with Brittney. We completed an attic/dormer addition and kitchen renovation. She…read morelistened to what we wanted, but gave great advice on how to make it better. We were so pleased with the architectural design piece she created that we also used her to help select finishes. The finished product is perfection. Thank you, Brittney!

FP Staging and Design - Open Concept Living Area - Staged Home Nashville, TN

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My wife and I used FP Staging to stage our home for a sale. The staging support we received from FP…read morewas amazing! The furniture and decor they provided made our home look like something you'd see in a magazine. They did everything they said they would do exactly when they committed to it. We would definitely use them again!

I am writing this review on the heels of using (2) separate staging companies simultaneously for…read more(2) separate homes within the last 2 1/2 months. I am a real estate investor who does a lot of the legwork to market a property myself. Fresh Perspecives staged one of my investment homes for me at the end of May 2018, and I am giving them 3-stars instead of 1 or 2 for their excellent professionalism, fantastic organization and responsiveness, and the ability to get the job done well. The house they staged closed the third week of July and I was satisfied with the job they did. The reason I am not rating Fresh Perspectives 5 stars is as follows: I found their contract and scheduling tactics to be extremely rigid. I get it that they are probably a high-volume business and deal with a lot of unorganized listing agents or homeowners and therefore have to run a tight ship as a result, but now that I've shopped it around I see the difference. Secondly, in terms of the quality of the staging and beauty of the work, hands down my other property I just staged this week (with Interior Designer Dana Zarb) is far more superior in terms of furnishings, amount of detail, and beauty of the design; I wished I would have found Dana sooner! Today my senior photographer from Showcase that took photos says it's probably the best staging he's ever seen. And the kicker is for the same 60-day period (design, staging, de-staging, and 60 day rental), Fresh Perspecives charged 50% more than what I am paying today to Dana. What I learned when getting more estimates is that most every other stager "includes" in the initial invoice a 60-day rental of the furniture, Fresh Perspectives only 30. As a result, I am walking away from the Fresh Perspectives experience feeling a bit price-gauged when I could have paid a lot less and gotten a far better job. In summary, Fresh Perspectives provides an acceptable service, but there are better alternatives so do your due diligence and shop it around!

Closets by Design - Nashville - interiordesign - Updated May 2026

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