WARNING: Unfortunately I hate to give what seems like a good coffee shop a poor rating, but their poor customer service and very condescending attitude is forcing me to warn other customers to stay away from this place. Although if you are handy with carpentry, the fix is easy, I don't think they should be charging $700 for a product claiming to be custom that clearly is not. I bought custom wood panels for my ECM Synkronika machine for $700-and note this only pays for two small walnut panels about 1'x1'. There were two significant carpentry design problems with them: A. The metal feet that were screwed into the wood panels were mis-measured, and I had to modify the metal and wood to make them fit. Although I did craft a solution to resolve this, for $700, they really need to double check their measurements. This is essential for any carpenter: measure twice, cut once. B. They poorly designed the left wood panel because it pushes hard against the pump. Their response to me was "it doesn't push up against the pump." (Unbelievable as this customer svc rep calls himself, literally a "coffee expert!!") If they were paying attention to the design, they would have noticed that the original steel panels are 1/2" narrower, which allows them to NOT hit the pump. These wood panels are very thick, and they clearly push the pump at a hard angle. To fix this, you need to chisel out a 5"x6" square area by hand in order to allow the pump to not be pushed inward. read more

Clive Coffee - Metal feet were 1cm mismeasured, and there needs to be a 5"x6" cut-out to avoid hitting the pump on an ECM Synkronika machine - Appliances Near Me - Portland, Oregon

Terrible service. Good luck getting this company to service your broken manual Italian espresso maker. Delay, Defer, Postpone -- anything but actual help. I will never purchase anything from this company. Tried unsuccessfully for one year to schedule service with them to no avail. read more

I wanted an espresso machine for my office and knew that Clive Coffee was the place to go. Starting with their website I narrowed my choices down to 2 machines. I called and all of my questions were answered by knowledgeable staff. I made my choice, picked up my new machine and I'm very happy with my purchase. They have a beautiful showroom with a wide selection and I never felt pressured. read more

Stopped in today to purchase our new Profitec Ride expresso machine and Kelly was very friendly and super helpful. She answered all of our questions even what I would call the "dumb" questions and gave us a lot of great information and tips. Kelly it was a pleasure meeting you and thank you for all the help today! read more

Great showroom and wonderful staff! Purchased the Mazzur Philos grinder, can't wait to use it!

I was lucky to get Hannah M. for my coffee making tutorial at Clive coffee today. I want to say how impressed I was with her knowledge, technique, personality, and willingness to hear the customer/process problems quickly and make recommendations how to improve my technique quickly and easily. Hannah is a great asset to Clive coffee and I feel lucky to have been placed with her today in my tutorial. Overall, I will say I've gotten great responses from Clive coffee about my many questions. My new ECM is only my second espresso machine, and each time I move up I naturally have more questions. And Clive coffee graciously answers everything. read more

