While the staff is good, I've had persistent pain since getting fillings eight months ago. I still can't chew normal foods without significant discomfort, and a bite adjustment didn't fix it. I recommend asking thorough questions and ensuring restorative work is truly needed before agreeing to treatment. read more

I've never written a review in my life but this is how awful this place has become. I've gone here since i was 13 i am now 27. Everything started when i became pregnant. I will never come here again if i were to be pregnant again. The treatment i received was foul. Everyone is rude & has 0 empathy for others & should not be working in healthcare. One appointment i was completely forgotten about for almost a hour & the receptionist goes " oops sorry i never checked you in " my whole appointment was rushed & they were going to cancel on me because of their mess up. Communication is awful. One appointment they brought me in for a genital warts treatment... was literally there for an OB check up ( never in my life had that & currently didn't ) they go " oops wrong person sorry & said yeah i guess you can still have your appointment " like huh???? yeah that's why i came here. I have tons of different occurrences but it's too much, another appointment i literally had to leave because they assumed i was sick ( wasn't ) made me wear two mask while i'm very pregnant couldn't breathe & sit in a room for idk how long to seek 0 treatment & to then get told it's actually very normal to have congestion while pregnant which i already knew because it was as simple as a google search.. After pregnancy my psychiatrist left ( 3rd one mind you ) without informing any patients & i've been off my medication for a month now going back & fourth with them & my pharmacy getting 0 answers, i'm freshly postpartum, absolutely nobody cares. Why is it okay to have a patient off of their meds for a month & have absolutely no solution or care for that human being. I get rude responses, confusion & absolutely no help. What if someone has a complete mental breakdown because of you guys does seriously nobody care???? Oh & in the hospital i was told to call, of course the receptionist was confused, made a comment " this is your first child huh & laughs ) how offensive & rude when i'm following what my doctors are telling me to do. You guys ruined a huge part of my pregnancy experience, extremely insensitive, & i really hope & pray nobody else has to go through any of the treatment i have received here. read more

This was my first and last time coming here. I called and made an appointment, while making an appt I told the person over the phone I was 7 months pregnant and didn't want X-rays I just wanted a dental cleaning. He said that was ok then made the appt. They had me arrive 30 min early to the appt ( and I had to get a dental clearance from my Obgyn) once I showed up I reminded them again that I didn't want X-rays until after I had the baby. Still front desk said ok that's fine. Once I got into the room. After asking me a whole bunch of questions the dental assistant told me they can't do my cleaning unless I took x rays and dismissed me. I literally wasted my time coming here when I could've went somewhere else. I'm very upset and won't be returning. read more

This place is a joke. We waited 30 minutes before they called us in and then another 45 minutes inside to see the dentist. The dentist also skipped us as we were inside. The MA took so long taking x rays that I guess the dentist figured they would work on who is ready. By the slowness of the staff everyone must be sharing one brain cell. read more

My son goes here for chiropractic care he likes it so I thought I'd see if I can go here too because I have back pain. So they told me last time they don't take my insurance but they have this slide fee program that I could qualify for that starting at $25 up to $90 a visit well my copay would have been $45 with my insurance so I filled out the form looked for and printed my husband's paystubs brought them in today only to find out she talked to the manger and it's illegal WTH. Such a waste of time. How dumb they didn't know this when 3 different people said I could. Not to mention she was going to keep my husband paystub and forms if I hadn't asked for them back. read more

Insurance makes everything go slow, and it's frustrating. Not many early or late appts. Had a dental assistant who didn't know how to spell bulimia (new af?!) and whose negligent actions when removing and trying to bag my oral jewelry resulted in me losing $30 worth of jewelry. Subsequently, my Angel bite piercings are at risk of closing up ($200+ investment wasted!). Please, only let novice dentists or dental assistants work on children or people in need of very little work, not people who have to come regularly for lots of work. Such a waste of my time and headaches I don't need. Photo is of the replacement jewelry I have to buy bc I lost the posts on my labrets so I don't know what size I need. read more

Clinicas - Simi Valley-Madera - Your dental assistant's negligence is costing me - Family Practice Near Me - Simi Valley, California

