I had a follow-up appointment today with Dina, whom I've been seeing since March for a PCOS diagnosis, and this visit was extremely disappointing and unprofessional. Since the beginning, I've been clear that I do not want to take birth control or metformin at this time, as I prefer to manage my symptoms through diet and exercise first. Despite repeatedly expressing this, Dina continues to push these medications at every visit. Today, she questioned my decision again, asking "Why don't you want to try metformin?" and "What's wrong with birth control???" -- even after I said no and explained my reasons. Throughout the appointment, she talked over me, dismissed my concerns, and spoke to me in a condescending tone. When I tried to ask about my recent results and why I kept having to come in for follow-ups, she told me not to "look at ChatGPT or Google" because she "studies textbooks" and is "in the field everyday" -- which was completely uncalled for. I was simply asking for clarification and for her to reference her own notes from previous visits. What made things worse was that after leaving the room, she spoke about me to other staff loud enough for patients to hear, which is incredibly unprofessional and disrespectful. When I brought this to the office manager, Amber, she was equally dismissive and did nothing to address the issue -- even going so far as to tell me that "the doctor has the right to refuse service" and that I should find a different provider. After waiting nearly 45 minutes for my appointment, I left feeling disrespected, unheard, and deeply disappointed. I will absolutely be finding another OB/GYN, and I strongly urge all women to find another provider! I hope this office takes accountability for how their staff treats patients seeking care. read more

I was thinking everyone in that office are Gynecologist doctors . After, I had painful procedure in two occasions. Both ladies are PA medical assistan. After, 2018 and 2025. I am feeling bad. Because, nobody told me about it. They play with the people Health. read more

I being a patient for many years at this office, but after my Dr. Smith left the practice, I only have very bad experience, I definitely do not recommended this place any more, my last appointment was the very disappointed one, the doctor who examine me, Niota Peace didn't even do it, when I complaint about it to the nurse, she recommended to do a sonography, that now I have to pay $150 just because she didn't do her job. That was not the worse, I had an infection at the moment of the exam, and they told me more than 4 weeks later, if were something worse, imagen that. The clerk gave me all kind of excuses for the delay, but that is unacceptable behavior on a doctor. read more

Doctor Haddad took good care of me during my pregnancy, the MA and front desk were friendly at all times... I was sad and when I was informed that Dr Haddad was no available to help me deliver my baby... However Dr Peace helped me bring my first born baby to this world on March 23. She was extremely kind and professional... I'll always be thankful to her God bless her always read more

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the office is terrible!!!!!!.0 starts how are they hiring nurses? dont know nothing relayed to obgyn. i google one nurse do botox other nurses ask questions about my pregnancy, and the answers are that i don't know terrible! dont go read more

I wish I could give 0 stars. Front office is nasty. Assistant manager with the glasses has a NASTY ATTITUDE. She actually thinks it's okay for you to wait hours here. They have no consideration for your time. My appointment was for 345 and she said they are at least an hour behind. Multiple people in the office are complaining and they one woman says "I don't know what to tell you, I just work here." After waiting 30 minutes I walked out. Stay far away from here. These doctors in the practice should do better. read more

This office is TERRIBLE. Front staff is unprofessional, rude and unorganized. Once Dr. Smith left, the place just went downhill. I would not recommend this as your OB/GYN or place of care. Due to my last experience, I will not be returning to Clifton OB/GYN and am currently looking for a new service provider. read more

I have gone there for many years and the customer service AND atmosphere have gone DOWN a lot. Although the doctors, PA's, NP's, and Ultrasound Tech(s) are good and nice, MOST of the office staff/secretaries are NOT. Most of the office staff members are rude, deceptive and dishonest. They LIE straight to your face, and the ones around them will NOT speak up against it. They, also, talk about you in another language, RIGHT in FRONT of YOU! On the phone, they cut you off while you're talking, and DON'T listen to you. Some of the ISSUES with the Clifton/1033 Rt. 46 OB/GYN. office location are: -There is NO or almost NO toilet paper in the restroom near the exam rooms; - There was/is NO toilet SEAT on the toilet in the bathroom in the waiting area (as of last week); - The office manager almost NEVER returns/answers calls or is NOT available; - Very LONG WAIT times (Almost ALWAYS); - (But) The office staff/secretaries will LIE to you and send you away, if you are LATE (EVEN IF you call & tell them you're running late because something came up); - Over-crowded waiting room; - Long WAIT times IN THE EXAM ROOMS (too), before being seen by the Dr./PA/NP; - No office email address available for patients to send messages; - The fax machines are almost always off; - "No one checks the fax machine" if it ever is on ; - If you fax the office manager or surgical coordinator, they will turn their fax machine off WHILE your fax is going through; - There is NO one to complain to (and if you do complain to someone, nothing is done and/or NO improvements are made; - NO papers/forms in the office's suggestion box; - NO one responds to the messages you leave via the Patient Portal; - Nearly NO one in the office can explain/answer anything about the Patient Portal; - Something seems to always be missing or broken in the bathroom near the exam rooms; -There is usually a 2 week wait (minimum) to be seen by the doctor; and - The billing department is rarely available to answer questions. For those reasons (and more), I plan to find a new doctor and doctor's office. I do NOT recommend Clifton OB/GYN at 1033 Rt. 46 in Clifton, NJ because the overall quality of care is NOT very good ANYMORE. read more

