I have been a patient at Middleton for years. I have decided to leave. They have changed their…read morepractices to the point it has gotten ridiculous. I have never missed an appointment and always paid my bill - even when I didn't have insurance. They now require that you confirm your appointment a full week ahead of time or they fill your appointment. I am a busy person, i planned on going to my appointment, had it on my calendar just hadn't confirmed. They cancelled my appointment and then gave it to someone else 6 days prior. This is not the way it used to be. They have forgottent they are selling a service that is available by a lot of dentists in the area so I will go elsewhere.

Deceptive Billing Practices…read more * Incorrect Billing for Fluoride Treatment for Two Years * Charged $40-50 for a "BOGO" fluoride treatment that should have been fully covered by my insurance. * Insurance Coverage Confirmation: * During a call today, it was confirmed that both children and adults have 100% coverage under your insurance plan for this treatment. * Billing Discrepancy for Adults: * Although the treatment is fully covered, the dental office never submitted the claims for adult treatments to the insurance as required. * Refund Request Denied: * You requested a refund for the past overcharges; however, the owner refused on the basis that the claims had already been submitted and processed. * Billing Standards Conflict: * Billing records clearly show that the fluoride cost on our copies of billing statements, which underscores that patients should not have been charged out-of-pocket for a procedure that is entirely covered by insurance. * Overall Concern: The situation highlights poor customer service and deceptive billing practices, potentially harming patients both financially and trust-wise. You have to wonder how many other families they are doing this to every day. Edit Update after reaching out to our insurance company Insurance Confirmation: Our insurance provider clarified that performing a fluoride cleaning without submitting an insurance claim is unacceptable. Direct Outreach: They have proactively faxed and contacted Middleton Dentistry, advising that a new claim be submitted for our fluoride treatments, which will then result in reimbursement. They also advised them - "all fluoride treatments should be submitted on all claims". Persistent Advocacy: This resolution would not have been possible without our persistent follow-up and insistence on addressing the billing discrepancy. It was clear Middleton was going to do nothing to correct their mistake. We have not received a refund yet but will post again once it has been completed.

This was such a great experience. It began with Shaun at reception desk. She was very kind and…read morepatient with everyone that came in. Her experience definitely showed by the way she preformed her job. Christa was my hygienist and she was great. She's so knowledgeable and informative. She took time to explain what she was doing and why. She was also very gentle and very thorough. Dr Khan is top notch. She was my dentist in the area that we live in. She moved her practice 40 minutes away so we followed. She is also thorough and informative. This will be our dentist for a long time.

A couple of weeks before Christmas, I broke an old crown from another dentist office. I called the…read moreoffice and Brandi told me to come right in. They would work me into the schedule that day. I showed up and didn't have to wait long. They fitted me with a temporary crown and sent in a casting for a new permanent one. I was able to enjoy my Christmas dinner with no problems. Had an appointment within 2 weeks to install the permanent crown. Very pleased with it. And Brandi was able to work with my insurance to get me the best cost.

Dr. Rahimi 's work is excellent, painless, and very professional. awesome dentist !!!read more

Afdent (Fort Wayne) was absolutely amazing from the moment I walked through the door. I came in…read morearound 10:30 a.m. the day after Christmas with serious tooth issues, and the front office staff immediately made me feel cared for--offering ice packs and oral numbing gel while they helped me get settled. Despite having a completely full schedule, they went above and beyond to make room for me and complete extensive work, including a tooth extraction, bone graft, and creating a replacement flipper so I didn't have to leave without a tooth. The lab team even stayed late to finish my flipper. I truly can't express how thankful and grateful I am for the time, effort, and genuine compassion the entire team showed me. Dr. Hubbard and Dr. Hester were fast, efficient, and did an excellent job. However, the person who truly made the biggest impact on my experience was the dental assistant, Cindy. She was phenomenal--handling X-rays, multiple impressions, and thoroughly explaining everything along the way. Her passion for her job truly showed, and she made me feel completely at ease throughout the process. The fact that the entire office stayed until 6 p.m. the day after Christmas just to make sure I was taken care of speaks volumes about their dedication. I highly recommend Afdent to anyone looking for outstanding dental care and a team that genuinely puts patients first. I will most definitely be going back. - Austin

Unbelievable! I went for a cleaning and they told me over the phone it was all free then proceeded…read moreto charge my insurance. First strike. The lady that cleaned my teeth was amazing that's why it gets a 2 star. They found some cavities and scheduled my the next day at 1 or so I thought. I have 2 different texts saying 1pm so I not only left work but missed a college class for this apt. Just for them to tell me it was at 12. Well why didn't my text say that? It could of been the new girl that did my appointment but in my head I showed up over half an hour early but she told me I was late then the came up with the amazing idea of hey maybe a 1pm will cancel and you can wait here to see if we can maybe see you. Psst already wasted an hour of my life. They asked me to reschedule but that's how you lose business by doing unprofessional work. I originally liked the place and was willing to give my business but after that and then asking me to wait for a maybe was crazy.

I called yesterday with a tooth concern. Hadn't been to a dentist in over 10 years. The…read morereceptionist was very kind about that. They got me in the very next morning (today) and were so comforting and took care of me. Had me in and out and scheduled for all my follow ups. Highly recommend. Going to start taking my entire family.

Best dentist in town in my opinion. They did my kids braces and they clean my entire family's…read moreteeth. I had a crown done in a single visit with some computer design machine they have right in the office! It was so cool to see it being made while I waited. Highly recommend this Dr Saalfrank and his staff !

A+ all around. Staff is friendly and helpful. Appreciate that they will allow me to make monthly…read morepayments that insurance doesn't cover. My husband especially likes Dr Bruick; quick thinking and came up w/a solution that we did not think of. (solution was easier and less expensive too)

Caring and great consistent dentistry I trust Dr. Bruick…read moreand truly love his hygienists. The staff is top notch!