We purchased a $700 grinder along with a $2,000 espresso maker in 2000. Within 6 months the coffee grinder stopped working. It was beyond the return date and the folks at Clive basically just said we're sorry but too bad. After constantly dealing with them (Paul) they finally agreed to accept the grinder back for $400 and this probably took a month of mine and my wife's time. Totally unacceptable in my book (they should have taken it back for a replacement) but just to put an end to it all my wife and I agreed. The use of the grinder for 6 months cost $300 plus we had to go buy a new one which we did off Amazon (it cost $300 and still works fine 5 years later). Fast forward 5 years, and the espresso maker stopped working. It's an expensive machine (but they pointed out to me that it was a "least expensive machine"). I worked with the technical staff and they seemed nice, for sure, all in emails, sending me various videos describing how I might trouble shoot the problem and this went on for a month but nothing worked. Finally, the staff I was working with suggested I replace the control panel. Fine, $120 purchase online and it was here within a few days. I installed it- it didn't solve the problem. I wrote to them telling them this and they said the soonest they could schedule a time to repair it was May (3 months away). That wasn't going to work for us so I asked where else could I go to get it serviced and they suggested another company. Great. I told them I would return the brand new control panel (in all its original packaging) and this fellow Kyle said sorry no returns. Then he pointed to a spot on their web page verifying that. Well, when the technician originally suggested (in an email) that I should replace the control panel he never said anything like "just an FYI , if this doesn't solve the problem you're still paying for the panel". He gave me a link to the order page, which I just clicked, hit "add to cart" and put in my credit card number. Unbeknownst to me, below the screen on my phone was the no return policy. I never saw it, and it never occurred to me in the least that if this didn't work that they wouldn't take it back. I called them, got the same run around I had 5 years ago "I'm sorry, only Arthur can issue a refund . I'll have him call you back." Arthur never called. Then he completely ghosted me on emails. Finally this guy Kyle, sends me a very professional email basically directing my attention to the no return policy. This was so lame. So incredibly lame. We spent $2,700 on a grinder and espresso machine and 6 months later the grinder is dead. 5 years later the espresso maker is also dead. If I was willing to wait 3 months they could take a look at it and of course I'd pay for this repairs. I sent them a final email stating that I'd be sending the control panel back along with the detailed story of the complete and totally disastrous interactions I've had with them and what to my wondering eyes did appear, but a refund of the $120 control panel! But guess what? They only sent back $108 (they deducted the "free shipping " part of $12. I also paid $13 to send it back as well. So... I spent $120 for a control that didn't work and the net refund was $95. I have an appointment with a company to work on it and the rough estimate is as low as $200 to $1,000 ($200 is just the fee to bring it in and begin the prices). That's my experience with this company. I'll never do business with them ever again. Hopefully this review helps. read more

Reading most of the reviews, I am surprised at some of the discontentment expressed as I have never experienced any of the aforementioned problems while shopping at Clive. We have purchased multiple products from their store - from new items to used items, and have not had any problems with their service nor the equipment itself. Additionally, I would say that their communication (both online and in-person) is very friendly and customer focused. I have purchased an espresso machine, a knockbox, and a pourover dripper from them. The former two were "used" and the last item was new. All purchases went very smoothly. Regarding the espresso machine, I felt like I had a thorough opportunity to try out and get a walkthrough with the machine to make an informed decision about what I wanted to purchase. I even received a follow up a few weeks later asking if I was having any issues with my machine. For both the knockbox and the pourover dripper I also had no problems. The pourover dripper was actually not in stock, and they did not have a ship to store option, but when I got on the phone with someone from the store, they quickly helped me order the item that I wanted, and were able to get the order information sent to me by the end of the call. Clive also frequently runs sales, and I would also recommend their used machines. Although not cheap, good quality coffee equipment makes my coffee much tastier and I have not regretted any of my purchases here! read more

Clive Coffee has the best online support I've had a chance to interact with in a while. Not only are they very responsive on their online chat, they go above and beyond in helping their customer find exactly they need. I never once felt like I was being oversold something. Every interaction was just sharing knowledge so I could make the most informed decision. Shoutout to Sean who worked with me online and later became my coffee concierge after I drove into town to get my espresso machine and pick up a bunch of accessories. read more

2.5 STARS: I appreciate you had the product in stock that I could not find to order anywhere else. I was however, disappointed that I was not able to return the item after finding it did not fix the issue, with my Rocket machine. As you say in your reply there are no returns on parts. I can't argue with this; it's your returns policy. I merely wanted to pass along the constructive criticism so that you may be able to improve the clarity of the product page e.g. removing the 30-Day returns verbiage. You could just have responded with a polite "thank you for the feedback", and not bothered sharing the comments below, unless you really intend to emulate "Simpsons Comic Book Guy" in your customer service interaction. "I understand your frustration, but we are pretty clear on the product page and description. This is clearly a part and notated that we do not take returns. Sometimes we have to take responsibility for our online purchases. This is one of those scenarios." read more

