1. Closet Factory

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san carlos, CA

Closet Factory

4.7 (775 reviews)
Open • 9:00 am - 5:00 pm

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Response time

3 hours

Response rate

100%

Services - Closet Factory

Custom cabinet construction

Closet Factory Photos

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Misaligned cabinets. Also, where are the glass cabinet doors that we paid for??
Eve L.

I don't usually write reviews but am so incredibly pissed off by this most recent Closet Factory experience that I hope this review helps others who might be deciding between Closet Factory and other competitors. Quick note: Jackie (Designer) has been amazing, very responsive, and incredible at her job -- five stars. We are returning Closet Factory customers and were very satisfied with their previous work in our home. However, our most recent multi-room installation experience (Jackie is not involved in the installation process) has been ABYSMAL AND UNCONSCIONABLE to say the least -- zero stars or maybe one star, if I'm feeling generous: - Day 1 of 3: We took the day off from work to be home for the first day of installations. Got a call 30 minutes before their scheduled arrival time of 8:00 AM and were informed that the installation crew was sick and needed to cancel at the last minute. - Day 2 of 3: We took another day off from work to be home for the second day of installations. We were told that two, two-person crews would show up since they canceled on us the day prior. Thank goodness we were home for installations because there were numerous MAJOR mistakes and missteps that the crews made throughout the day, which we had to continue correcting and monitoring the entire time -- not an enjoyable experience at all and it only created more stress for us. To make matters worse, the crew members claimed that they were not given the designer's renderings for any of the four scheduled installations. Examples of mistakes: - Largest closet installation project: crews installed the closet without the main framing component -- this was way off target and completely different than the renderings we'd agreed to when we signed the Closet Factory contract. They mentioned that they will need to return on another day to remove the entire closet, reinstall new pieces, and actually frame it correctly. Definitely not worth the $9,005 (before taxes and fees) that we paid. - We'd paid more for glass-paneled cabinet doors and were not informed until the DAY OF INSTALLATION that these were backordered without an anticipated arrival date, so the crew (WITHOUT EVEN CHECKING WITH US FIRST) decided to install wooden cabinet doors instead. We were told they'd have to schedule another day in the future to return and install the glass-paneled cabinet doors. - The crews then installed the wooden cabinet doors incorrectly -- way too low and misaligned as well, completely different than the renderings we'd agreed to when we signed the Closet Factory contract. The crews' mistakes led to them ripping out the entire cabinet that they'd installed incorrectly, leaving holes in our walls and damaging our paint plus existing bar countertop. See attached photos of the shoddy job that's definitely not worth the $3,200 (before taxes and fees) that we paid. Also, since one of us is immunocompromised, the crews agreed that it would not be a problem for them to wear masks and shoe coverings inside our home. However, most of them did not end up doing so despite agreeing to this originally, so these actions felt like complete disrespect for the immunocompromised person in our home. We have video evidence of everything as well. Lastly, one of the crew members quickly put on his mask and shoe coverings RIGHT before he walked over to let us know they were done for the day. - Day 3 of 3: We took the day off from work to be home for the third day of installations (tomorrow) -- this project is mainly in the garage. We are very weary of the additional damage that will likely (but hopefully not) be done to our home and immunocompromised person as well. Will update this review afterwards! It's hard for us to even fathom the notion that a seemingly respectable company like Closet Factory would stand by this shoddy work and unprofessionalism. We are sincerely praying that Closet Factory will rectify their mistakes and also have some semblance of respect for our home and residents while doing so.

After (no before)
Young B.

I had my son's closet done and modified my prior closet and Jess was on top of it. He was helpful and efficient. He came before the installers did to make sure they understood what was being done and to make sure there were no snafus. I didn't know this but every closet business, Closet Factory donates a bag to foster kids and I love that. I've done it twice now! This is the program: https://www.closetfactory.com/about/closet-factory-cares/. Everything went as planned and they were done in about 3 hours. You can't beat the Costco incentives. Again, I highly recommend!

This review is way overdue. Jackie and Closet Factory did an amazing job for our home remodel project. Our primary goal last year was to remodel our master bedroom and bathroom, and this expanded to our master closet and garage. Jackie was the master at helping us re-engineer a complete change in our master closet, guest bedroom closet, coat room, and garage. The final product was nothing short of a masterpiece! She created a layout that is nothing short of a work of art for our master closet. She crafted a design that allows us to have multiple layers of hanging clothing areas that doubled our space, with suggestions to our GC on back painting the wall Tiffany blue to make the closet super zen and show worthy. This included soft closing doors in the garage, two levels of hanging space in two guest closets, and a master closet that is a show piece. And at half the cost we were quoted from California Closets. Jackie is so easy to work with, and super professional!

Display
Eunice T.