I just called and asked if I can schedule an appointment for today if they had availability. The lady who answered the phone proceeded to ask me what my date of birth was and I proceeded to say I'm a new client. She immediately said "oh we don't have availability for today." I said "wait so because I'm a new client you don't have availability?" Make it make sense. She was going to get my info to waste my time for what? If I was an existing client how would that have made a difference in receiving an appointment. She put me on a "brief hold" then the phone hung up. Healthcare is a joke. Hire people who actually care about their jobs when paying them because this was CARELESS. read more

I highly recommend this GYN Clinic. My experience went beyond my expectations. The Staff, Dr. Daniela Arriagada & assistant Scarlet, make you feel welcome & comfortable as soon as you walk in. They are very kind/caring & professional. They answer all your questions clearly & patiently w/no judgement. Dr. Daniela Arriagada was very knowledgeable & explained everything w/care & detail. You can tell she truly cares for her patients. This was my first visit & I felt like I've been there for yrs. I recommended my daughter & friends to come here. I am lucky to have found good care like this. read more

This is one of the most terribly run doctors offices I've ever experienced. I was a patient of one of the doctors (in the Glen Ridge office) during my pregnancy with daughter as my previous gynocologist made the decision to no longer deliver babies. It's really a shame that the doctor is part of this practice because he is very detail oriented and helpful to his patients, especially with problematic events during pregnancy. He covers all of the required testing and puts his patients at ease with their concerned. The overall experience with the staff is something else. The nurses, technicians and staff in Glen Ridge are friendly but 9 times out of 10 you will be waiting over an hour (easy) for your appointment. However the real problem with the overall office is communication, during my pregnancy I called for assistance due to severe vomiting and pain. I received a call back the next day (which is unexceptable when the office is open.) I call multiple times during the day and was constantly told the same thing, someone left a message and I will be expecting a call back soon. It never came so the next day DURING my scheduled doctors appointment I received a call back, when the doctor was in the room during my exam. When I told the person on the line that I was in the office in front of the doctor she responded with "ok good" and hung up. After experiencing that with me I did hear the doctor speak to someone before I left so changes could be made. Fast forward to the end of my pregnancy. I had a pap before delivery and was informed that I have abnormal cells during a post pardem visit, after which a biopsy was done and we concluded that I would need to have the cells removed and I needed to schedule an appointment so I called the surgical co-ordinator multiple times over a month to make an appointment and never received a call back. This week after still not receiving a call back I called the Glen Ridge office and finally was able to speak to a live person but the conversation left me in tears. The person I spoke with mentioned that I have large bill on my account due to having an unscheduled c-section with my daughter three months ago. I stated that I have been making payments toward my bill however given the seperate bill from the hospital and cost of living expenses (now being a family of four) I'm not able to pay the entire bill at this time but have made payments continously toward it. The response I received was, "the large balance maybe while you aren't receiving a call back. When you get a procedure your balance will increase." This office is refusing to treat me because I have an outstanding balance. I would expect this from a credit card company but not a doctors office. Its very disappointing because the doctor I saw during my pregnancy is very professional but this is no way to treat patients. To conclude I have not received a call back at all, even from the billing department to discuss the balance. I will be taking my medical records from my time with this office and going back to my previous gynocologist. My recommendation is not to go to the office if youre expecting or post pardem, you dont need the anxiety or stress this office brings. read more

One of the WORST experiences in a medical.office Waited one hour , talked to the technician for another 20-30 then Dr came in and told me.that the birth control I have been taking for 3 years she wouldn't refill my prescription. I am a new patient because my Dr retired and Clifton took over practice She lectured me wouldn't tell me viable options , she didn't have any of my old records and then when I glimpsed her screen saw my name. wasn't spelled right and she wouldn't admit that that would be am issue in trying to get records , never asked my birthdate or social so that is the only way they could gety records The patronizing , stubborn Dr the incompetence of office staff and the ridiculous wait time , Never will go back they should be shut down horrible ( And btw my wait was nothing the pregnant lady sitting near me had been waiting from 2-5 ) read more