I live near Clive's showroom in Portland so it's an easy trip to see all of the machines they have to offer and get great service. Two months ago I upgraded my home coffee game into the world of espresso. I went into the showroom planning to buy a Lucca espresso machine but Graham did an excellent job explaining the minor differences between all of the machines they offered in that price range an I ended up spending a little bit more on an ECM Synchronika because of it's high quality internals. I couldn't be happier, the ease of service and quality of the machine give me the peace of mind I'll be able to easily service any issues we run into down the road. I paired the machine with the Eureka Mignon Specialita which seems to be the sweet spot of their mignon offerings. It is great grinder and the customer support at Clive is excellent. I notice a few of the reviews here point to folks who had issues with their machine over time. That's really a review of the machine itself and not reflective of Clive's customer service which has been exceptional in the years that I've shopped with them. read more

Clive Coffee - ECM Syncronika + Mignon Specialita grinder. - Appliances Near Me - Portland, Oregon

Clive came through and helped me out big time. Thanks so much guys!! Super helpful and thoughtful. read more

Clive Coffee - Appliances Near Me - Portland, Oregon

When I was first deciding which flow control unit(ECM one vs Lucca one they have) to add on to ECM Synchronika, as the ECM flow control with the machine from some other seller was $200 cheaper. I asked Clive's support. The sales person told me the Lucca unit was superior. Plus they were giving out Lunar scale so I went with them. A decision I very much regret today. The ECM machine was beautiful. However, the Lucca unit I got was full of scratches, in a way it totally ruined the aethestics of a high-end machine. In addition, the allen key I got with the original E61 mushroom was full of rust. I very much suspect I got a 2nd hand flow control unit. Not to say the unit was leaking when fully turned off. In one of the support emails they said the flow control unit is 3d printed and hairlines are normal. Believe me, this would no way pass the quality control bar and no one would even think of purchasing it seeing what the real thing is like(also attached the picture here). In hindsight, I could have saved $200 going with the other vendor and the going back and forth with customer support. There was still the home starter kit and one tamper that has not shipped after almost a month of my purchase. I wrote a review on their website but it turned out they don't release the review until 14 days later and customer service usually tries to persuade you before then. I wish I had seen more helpful reviews from their websites. read more

Clive Coffee - Appliances Near Me - Portland, Oregon

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I purchased a Luca M58 a couple years ago, along with a Silenzio grinder and countless accessories. I think it's fair to say that I've spent a fair amount of money with Clive coffee. Have I gotten my return on investment? Absolutely. The machine has been fantastic and the grinder has been bulletproof. I take good care of my items but have not babied the machine. It's used most days and make several drinks. Specifically during holidays when it will pull dozens of shots and steam a gallon of milk each day. I've had family members learn on this machine and at times, mess up quite dramatically. But nevertheless, everything keeps on running without issue. Best of all... the customer service. Truly what makes Clive Coffee excel from its competition. As long as they continue to have their current quality customer and technical repair service via phone, they will always have my business. My brother, who isn't a customer, spoke with a representative for almost an hour. In which time the representative educated and answered every question he had about espresso and the equipment surrounding it. Their representatives are true coffee nerds and care about both clients and non clients alike. Although this can be an expensive world, I'm happy to invest the extra money with a company like Clive. read more

Clive Coffee - Appliances Near Me - Portland, Oregon

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We bought our espresso machine back in December of 2017. 10 months later here we are without a problem. The only thing we did had to re-order was a part from the coffee bean grinder that broke. We called them and they immediately sent us a replacement at no cost to us. We are so happy with the high quality and we will definitely keep them in mind when we get a second one. read more