We ordered a custom display case/storage for the home office in where the closet was originally located. Leslie was our designer and she was awesome to work with. I loved working with someone who is not afraid to let me know their preference in design. I mean, she is the expert, so of course I'd wanna hear her opinion! She was also very responsive and helpful via text throughout the whole process. We started and signed the design process in mid-June, and the installation happened at the beginning of August. At first I was a bit worried about them having to carry up the finished product (or like portions of it), but they actually build it right there. They have the pieces with them, and I think they refined it a bit more. The garage did get a bit dusty from the sawing, and slightly loud, but it was interesting seeing the before and after. The movers cook care of getting rid of the initial (empty) closet + the original frame so I didn't need to worry about it. They did tell me usually they reserve 1.5 day to finish building, but a lot of time, it can get completed within 1 day. Well, in my case, they had to come back a third time because the lights weren't working properly. They said it was a vendor issue so we had to wait for a replacement part. This was a bit inconvenient since it is difficult locking the cats in for three days (they hate it, and it's a lot of non stop crying), and keeping them out from the home office was difficult as well, but good thing is they were pretty fast on day 2 and they came back for day 3 within a week. I took off a star because I could visually see some imperfection. I did ask them to address the easily fixable imperfections (Leslie also helped me communicated that I wished for replacement cabinet doors since there were scratch marks). For the 3rd day (a week later), it was a different set of installers. They were in charge of adding in the new light and completing the frame portion. They were also the one that I have to sign the completion paper with. I pointed out a few dusty part and some gap I saw, and both Manuel and Carlos did their best helping me polish it up. For the other non-fixable imperfections (ie; a set of knob not lining up perfectly, some uneven surface, black mark at the edge, etc), I could live with, and it's not that obvious from far. For the price, yes it's pricy, but after doing some price comparison, Closet Factory's options were pretty affordable. So overall, value-wise, I'm quite happy with the result.

White dots placed over the three drill holes. That was their fix for a five figure closet....

Update: another visit, more of my time wasted. I said it clearly. Replace the damaged hamper. Instead, white dots were placed over the damage. And that doesn't even completely mask the damage. While the owner sites a signature for project completion the damage was only discovered after the install. This is now the fifth attempt to have a completed closet. This was a five figure closet that continues to disappoint.

Built-in
Kristina D.

We just finished getting our living room built-ins installed by Carlos and Manuel. The service was great and the work was done well. They were on time and finished the work quicker than expected despite us asking them for a few extra holes to be drilled to accommodate our electronics for our TV and sound systems. Both installers were courteous and professional. They abided by our request to protect the floor since we have small children and we don't wear shoes inside. We had our designs done by Jamie and she was lovely to work with as well

Custom built in desk in my office alcove

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6 months ago

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2 months ago

I'm happy that I went to Closet Factory. I loved the process and the installers were excellent. The results are beautiful!

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6 months ago

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9 months ago

Loved their work in our closet! Definitely looks much more expensive than what it cost us!

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2 months ago

amazing experience and loved everything they did. very professional and thank you for everything

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Ask the Community - Closet Factory

Review Highlights - Closet Factory

“On the day of installation, the workers, Aolrian and Christian came early but got the job done in two hours.”

Mentioned in 61 reviews

Read more highlights

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I had the opportunity to work with Kanika Design as their contractor. I have a wonderful experience…read morewith them. I love the way they work. They are super clean and dedicated so much time at the job side. I recommended them 100%. You cannot go wrong with them.

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We had discussed a major remodeling of our outdated original master bathroom for a few years but…read morefelt overwhelmed with a project of this size. We just did not know where to begin. A thorough search LED us to Shawn and Create Interior Design. He came and met with us several times to explain his process and guide us through the entire project step by step. He drafted several design concepts based on our input and refined them until we were happy. After the basics had been locked down, it was much easier for us to choose specific tiles, colors and fixtures. The lifelike 3D renderings provided a clear vision of what the finished bathroom would look like, and removed all the guesswork and stress from this project. Shawn provided us with an extremely detailed list of every item and exact cost for the project including scheduling, permits, demo, construction, inspections and every material and fixture. It was clear that we were in experienced and competent hands. We chose to have Shawn and his team handle the project and complete all of the work period his crew was incredible. Each craftsman who worked on different parts of the remodeling was clearly a skilled professional with attention to detail and pride in their workmanship. They accommodated small changes and dealt with unforeseen issues as they occurred. Despite the scale and duration of this total remodel, they kept the work area much cleaner and more organized than we had expected. The finshed result is truly amazing. We now have a totally new bathroom which is the highlight of the entire house. We would highly recommend Create Interior Design and Shawn's thorough approach to designing, documenting, organizing and implementing your home remodeling dream project.

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Inna was our designer on an large extended kitchen remodel project. In our case, we were closely…read moreinvolved in the design, with ideas of our own that were important to us regarding certain aspects of the design. Inna was easy to work with throughout the process: she understood what we were after and was able to work towards our goals, providing of course her own creative ideas. She was very responsive, and knew how to treat the nitty gritty details that were going to be important for our truly stunning result. Highly recommend!

Sofiov Design - Design-Build Firm, Renovation, 3D Design, Interior Design, Luxury Residential Design, Local Bay Area Design Firm

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Long overdue - but I would give Allen and team a complete 5 star…read more Our home was a remodel (new purchase) with limited structural changes but involved permits etc. Allen and team helped us expedite the design, selection and coordination process in 8 weeks. In addition, his detailed drawings and attention to detail is commendable. This helped us get more precision in our contractor quotes and the outcome was exactly as we envisioned in the rendering. His calm, personable, and professional working team is an ABSOLUTE pleasure to work with. We suffered when we did not listen to him (e.g. going with another kitchen cabinet contractor) and would strongly suggest working with him on any future project.

We worked with Allen at Sofiov Design on a remodel of our primary bathroom. Allen came to our house…read moreto see the bathroom and get a feel for our style, what colors we wanted and what was most important to us in terms of function and layout. He took us shopping and helped us pick tile, fixtures, cabinets, a tub, lighting, etc., and gave us advice when we weren't sure what was best (paint colors, for example!). He made a 3D rendering of the space with all our choices and measurements. Allen was very meticulous in keeping track of what needed to be purchased and kept us organized and on track. Our bathroom turned out exactly as planned - and looked just like his renderings! Thank you, Allen and team, for helping us design our beautiful and functional bathroom!

Closet Factory - interiordesign - Updated November 2026

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