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    Clifford Stephen J MD

    5.0 (1 review)

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    15 years ago

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    Powell Dr Michelle C - Doctor's office

    Powell Dr Michelle C

    2.5(4 reviews)
    3.0 mi

    I have never experienced such a disaster of a staff. I went into the office last Wednesday after…read morebeing asked 100 questions over the phone; apparently so that I would not have to fill out the same information when I got to the office (NOT TRUE) and after being told the doctor only takes walk-ins up until 11am. It was made very clear that if I did not make it before 11am she would not see me...So I rushed from the downtown area..When I go there the receptionist with the light eyes was the worse I had ever experienced. I never got to see the doctor. She was the most un-assisting front desk person I had ever experienced. She does not give a D&^n if you are helped at your sick time of need or not. I explained to her that I was not well and had made my way from my job and please I needed to see the doctor. She explained some "procedures" and I asked her if she was telling me I would not see the doctor today and she said "well the system takes 24 hrs to update and without the update visible in the system the doctor is not going to see you." She never considered any alternatives to me seeing the doctor. Instead she was ok to turn around a sick patient. By the way did I mention I was referred to this doctor... (hahaha) SO when I left I felt that because I had been referred from a reliable individual there must have been a mistake. I called back the office and asked to leave a message for the Office Manager or the Doctor to give me a call. To date, I have not received anything from either. Did I mention I sent them an email yesterday... Service at its worse. The doctor has had to have heard some of this before. Every comment I notice states how great the doctor is and how horrible the staff is...I agree 100%. HORRIBLE SERVICE!!!

    Overall Michelle Powell is a good doctor. She will give great advice and take care of you. The…read moreonly issue I have is her receptionist. My insurance allows me to receive two free doctor visits every year. The first time I came they were charging me $45 for a doctor's visit. Under my plan a doctor's visit is suppose to be $35 not $45. So of course I complained about why I'm getting charged when I should get 2 free visits. I ended up getting the visit for free after they called my insurance to verify. The receptionist mentioned her system didn't update. Then I go again for my 2nd visit, mind you per my insurance it's suppose to be free. I go in and another receptionist this time tells me I need to pay $45. Again I tell this receptionist that this is my second visit so it should be free. This time she says oh I see let me ask my manager. She didn't ask her manager but just let me get my visit. From my experience it looks like they don't check people's policy so they just charge a specialist price unless you speak up. So if you're coming here make sure you know first how much you have to pay before getting charged incorrectly by the receptionist. The only reason I have a three star is because Michelle Powell is an above average doctor.

    Clifford Stephen J MD - physicians - Updated May 2026

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