Re: dental. Dentists are caring, take time as they can. Only once was I treated by a VERY cold dentist lacking ANY empathy regarding low pain tolerance but that was more than a year ago. Recently I had the BEST experience Ever with Dr. Curameng. She has incredible talent and REALLY shows EMPATHY for all concerns. Dr. Curameng has incredible HEART the way she treats people and answers ANY questions you have with KINDNESS, patience and: Respect. I had a front crown replacement. Was told in advance the new crown may not match the others in color. She was SO thoughtful as to instruct assistant to take a picture to send to the lab in case they COULD match my existing light white crowns. They DID! She truly is a gem. *** The office staff is: HORRIBLE. A year ago I reviewed regarding NO patient "care" by front office. There was improvement in attitude and I acknowledged the improved staff demeanor. Well, ONCE AGAIN, my last appointment was SO UNCOMFORTABLE due to LOUSY unfeeling young female(s) in front office. So awfully SAD to say it appears that office personnel can only manage to smile to patients based on their last names. No one should be EXPECTED to "like" everyone they meet. However, if raised normally AND managed well in a medical office setting most employees would at Least be taught to "treat others the way you want to be treated". Patients come, in pain. If it weren't for patients, there would be no paycheck. Last appointment one young "lady" ACTUALLY was smirking and glancing over at her coworker OBVIOUSLY regarding myself in a VERY mean-spirited condescending manner with the OBVIOUS intent of Wanting me to see this BS. Can't help but wonder how she treats her sisters, aunts, grandma, mom & dad. People like that actually have no self respect but major point: Brace yourself for a whole lot of inner ugliness when you check in and out. * I was misinformed by a dentist that my insurance did not cover root canals. It does cover root canals read more

Worst customer service ever. I would give 0 but it won't let me . These ladies just kept gossiping & laughing about stupid stuff during my entire procedure. & weren't even paying attention like they should to what they were doing. I was so uncomfortable & annoyed but turns out that everyone does the same thing there. The horrible customer service starts from the front desk . All the workers just seem annoyed all the time . I don't understand; don't they get customer service training ??? Please improve. Look at all these complaints on Yelp & Google. If you the business owner cared about your customers you would do something about it. This is the worst rating I have even seen on a business. Wow. read more

I am extremely disappointed with the service at this medical clinic. I was waiting for blood work results for my son and received a call on Friday afternoon to make an appointment for the following Tuesday because the doctor wanted to see us. You know when they do that, it's because something was not normal in the blood work. I begged the lady on the phone to have the supervisor or doctor call me since it was a long holiday weekend. Imagine being a worried mom waiting four days to speak with the doctor. She said she wasn't allowed to give me any results over the phone, which I understood, but I needed to talk to someone authorized to at least tell me if the results were worse than the last ones or the same. She said she would send a request to the doctor. My heart was pounding, and as a mom, imagine waiting almost four days because they are closed on Monday due to the holiday. Guess what? Nobody called back. I waited for the call after I hung up around 3:00 PM, and they close at 5:30 PM. It seems they only care about their business, and this is not the first time I have had this type of issue. Very uncaring and unprofessional place. If you are looking for a medical Clinica look somewhere else. read more

The worst experience. They took my info and insurance, waited for an hour and half and then the told me to go to an urgent care because they don't have the time. I will be filing with the better business bureau. It is illegal to collect hippa info and not provide care read more

Worst service ever. the front office at the dental office was a joke, very rude. when I was taken to the back the dentist assistant helped me and was very kind and professional. the dentist took forever to see me. mind you the place was dead. and when she started saying she was going to treat me for something I don't even have and I challenged it she got mad, threw her equipment down and told me to take medicine over the counter. she didn't want to help me and acted like she was bothered by me even showing up. Madera location is a joke. read more

I was there for Chiropractic care . The front was busy but took care of me . The Chiropractor was amazing and was open and very attentive to my needs . They are busy place but worth the wait read more

Friendly staff but I would be careful not to go to a chiropractor here. I usually go to the one in Moorpark but the chiropractor there is on leave, so I went here which was a mistake. The chiropractor I saw was very quick with me and didn't get to know my needs at all. She was extremely rough, and she was very rough on my neck, and kept insisting it cracked even though it was out of cracks. I felt like a rag doll in there. Due to this, it injured my neck and my neck and shoulders have been in a lot of pain, I had to get prescribed muscle relaxers and pain medication which I don't like taking but the pain is too much. I will probably have to miss some work too which I don't want to because I don't get paid for the time I miss. It's been hurting everyday since and has not gotten any better. I wish I had never came here. read more

