I thoroughly enjoyed my time at Sugarloaf Estates. The staff was always friendly and willing to…read morehelp! The manager, Kelly, and her colleagues went out of their way to accommodate me when I had issues with my move-in and move-out dates (without hassle). I also received help from Sean, the maintenance attendee, who was always willing to go out of his way to make my stay more comfortable. As a graduate student, the cost was just slightly out of my price range. However, the generally quiet and friendly neighborhood makes the price worth the extra peace of mind if you can afford it. Overall, Sugarloaf Estates is a great place for a fairly quiet atmosphere and comfortable living.

(To be updated: Kellie agreed to visit one final time, at least to acknowledge that I'm not…read moreimagining the issue. ) Extremely frustrated. I moved in late May, and ever since, I've been dealing with a terrible odor issue in my bathroom. It took me weeks to realize the smell was coming from the vent, not from my unit, but likely from upstairs. Even when I didn't use the shower or fan, the smell came randomly. I reported it again and again. Maintenance showed up multiple times. First to clean the vent, then to install a missing flap (which is supposed to stop outside air from coming in). It didn't solve the problem. I asked the leasing office staff, Brooke and Abigael, to come check. The first time, they didn't smell it because I had the door open - It takes time for me to walk to leasing office and walk them back. The next time, Abigael smelled it. Still, no one followed up. I had to do all the chasing. I spoke with the upstairs neighbor and even smelled it in their unit. I called again. Brooke came but again couldn't smell anything because the fan was on on my unit (we missed this step). I turned it off after she left, and boom--the smell came back strong. Even the upstairs neighbor came to smell it and admitted it wasn't from my unit. I talked to Brooke again. Eventually, maintenance claimed they fixed the flap upstairs, but guess what? The smell is still there. When I called again, they said they've done everything and even suggested I go to the Board of Health. What?? You haven't even properly investigated! I was the one identifying the smell, following up, talking to neighbors, inviting staff again and again. You just showed up and waited for me to give you the next guess. Then Brooke had the nerve to say she's never had such complaints before, even implied it's just my problem. Excuse me?? When I finally spoke to another manager (Kellie), hoping to be heard, her first response was: Do you want to break your lease? That's your solution? They keep talking about their efforts, but never once acknowledged how much time, energy, and stress this has caused me. After two months, the problem is still there. That says everything.

I cannot say enough good things about my experience at The Social Amherst. Mel, Phoenix, and Matt…read moreare fantastic. They always provide exceptional customer service and are attentive to resident's needs. They are quick to respond to maintenance requests and ensure that the community is always clean and well-maintained. The apartments have everything you need and are newly renovated, residents have access to multiple amenities, and the location is super convenient! Thank you Social Amherst for a wonderful experience!

I visited the Social Amherst today and was treated with care and respect. Matt explained all the…read moreamenities and aspects of leasing, including details other people might have left out. It was a nice change of pace to be treated so well. Phoenix and Mel also showed me around and they were kind and fun to talk to. I'm glad I got to check out this nice place that has such attentive staff.

So far, everything has been going pretty smooth! They have gotten back to me in a timely manner and…read morehave been really nice every time. The application process was really easy and quick! Just waiting for a reply now to obtain my keys!

Set up an appointment, took a look at some place, found one we liked and that was it. Incredibly…read moreefficient Realtor who keeps in contact over email and relays instructions masterfully. Thank you for your services!

I called to have a grill and a filing cabinet removed. They showed up the same Day and very…read moreprofessional

Hired Dunks because I had piled a bunch of odds and ends over the years in my back lot. Had stuff…read moresuper grown over as well as old grill lawnmower etc. Responded to me timely, came when he said he would, weed whacked so he could get at the stuff and cleaned it all away! What else could you ask for. Sam is a super guy and a hard worker (he even braved the bees that made their home). Will be using again as I continue to tackle projects. Highly recommend (also very reasonable as I got multiple quotes)

Amazing team of Anthonys & Jonathan did an outstanding job of trimming, printing, cutting, and…read moreclearing overgrown vegetation on the property. Great job!

13 days without a light fixture and 17 days without a ceiling in my kitchen with lead all over the…read moreplace 577 pleasant st holyoke ma and rent up to date

We had an appointment today, January 11 at 8 AM. they were a no call no-show. I scheduled it…read moreSeptember October 2024.

I hardly know where to begin with this review. This was the worst experience I have ever had when…read morehiring a professional. I emailed through Yelp and we set up a time for a regular cleaning of my 2 bedroom,2 bath, living room/kitchen apartment. Included was supposed to be the living room windows. Jason, the cleaner, arrived 15 minutes late, but began cleaning soon after. First the kitchen: he mopped the floor with what must have been a dirty rag because after the house was cleaned we found what looked like a shredded black cloth and hundreds of tiny threads all over the apartment. The kitchen sink was never cleaned at all. All of the surfaces must have been cleaned with the same product because it left a streaky oily mess on top of the counters, from the counters to the glass topped coffee table to the piano. All different surfaces, the same oily mess. The wood floor was gritty and when I rubbed a paper towel on the floor in a few places it was nowhere near clean. Impossible to walk on in bare feet. The toilets were half way clean, but certainly not professionally. The countertops oily and the showers and tub were never touched. Not at all! They were dry as a bone. The mirrors were never touched. Less than half of the windows we contracted for were cleaned. In emails back and forth later, the cleaner said a table was in the way and couldn't get to the windows. One dining chair would have needed to be moved in order to get to the windows. He said there were things on the table and he couldn't clean the windows. The vacuum was a wet/dry shop vac.! Jason left at 11:30, less than 3 hours. For this we were expected to pay $310! Very expensive. Jason told us the fee was $370. When he returned to the office, he was told it was $310. We were informed by the owner that we get back $60. She was unable to send a check or drop off the cash. I told her I would come to her but she never told me the place or time. Extremely disappointing. We were never offered a refund, but were told the cleaner could come back and finish, but it would cost us more. I've never written such a bad review. I don't enjoy it, but I am very angry now. I have copies of the correspondence sent back and forth if anyone would like a copy. Wish I could rate this place no stars at all.

Like most people, I was dreading the move. Chris, Devon, and Mauricio made it look easy! Even…read morethough we had some challenging logistics with access to the storage unit, these guys worked non-stop til the end. And big shout out to Lori in the office for her expertise in putting the plan together. The price was reasonable and best the competition in the area.

I definitely recommend four guys and a truck! Owners Lori and Graceann were very communicative and…read morelovely to work with- from dates, to planning, to logistics, they are clearly pros. Leading up to the actual move, head mover Jack came to asses and take measurements to be sure that they had the right equipment and everything. Jack was thorough, smart, and very easy to chat with. On the day of, Jack and his team were awesome. We had a complicated job with some really huge items, and two different delivery locations, and Jack didn't flinch. He even texted me updates throughout the day so that I was clear on timing and aligning with my staff. Thanks Four guys!