If you plan on coming here, make sure you block out 3 hours of your time. I've had multiple appointments here and I've always waited over 2 hours. The nurses always ask me the same question that they should already know, e.g., height, or last Pap smear. I don't understand why they don't schedule everyone at different times. For some reason the doctor and nurses loves to see everyone at 6:15 on a Thursday night. I plan on switching doctors right away. read more

this practice is the absolute worst. stay away if you can. they are negligent, unprofessional and no place for anyone looking to have a healthy pregnancy. read more

So I don't know about the other reviews but I have been coming here all throughout my pregnancy and it's been amazing! I go to 1373 Broad st, so I don't know if that makes a different. But I loveeeee Dr. Jacqueline Smith and the whole staff here. Everyone is so friendly and attentive and I'm always seen on time! I would totally recommend this clinic! read more

Don't show up to this place there is a three hour wait with appointments that's ridiculous. The doctor left at 3:30 for an emergency. My appointments at 5 why didn't I get a call about the delay. That's crazy and no one in the staff had an answer. read more

Let me preface this review by saying I truly try to give any medical office/business the benefit of the doubt. I've been coming here for years. I've given them years of chances & always tried to be nice when I'm here & be courteous. If you have an appointment of any kind, it'll likely take anywhere from 1-3 hours, which sucks. What is the point of the appointment then? The customer service here (in person & over the phone) is terrible. There's no follow up calls or courtesy calls either. They do appointment reminder calls & even so - when I call back to confirm they are so agitated I call? I just don't get it. If you're nice, they're rude to you. If you're rude, they're even more rude. They treat you like you're an inconvenience if you ask questions. I'm sorry I don't have a medical degree or a license as a gynecologist? That's why I'm here to ask the professionals the questions. It's very disheartening to have always worked customer service jobs myself & understand the importance of kindness & empathy with customers & patients. But this place makes me feel like I'm wrong for seeking reproductive health & protection. read more

The nurses and doctors here are great! Super friendly and they take their time with you. I had a concern that I didn't bring up when making my appointment but they took care of it right away. The wait time is a littler more than usual when it's packed. On good days you wait about 20-30 minutes. On busy days you may wait up to an hour. The facility is clean, they have a coffeemaker with decaf options. The bathroom is clean which is a super plus for me. My whole family comes here so I came based on a referral and I've been coming here for more than three years. Also they offer something called a "soft c-section" research this online, it's so interesting! read more

Staff is nice. Doctor is good. But what is the point of making appointments?! I've been here at least 3 times and every time I wait almost an hour. First time, I waited almost 2 hours. Second time, over an hour because I scheduled my appointment through Zocdoc but the receptionist said that don't check that regularly. Then why have that available for patients?? That sounds like a problem for the office not me. Yet I was there waiting over an hour. Third time, I got there at 10:30am and my appointment was scheduled for 10:45am. Waited until 11:30am and then had to reschedule. I had to go to work late because I was just sitting in the waiting room for an hour. No respect for patients' time!! Definitely going to start looking for another office. read more

I was transferred to this practice after my old doctor retired earlier this year. Silly me, I should have read these reviews before I agreed to be seen at this office. I waited for almost an hour for my IUD placement appointment, and then the whole ordeal took another hour and a half. Two months later for my follow up appointment, I arrived early for my 9:15am time (on a work day no less) and waited in the exam room for 45 mins alone. After that time past I walked out and said "hello? anyone here to see me?". Turns out the Ultrasound tech was 1hr delayed because it was raining outside? Sure. Then on the day of my rescheduled appointment they called me 15 mins prior to my time to inform me that the Ultrasound tech "would not be in today". Then on the SECOND rescheduled appointment day I arrived early again, waited for 30 mins until the receptionist informed me AGAIN that the Ultrasound tech "decided" to not come in today. THREE TIMES! Three times I tried to be seen, and I was respectful of their time but they have no regard for ours. I'm done with this office, they are so unprofessional and the Ultrasound tech deserves to be fired for waisting everyone's time. read more

Wait time way too long... waited an hour to be seen and now writing this as I'm sitting here ... in the gown... in the room...for now well over 30 minutes. Note... just for an annual exam with the PA. read more

Had an appointment for anatomy scan at 10:30 on a Saturday. When I entered the place it was packed. I knew I wasn't going to be seen anytime soon. This is supposed to be a joyous day and I'm spending most of my morning waiting. I asked the attendant wait time. She said 40 minutes after my scheduled appointment time, she also said one of the machines were down and that's what is causing the delay. We waited a total of an hour and a half before being seen. Absolutely ridiculous. Can you imagine any other business wasting peoples time like this? read more