If I could give 0 stars I would. The optical department here is very unprofessional. I had an appointment on 8/23 to finalize my appointment with Dr. O'Malley. But when I come to my appointment it's Dr. Silder instead. She informs me she can't finalize it but Dr O'Malley can. So they give him call but turns out he's not in the office. It's ridiculous that my appointment was to finalize my contacts but yet he wasn't in the office to do so. So that appointment was a waste of my time and I live 40-50 mins away from this location. Now I have to wait till Monday 8/26 for a call from the office to finalize my contacts again when it should've been done already. read more

This is place should be legally closed they literally put people life in danger my wife goes there to get treated and they forget to submit her authorization and now we have to go to the urgent care and get somebody to rush through her body instead of going through here primary care this is ridiculous and very unprofessional kiara intentionally put our information and not submitted just because she can read more

If you can avoid medical, do it. We went in yesterday and the provider saw my daughter for 2 minutes, left, and didn't come back. Before he came in, the nurse asked if a phone appointment would be sufficient for today. No thank you. read more

The worst place ever; according to care, quality, and experience. My need was urgent, they didn't care and gave me an appointment after two months. After two months, they canceled the appointment 10 minutes before and without letting me know. In two months, a person either is going to die or get well. In medical fields, it should be deeds not words. But unfortunately, the trust bonds is being broken. It's very sad. read more

Zero stars for this clínicas they have the worst staff they don't know what there doing!!! Bad experience the manager needs to get on top of the staff they suck big time I'm really upset read more

Oh. I get an eye exam and I get my glasses from clinicas and I can't see out of them. I go to lens crafters and get an eye exam and it is sooo off of range compared to clinicas but yet I can see so clear and almost perfect with the glasses I paid out of pocket for at lens crafters. Clinicas has been very negligent with care. The dentist, the doctors, the optometrist. Oh and the young girls upstairs at the front desk are a joke. Very rude lol. MEDICAL is a joke especially at clinicas. I'd rather pay out of pocket for Kaiser to actually be cared for as a patient. Like where do they get these doctors and staff from? I'm honestly curious. Maybe they need to be more selective at the interview process hahaha read more

My brother has been referred to Dr. Lanette Hatch at this facility and I must say this is the best thing that has happened to my brother at Clinicas! Dr. Hatch has been so helpful and kind and has shown actual care and concern for my brothers health! My brother has moved forward and doing so much better under her care moreso then any other doctor at this facility! I highly recommend her! She actually provides real help for her patients! She's very attentive and gets things rolling! I cannot say the same for the other staff there. My brother has waited months for his referrals to go through and tossed around from place and doctor to doctor without any positive results! Ever since Dr. Hatch stepped in we have seen positive and quick results. Again, I cannot recommend her more. read more

Absolutely horrible front desk staff. Literally they are walking nightmares. I hate coming in i end up having to walk out because they are absolutely horrible. They are argumentative. The doctors i see are ok. But the referrals are either never sent or sent messed up. Its a little rushed and nothing gets resolved it seems. Its just fighting an uphill battle id rather let myself go than to keep fighting. Honestly madera office is one of the worst in my experience. Id give it zero stars if that was an option. read more

I go to clinicas because the provider is amazing (Dr. Sohal) She is the only provider I see at clinicas. I have PPO insurance and I can go to the provider of my choice but I come here just for the doctor. read more

I visited Clinicas today because I have been suffering from severe back pain. I didn't have an appointment but they were able to get me in. I let the doctor know I have a mass that needs to be removed. My main purpose was to get help in the interim of getting the surgery. The doctor felt around my lower back and suggested I see their chiropractor on-site. I saw the chiropractor and also let her know about my mass. She read through my file and saw the MRI I had done last summer. She told me "ice is my best friend". The doctor had ordered an ultrasound to be done. When the person doing the ultrasound showed up she enlightened me that the doctor and the chiropractor are treated as two separate visits. If I would have known that it was going to be an additional charge to see the chiropractor I wouldn't have agreed to it. I feel like that was such a scam. I got a call a couple hours after I got home about how the doctor was reviewing the MRI in my file and really would like me to schedule an appointment with them because they were concerned of the mass. I couldn't believe what I was hearing. I told the doctor and the chiropractor about how I believe my severe back pain was most likely due to my mass. Instead of them fully taking the time to review everything when I was there they decided to wait until I left. I feel like there's a lack of communication and their priorities are all over the place. I feel like the visit today was a waste of time and money. Icing my mass has done absolutely nothing. I don't see any reason in visiting this facility again. Just called a day later to schedule an appointment for this upcoming Friday to go over the ultrasound results. Come to find out by the receptionist I spoke with that I didn't have an ultrasound. It was more like a massage but no images were taken or anything. Why they call it an ultrasound when that clearly wasn't what I had done is beyond me! An absolute lie. read more