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My main concern about Clive is the inability to provide the white-glove, concierge level of support they continually self-promote. Even before the pandemic, calls to the 888 number would go to voicemail - no one seemed available to take a call. Responses would take more than a day to get a reply. Email dialogues might take another 24 hours to obtain responses and obtain meaningful advice. Online chat agents can take up to 15 minutes to respond and they are only able to tell you if you have a sales or support issue. If you do have a technical or repair issue (as I have), the chat agents just tell you to contact support. They are not able to help with real issues, and they cannot transfer you to anyone in technical support So you're left waiting. Even though you'd swear the website indicates Clive will take immediate care of you - it's "Online chat support" - but it's really just someone to answer the online phone and tell you someone will get back to you. Everyone is very nice. The overall experience in buying was reasonable. I found the seller I worked with to be lacking "serious expertise on espresso". For example, he was not versed in grind retention, the pros and cons of single-dosing, etc. I felt I had better awareness of the topics from my cursory research in online forums. He just wasn't the "expert" that the Clive reputation seems to indicate they have. I still buy from them, but I would tell a new buyer Clive is not that much better than other retailers. My experience exposed their reputation is more based on self-promotion than on actual execution. read more

Walked in planning to buy a ECM Synchronika Espresso Machine for several thousand dollars. Not a single employee could be bothered to even acknowledge the presence of myself and my wife. No help. No smile. Not even a hello. Just ignored for several minutes. This place SUCKS. Bailed with my $. I'll gladly spend somewhere that appreciates it. read more

I had to do all the leg work to try and get their money back from UPS. I felt like if I didn't help them get their money back they wouldn't helps me with my refund. Still very disgusted with their sales department, especially the manager, who never replied back to my emails and calls for an updated. Unprofessional, I knowledgeable and dismissive. Worst experience ever, especially when I expressed my concern before ordering with them regarding the last grinder I purchased. My recommendation is NEVER purchase from this business! read more

I've bought a couple machines from these folks and recently sent one back to be repaired. It was damaged during shipment​ so the Clive tech gave me an estimate for a repair. The courier reimbursed me for the damage. Then magically the diagnosis changed and the machine was totaled and I needed a new machine (which is about 2.5 times as expensive) Interesting... A bait and switch or incompetence?Neither is good. Instead of owning this mistake a 6 month back and forth ensued with the courier corroborating that the replacement value of the machine was covered had they correctly diagnosed the issue. Honestly I'd stay away from these folks. They are knowledgeable but the ownership doesn't stand behind their people or product. Buyer beware. read more

I'm giving 1 star because of the poor way they handled the situation regarding shipping my items. They sent me a partial order, and now it's taking basically a month to receive the remaining items due to glitches in their system, out-of-stock products (which were not shown on the website at the time of purchase), and changing warehouse locations. All of this would have been understandable if they had explained everything upfront and not given me different stories every time I reached out. read more

I first was introduced to Clive Coffee when I was ordering their revolutionary Ratio coffee machine, which by the way is just that revolutionary. Then as my coffee awareness matured I decided it was time to purchase a commercial grade home espresso machine and only one brand would be appropriate and that was La Marzocco. Expertly hand made in Florence, Italy. I did my comparative shopping and with the expert advice of the team at Clive Coffee I made my selection and have continued now for years pulling perfect shots. The grinder and machine were pricey, however you truly get what you pay for when it comes to upscale commercial grade espresso machines. I simply could not be happier! The customer service will impress you. read more

Clive Coffee - Personal Coffee Station - Appliances Near Me - Portland, Oregon

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Watch out for online orders! Package never arrived, and Clive refused to send a replacement order or provide a refund because Fedex says the package was delivered. However, the proof of delivery doesn't have my address or a picture of the delivery, and my Ring camera shows no deliveries that day. Very disappointed because I always had an amazing experience at their physical store in Portland, and I wanted to keep supporting them (vs ordering the same items at Amazon). I even emailed Clive's CEO, who said he wanted to make things right for me but ended up ghosting me. read more

A friend recommended Clive Coffee who ordered an out of the box machine she loves--I followed her example with a BZ 10 which was supposed to have a slight problem with the front leg that was corrected for a $200 deduction, but what I got was a damaged frame and no tech available to repair. After weeks' worth of correspondence back and forth they cannot send a tech, I get mansplaining emails about how I ordered this machine with leg issues (not frame). Six weeks later I am returning it because customer service has been a nightmare. They admit they have never sold such a damaged machine before, but they will not replace it with a new one due to out of the box policy. To send me a new BZ10 would cost them $200. I am reporting them to the Better Business Bureau. Beware their out of the box sales! read more

