Mr. Troy was very helpful and knowledgeable. We came in with a gifted novelty cuckoo clock, which…read moreneeded a key-- he had one to sell at a reasonable cost. It was also missing a pendulum, which he looked up the part number and wrote down all pertinent information so we could replace it on our own since he didn't have one of those on hand as well. He showed us his clock collection and entertained our nearly 5-y-o and both of us by showing the internal mechanisms of his very elaborate "Cadillac" of grandfather clocks, and his really adorable Opa cuckoo clock. We recommend this business for all your clock repair needs and information.

Troy was very responsive to phone calls and did warn me that he was a number of months behind…read morebecause of the number of people needing clock repair. My clock was ready on schedule and I can testify that the work was quite professional. He knows all about clocks! I think he is very meticulous and he wants he treats every clock as if it is his own

Remarkable craftsman and he has repaired or cleaned every clock in the house except our ships clock…read moreand we brought back a boatload of clocks from Europe.

Very professional and outstanding jewelry store including both sales and repairs. The owner is…read moreexceptional with his great knowledge about jewelry and premium watches, but the other staff members are also excellent to work with. I have had very expensive jewelry repaired here with perfect results at very fair prices and completed in rapid time. I have had the batteries replaced on several luxury watches (Omega, Breitling, Tag Heuer and Baume & Mercier) with extreme care and long-lasting results. The owner uses only Swiss watch batteries for replacements and is very careful protecting the case and seals during the replacement. You can have your finest jewelry repaired here and leave it with full confidence that it will be repaired with excellent results and will be taken care of carefully during the entire process. The owner is always courteous and a sincere pleasure to interface with due to his experience, attention to first-class quality, honesty and detailed knowledge.

The people who work here are really nice and incredibly fair and honest. I dropped my Victorinox…read morewatch off because it was missing a button and he told me about $60-80. Well, it was about $100. He said my watch was more complicated than a Rolex but he didn't charge me anymore than what he got charged so he made no profit off of me. He said because he quoted me a $ amount that was less he didn't want to charge anymore than the cost to him. And on top of this, he said I had a 6 month free warranty! I still gave him a $20 tip.

High end watch repair from a certified watch maker known and recognized as a true professional…read more Deep knowledge of all swiss movements. He can easily undertake repair for watches like Cartier, Rolex, and Omega. He delivers and is reasonably priced. My friend Ismael recommended him and since then I haven't looked back.

I went in thinking I needed a watch repaired, but turned out it was just the battery (which had…read morejust been replaced but was bad). He was very nice about it and while a little pricey, he was very honest about the work. I so appreciate that in this day and age.

Great service and very friendly staff. I have purchased several watches and they were very helpful…read morethroughout the entire process.

I originally came to this shop, located at The Fountains, to have batteries replaced in several of…read moremy Gucci and Wittnauer watches. I had previously taken them to a local jeweler and they did not have the right tools to open the Guccis- one of my watches now has a scratched backing. Since Deutsch & Deutsch are fine watch makers, I knew they would take care of my watches. When I stepped inside the store, I was greeted by an armed guard and the staff. They carefully labeled all my timepieces and took photos of them so I would be assured I was getting the same items back when I returned (the watchmaker was not in on this day). I was impressed. I looked around the store and saw many things Santa needs to bring me- I have been a very good girl! They have watches by TAG, Rolex, Cartier, MontBlanc and Hublot, as well as an array of very nice jewelry. Tucked away in the corner is a section devoted to MontBlanc pens, cases and other items - I saw a really nice high tech notepad that transfers whatever you draw or write on it to your smartphone as it was hand drawn! Very cool! Academia says that if you are in a Masters Degree program or higher and you are writing a thesis, you should be gifted with a MontBlanc pen upon graduation. My brother got one...I did not (my father had just passed away so no one was thinking). Not to worry, I am blessed with many friends who got together and gave me a beautiful MontBlanc as a gift!!!! Yes, these beautiful pens are amazingly crafted using precious materials; they easily become something that you want more than one of. Today I purchased a second pen for myself and I cannot explain the feeling you get from having and using daily such a nice writing instrument. With daily writing comes the need for ink- I love the fine liner in Bold. It is like writing with a very fine pointed sharpie, but I bought an assortment of ink types and colors today. If you are in need of a nice gift for someone special, this is the place.

This is an excellent jeweler. I brought my engagement ring in to be resized from a size 7 to a size…read more6. Austin's associate (José) was attentive and professional and assured me that my ring would be well taken care of and returned to me in perfect condition as I was understandably a little nervous about leaving my ring to get resized by a jeweler other than the original jeweler. Austin's did a wonderful job; my ring was returned in perfect condition and now fits perfectly. I also received my ring back within a reasonable time frame (only 5 days) as I was also concerned that I might have to leave my ring there for 10-14 days. I can't recommend Austin's highly enough. They also seem to have a beautiful selection of unique jewelry, if you're looking for something more than a ring resize.

I had some simple questions about jewelry quality, some being cracked or not real after evaluating…read morethem and manager got really shady, stuttering and kicked me out after my discovery. Been evaluating jewelry all my life and this place is a no go. Do not recomend, dirty business. Very unprofessional. The other mall shops are better than this.

This is my second time there and they do great work. They value their military personnel and VIP…read morecustomers. They do great work. My second visit there was to get white gold ring resized. He was honest and told me that it will take an hour. Man they had me out of there in 30ish minutes and the great part is that they have a see through glass and you can watch them work. They have my service and I will definitely be coming back!

I had to file a civil suit against the owner and the businesses associated with the owner for over…read more$5000.00 of damages, I received only a $500.00. judgement. -5 star review. I still did not receive all of my property back to me.

Excellent service, genuine and professional! The jewelry is top tier and the hospitality is great!…read moreWouldn't go anywhere else in El Paso for traditional or custom jewelry!

Just received my beautiful anniversary ring from JC Jewelers and I'm very happy with the quality of…read moremy custom made ring. Great customer service and very knowledgeable in gemology by Jerry and staff. Thank you

Went there during business hours and it was closed. Posted hours stated they should be open,…read morewebsite same thing. Bad look

From the owner: We specialize in Battery Replacements, Watch Sizing, Crystal Replacement, Band Cleaning, Full…read moreOverhauls and Case Polishing. We also offer Full Jewelry Repair, and more! Locally owned with same day services!

I have been a patron of Ben Bridge for many years.Purchased the famous Italian diving watch Panerai…read moreand some Swiss made watches with the great counsel of Penny and her team. Service here is a special treat, a unique experience of friendliness combined to professionalism. Since my son is 3 yo, he has received for every Christmas " The Ben Bridge Bear " and Penny makes sure one is always waiting for him. The store offers a great collection of jewelry and of course high-end watches including Longines, Panerai, David Yurman just to name a few. They also provide in-store repairs. You always have the impression to be welcome into the Ben Bridge family and experience and for that i thank Penny and her unwavering dedication to customer service. It is a great destination for birthdays and other important occasions.

The other day we went to Ben Bridge and we would like to thank Andrew and Jonathan for their…read moreexcellent customer service! Andrew helped me with a jewelry purchase and also with a repair, and Jonathan helped us sizing a watch. Both of them were very knowledgeable, courteous and like we stated before, they provided excellent customer service!