Bad customer service with Ms.Hernández from the optometry department. She made me feel discriminated and wasted my time and at the end I walked out. I couldn't handle it no more. I will never come back here no more. Very disappointed. read more

These guys are ALWAYS GREAT, friendly, knowledgeable, helpful and caring. I love them. I'd give them 10 stars if that was available to do so. I heave several and some new and they are getting to the bottom of them. read more

Horrible Doctor. Shitty, uncaring staff. If this is the type of care that low income folks get on a regular basis then our world is just broken. On my way to ER because this office cannot complete a simple pre-auth form and I'm in withdrawal from a medication I've been on for 3 years. You, Clinicas, are doing much harm. read more

This place deceived me. After my insurance approved I could go here and filling out ten pages of paperwork I was seated in the dental chair and was told by the staff the work would be covered. Weeks later I get a bill showing the exam and x rays were not covered. I was told after trying to appeal this claim that it's not the responsibility of the staff to know if I'm covered ... now I'm forced to pay this bill... supposed to carry a booklet from my insurance to verify if I'm covered ... Now as a lay person do we have to no all the coding and how we're covered to go to a dental office ???? Why is it not the office workers responsibility ?? I find this ludicrous I'm very upset that I have to pay this bill. I'll never go here again and I recommend no one goes here Because watch out, you're going to be deceived. read more

Been waiting a year for my daughter to see a psychiatrist. She's still not seen one. Still no medication - Found out from VCBH that clinicas could have made a referral a year ago for STAR physician referral. Very upset at lack of professionalism. My daughter has been throwing up for the past year crying and failing out of school due to lack of support. No stars! read more

This place has the worst pediatrician on the planet, doctor Agarwal miss diagnosed my daughter with asthma, got a second opinion and a chest X-ray to reveal that my 5 year old had bilateral pneumonia when I called the office to speak with doctor Agarwal she declined to take my phone call and her assistant said she would get back to me but I never heard from either one of them! Do not take your child to see doctor Agarwal their life could depend on it! You should really question your child's doctor if they listen to your child's chest for 5 seconds and say that they have asthma automatically, After stating Specifically that her coughing was coupled by a fever for over a month! how lazy can you be?! She should be ashamed of herself because she could have cost my daughter her life! read more

This is the most incompetent place I've ever been to. I've been grossly mistreated. Left in a room after a vaginal exam without even a wipe. The total exam was less than through. I had a mass that I later insisted she examine. My son totally neglected after we drove 30 miles to get to his appointment with Dr Hatch then she refused to see him bcoz the paperwork from the other hospital hadn't arrived to the clinic so they waited to tell us the same day? That's just negligence. My son could've died from sepis and they couldn't care less. Receptionist said she'd call back when paperwork arrived and she never called back!!! Stay far far away from this place. read more

Worst place to work or be a patient in. It's always something with this place. Turned away twice after I had called to confirm my appointment, just to show up and have the optimal front desk Medical Assistant say she gave my appointment away. Than I couldn't get an appointment for another 2 weeks out. After attending my new appointment I waited almost a month to receive contacts. When my contacts had arrived I called to pick them up the call center told me I needed an appointment to pick them up, and the next available appointment would be another two weeks out. I never knew I needed an appointment just to swing by and pick them up. It's disgusting how this clinic treats people, especially an ex-employee. Called to speak to the manager and she did nothing about it and never got a call back. It took 2 months to get my contacts. And don't even get me started with medical. They always move my appointments and have zero options for new appointments, even if it's urgent. Today I got a call letting me know my appointment would be canceled for tomorrow. Mind you my results came in Monday.I have to wait another 3 weeks just to have the obgyn read me my results over a phone call. It's ridiculous I'm completely over this clinic. You mean to tell me another doctor can't take 5 mins out of there day to read me my results over a phone call?.... Do not recommend this clinic at all. read more