We love us some espresso and bought an ECM machine a couple years ago. Great experience. Recently it started losing pressure. Clive's service team was great to work with. Communication was A+, and service was completed quickly and we're back in coffee. Every single person we have talked to at Clive is a joy to discuss coffee with. read more

I bought an open-box Lucca A53 about a year ago. Its been great to me. Recently, i decided to upgrade my grinder from a 10-year old Vario to an open-box Eureka Silenzo from Clive. My grinder arrive quickly but, alas, the lid for the bean hopper was broken into several pieces. One chat convo with Clive was all it took. My brand new part arrived a couple of days later! Flawless customer service. No need to shop anywhere else. Thanks, guys! read more

Excellence. It's like my dream shop. Can't wait to buy more for my home brewing needs. read more

Clive Coffee - Appliances Near Me - Portland, Oregon

Great service! Clive's employees have been amazing during every interaction (shout out to August & Sam). They are quick to answer questions about their products and very responsive to questions after purchase. They are definitely committed to providing an excellent customer experience and that is comforting when making a luxury espresso machine purchase. I highly recommend them! read more

I came to Clive Coffee for a Milk Steaming class. I have to say, I had a great experience here! The instructor, Victoria, was very helpful & thorough. She explained a lot of techniques and was very patient with us. She showed us the different techniques used in milk steaming for latte art. I was very satisfied with this class! A great investment if you're looking to perfect your latte art skills! Even though I'm just learning to make latte art at home for my family, I feel like this would be a great class for anyone to take! They really do a great job here! Also, on the day of your class, they offer a 15% discount on their coffee accessories, which is a great deal! It's better than buying online and paying extra in shipping costs. And their products are all great quality and will last you. Overall, great experience! Thoroughly enjoyed the Milk Steaming class I took, and would recommend it to anyone interested in learning the proper way to steam milk for espresso drinks! Can't rave enough about it! Check it out! read more

Clive Coffee - First try making a Rosetta... still needs practice, but looks alright for the first time :) - Appliances Near Me - Portland, Oregon

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I researched espresso machines for a long time. I called Clive Coffee only because their website seemed so "hip". I was worried that they had a limited selection compared to other online stores. I spoke with them on the phone and they were extremely helpful in walking me through terminology and the advantages and disadvantages of every machine. Paul took a lot of time with me and was very gracious. I had already talked to their competitor, "WholeLatteLove" and frankly, their website and knowledge were impressive, but Paul and Mark at Clive TOOK TIME to LISTEN and respond. When will salespeople (of whom I am one myself!) begin to listen to their clients? They would do so much better! In the end, I spent twice as much as I wanted to, and 6 months later, I'm not the least bit disappointed! They sold me the Profitec Pro 700 and Macap grinder. It makes the perfect espresso and cappuccino. One would think such a massive manual machine is complicated and difficult to master. NOT TRUE. The boys at Clive will walk you through the process of setting it up (yeah, I don't read directions!), and within a day or two, you will be making perfect froth for cappuccinos and lattés! I never thought it would be possible. Listen, why buy from these guys? Because offering everything on the market isn't a virtue. They offer a select set of machines known for their excellence. They are passionate about what they do. You can haggle with them over price, and my experience is they are the most competitive in the market. My machine arrived in perfect condition. and is, 6 months later, my pride and joy. read more

I am a novice who tinkered with E61 and Mazzer electronic mini A which I thoroughly enjoyed. When I felt that it was time for me to be ambitious, I researched and looked around. Linea Mini was a contender as was GS3 and possibly something more daring. I was looking at a conical grinder too. There were so much info and options out there that it was not easy to make the choice, especially when it gets so complicated to return anything back. In the past I had an experience with another competitor in Seattle, WA who seemed nice and approachable from their marketing videos but in actuality, I was not too impressed with my whole experience of purchasing through them. I didn't find their tech support much help & I was not too happy with their packaging of the Rocket R58. this time, I tried Clive Coffee. Happened to speak with Ben. I told him I want to upgrade from the current set up I had. He was amazingly patient with me, giving his input by listening to what I was looking for and what I was not liking (in more of a layman's terms too). Ultimately, he helped me solidify my decision to buy Linea Mini. Then we talked about the different types of grinders, burrs, my pros and cons about Mazzer mini after 2 years of using it, etc. made suggestions, sent me pictures of the grinders. Now, that takes a lot of patience. In the end, I purchased the Linea Mini and Macap M7D. after the delivery and during my setting up, I of course, called and asked a few more questions. Again, he was very helpful and engaging. So when I was having a hard time with the grinder, it was good to know that Ben can help me during their business hours. Paul and Karen were also very good to speak with as well. At the end of the experience, I feel like I made the informed decision and don't regret spending more than what I had planned. If I didn't have the guidance that I had, I would have spent more and probably would not have been too happy with it. read more

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I've never been to the store but I saw they were selling online a coffee maker I wanted to buy. It was a new model and they were one of perhaps two online retailers who had it in stock. I purchased the coffee maker online on Dec. 23rd; I got it delivered to my house the NEXT DAY--Dec. 24th. My wife wrapped it and placed it under the tree for Christmas Day. I call this exceptional customer service. I didn't pay for any expedited delivery. Since they're in Portland, OR and I live near Seattle, WA, I thought they might be able to deliver it overnight, and I was right. I'm a customer for life now, and I hope to make it down to their store to see what goodies they have for sale. This is a great company. read more

Stay away from this company, they do not care about you. they just want your money. spend money on a machine that cost me $2,000 i had some issues with it under 30 days and told me to contact the manufacture. read more

Clive's Coffee has stood behind what they sold me. I bought a high end espresso maker ~2 years ago. It came with a dented panel which they promptly replaced. Just recently there were some issues with the system which they helped me debug even without really knowing if the unit was still under warranty. Getting access to someone that could help was quick and painless. read more

I spoke to two different customer service representatives regarding two separate machines in the open box specials. The first one I asked for photos of the damage. There was only stock photos so I reached out on chat and got Suzy. She said she didn't have additional photos. When I acquired about photos of the damage she ended the chat. It sold quickly...A second machine I was interest came out! Perfect! Again no photos of the damage so I got a chat session going with Sean. I said can I get photos of the repair done to the frame of the machine. He said no problem give me 15 minutes! 20 minutes pass and he said he didn't forget about it me and to give him more time. Almost and hour passes and he states he unboxed the machine and the issue was so minor he couldn't even photograph it. Awesome! By the time I went to purchase the machine it was already sold. He tried upselling on a very damaged unit for the same price. He stated it was still a great deal. I told him it wasn't a great deal if it had very visible damage and the other one didn't. He didn't respond. The next day I inquired if that company sold new frames. Heck if I could get a new frame maybe it would be a good deal! Never got a response. Followed up again yet a 3rd time. Still have not gotten a response. Makes me second guess buying an espresso machine through this company. If two slipped passed me through customer service qualms I'm not sure their service is up to par. read more

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I did a lot of research before buying an espresso machine and it turns out I didn't have to because Clive Coffee is a 15min drive from me. They're extremely helpful when deciding on which machine is right for you. They've got a great showroom space and more importantly if you're not super experienced in the coffee game, it can be a little intimidating but this team makes you feel welcome and are eager to share their tips/knowledge. I ended up purchasing the Lucca M58 and have been completely happy with it. I've had it serviced once after 18mths but other than that it's worked like a charm and any question that I have, I just hop on the phone and Clive's tech staff walks me through anything. If you're looking to buy a quality machine with great service, this is the place. read more