I don't understand reviews from others of this Clinicas. It's the only one I've been to, but I've had nothing but fabulous experiences here!! I've seen a family doctor, a therapist, and an optometrist. All were super great! I feel very grateful to have access to this clinic. Thank you Clinicas :) read more

About 2 years ago I chose this place to be the primary care physician (PCP) for the health needs of my children when I was unemployed. That was one of the worst decisions I have ever made. When you choose a PCP make sure to choose wisely & that includes avoiding this place. Every visit seemed to require so much paperwork and a big waste of my time. Instead of taking care of my kids in one visit, they wanted to split it up into several. For example, what normally would take one visit for a dental check up for my son, they wanted to split it up into four separate visits over the course of two months. I suspect they make more money this way from the carrier. Luckily I called my previous dentist and he agreed to see my son on a reduced cash basis. All it took was ONE visit for everything he needed. If you love your kids and value your time, avoid going here!! read more

I went to this facility while living in the area. The customer service is terrible. They will not call you back when they say they will and good luck trying to get your records disclosed from this facility if you need them. I recommend finding another facility that actually calls you back. read more

i don't want to hate this place yet when I moved here to simi it became clear that they don't want to help you it's takes days for the dr to get my meds filled and I have asthma. The Moorpark one is good and I can usually get my meds within a day yet here it's takes days. Mental health services here are joke I needed mental health in the beginning of 2020. The doctor would spend about a total of 15 minutes on the phone with me and assumed that would be enough. Their therapist also forgets that I have a timer on my phone so I can see how long her phone calls go go to any other location to get what you need don't come here read more

Horrible place for medical care. Our doctor never returned our calls after the emergency room told us to follow up immediately. Being pregnant with twins and having complications didn't even mean enough for Dr. Yasmin Sarafzadeh to return our call on 3 separate occasions!!! We finally just switched doctors because no pregnant woman wants to feel neglected by their Ob. The waits were super long as well, the whole experience was horrible. We will never go back or refer anyone .... Ever!!! read more

Hmmm I'm confused by the reviews on here! I got assigned to this clinic so of course I came on here to see the reviews and it has 2 stars!!! That threw me off but I still decided to give it a fair chance and I'm glad I did! the clinic off Madera st is super clean, I also encounter maybe 5 staff and they were all super nice. My nurse was awesome and then Doctor Sohal was sweet and easy to talk to. My appointment was at 10:45, I got into a room by 10:40 and the doctor, no lie, came in by 10:50 the latest. Best wait time of my life! (At the last clinic I was going to I use to wait 1-3 hrs!!!!!) so this is a MAJOR step up. So far this clinic has been amazing. I'm taking my baby in a couple of weeks to see the pediatrician, I'll be back on here to let u guys know if my reviews stands! read more

Dr. Khan is a wonderful doctor. He uses the coordinating specialties at Las Clinicas well to treat patients on various levels of care. I was so impressed with his manner of care and ability to explain health issues that I asked if he would be the primary doctor for my children as well. He now is the care physician for my entire family & we are so grateful. In my experience, the Staff at Las Clinicas is always professional - friendly, timely, & helpful. read more

Worst customer service ever. The receptionist really need to get training on how to treat their clients. They don't smile, the don't greet you, they hardly want to talk to you. They treat you like you are bothering them and give you an attitude. Ugh! I will say however that the people in the back are really good at their job. The doctor and assistants are really professional and listen to your concerns. You can tell they like their job and are there to help. read more

What a JOKE! I called the office today to make an appointment for my daughter for a sore throat, possibly strep. Pediatrician wont be in for 5 days but was told to walk in & a doctor world see her. I CONFIRMED - "I dont need an appointment & a doctor will see her?" "yes, of course." I was told. I told her Id be in about 4:30, was told no problem they are open til 5:30. I left work early & when we got there - was told "oh all the patients showed up. The dr cant see her. But a nurse can take her vitals." WTF???? Then offered to make an appointment for me. Ummm, NO! Why would I ever return to that? Called Insurance co & was directed to Urgent Care instead. What a waste. read more