I can't figure it out in this place they sell espresso machines or advertising for Subaru cars! I went to Clive Coffee to buy few parts for my espresso machine. Waited over fifteen minutes no help what so ever. They looked at me few times but, did not even acknowledge I am waiting. The receptionist was on the phone all the time and the owner or sales person, older gentleman with gray beard was talking to another person unrelated to espresso machines. But I learned he use to live in North Carolina. His family is living in Jacksonville Florida, he has two Subaru cars and his favorite car is his 99 Impreza. The one he drives to work every day. Now I know how the customer service should be. read more

Seems like a small coffee shop that wanted to venture into the online retail business, but it can't post an accurate product photo. I bought an Acaia Pearl Scale expecting that I would receiving the white scale with a gray cover as advertised on their website. I got the shipment in a timely manner and opened it only find out that it is the black cover. I had reached out to the customer support line multiple times only to get a voicemail. They called back but it was always while I was working (which was inconvenient). I Chatted in today to speak with one of their reps who stated she guesses "It must be one of those classic eye tricks." (Which it's funny to say, but it sounds like a nice way of saying I'm blind.) They go to offer me 10$ for the inconvenience after they said they cannot reimburse for a 29$ cover. Not really upset about the money, but more so the lack of care from Clive Coffee's end of the deal. *Suggest other customers look twice at every product picture to double check that the advertised color isn't actually just another color playing tricks on your eyes* haha EDIT after owner's reply: Still seems like little ownership of the issue and added excuses. If the flash makes something turn grey wouldn't it be a good idea to retake the photo? Somehow other companies can. The cover was 19.99$ + 9$ Shipping from Acaia so my total amount of 29$ is still accurate... read more

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Recently went to an espresso class and picked up our first home espresso machine. Sam was very helpful and knowledgeable. We enjoy being able to handle a variety of equipment and accessories. Everyone has always been very eager to answer questions without being overly pushy read more

I purchased cappuccino cups/saucers (notneutral) and cappuccino glasses (notneutral vero) in two separate orders via online ordering, with no previous experience with this company. I am so very impressed with how absolutely well they packed the items (no chance of damage!), with such true care, and how smooth ordering and delivery were both times. My goodness, I haven't had such a beautifully wrapped purchase ever and love the items received. I wish I could visit them in person! read more

If you are buying from this company, I suggest you read every one of the negative reviews on bad attitude and atrocious service. Every one of them is true. This is the worst experiences of any purchase I have ever made in my life. Been a Whole Latte Love customer for 14 years but purchased from Clive as they stated they had a 3 month old open box ECM Sychronika. " Sitting in the show room, turned on but never used" were their exact words during the sales conversation on the phone. When the unit arrived it was dripping water, had minimal foam in the double box and was an older model. This was deciphered from watching videos on other web sites that showed a different frame, they had also changed the standard two hole steam spout to a four hole which clearly showed they had been using the machine for quite some time. When I pointed this out to Ben Piff, one of their service staff members, he denied the 3 months old prior unit conversation and argued that the spout was changed for the heck of it and not because they were pulling shots for a while. With a lot of back and forth and threats, a refund was agreed upon, every subsequent email from Clive was addressed as "Fired Clive Customer" which only reiterates what another reviewer states, they have awful attitude and service. It doesn't stop there, other companies offer bundle pricing with grinders. Clive state that they do not negotiate prices because they have great service and are the best coffee experts in the market and their premium is justified. Really, not based on all these reviews and this horrible interaction. Here comes another big one for all you buyers. Fine print price gouging brought to you by Clive Coffee.........Other companies offer a 3 year warranty for ECM and other high end machines. Clive offers two years warranty for a brand new machine..... Hmnnnn, eating the hidden extra margin are you Clive? Don't walk run away from them. If they were the last coffee company left on earth, I would work on my coffee addiction before I would ever buy from them again. Clive Coffee, you forget a fundamental rule of business, customers are what builds your business and makes it thrive, you don't fire them, they fire you. Consider your poor service, atrocious attitude, old versus new machines trickery and price gouging fired. read more