The casino is neat, clean, and attractive. The employee encounters ranged from friendly to uninterested. The newer slots function very well. However, the older slots are sadly in disrepair. The lights indicating how much you can bet do not light up and it's hard to determine what the minimum and maximum bets are. The screens are dark and some have lines through them. It's as if they don't care about the older machines and they are just filling space until they can replace them with newer slot games. One slot machine where I sat was very confusing and was not functioning properly. I called an attendant over who called a second attendant that pushed a few buttons and shook the machine, then said, it's working now. They never said that they would have someone work on the machine. In my opinion, that machine should have been shut down for service. The players club card readers on the machines do not work well. Your card has to be inserted several times before it is read. At one point I went to the Players Club desk and got a new card thinking it was my card, but it was my card, but no it was the reader. With all that said, I did enjoy my visit at Cliff Castle Casino, although it was more work than I had anticipated. Between calling attendents, getting a new card, fighting with the card readers and making sure I played long enough to accumulate enough points for the free $10 play, it was a lot of work. Once you accumulated enough points you then had to go to the Players Club and give them $20 and they would load $30 on your card.. just not worth the time and trouble. I would go again if I had time to jump through all the hoops. Otherwise, I would move along to another casino either in Flagstaff or Phoenix. Okay how would you write your exper read more

So I got a free room, which obviously is not free because then you spend all your money and because you're dealing with virgin machines that are so tight, you're not gonna win anything back also, just so you know, there is no Wifi up in this bitch, so if you're looking to transfer money or anything like that, good luck, they want to protect those virgins and make sure nobody is messing with them.... is what I'm told. Also, it's $4.50 a transaction to withdraw money here so, you're withdrawing money in order to spend on these virgins that you're not going to get this money back from and they charge you on top of that to withdraw the money that they're taking with their Virgin machines. So be aware, and grab your money beforehand because this place is rotten. I think there's a class action lawsuit in this somewhere. Something about coercing me to come with a free room and then getting all of my money. Because I have a gambling problem but I cannot resist your free room... I'm going to have to delve deeper into this. Do yourself a favor and only come here when you're already broke. That's what I do. Also, this is pretty normal. But after the first night, my room key stopped working. So I had to go all the way back down and get another. But like I said, there's usually some kind of problem with the reservation. In some way, so this is mild compared to the normal situations. I have in other places. I almost forgot to mention that I got a frappicino from the breakfast venue. Asked for it to be light on coffee... it was the strongest most disgusting drink... one of those drinks you need a drink for. YUCK! I will say that the front desk people are friendly and helpful which is different from what I've experienced elsewhere. read more

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Nasty! We decided to try out Cliff Castle Casino over Labor Day weekend and were sorely disappointed. The hotel room carpet was wet, not damp but soaking wet at the foot of the bed. There was an odor in the room, and the bathroom had clearly not been cleaned before we checked in. There was long dark hair strewn on the shower walls, hair all over the bathroom floor as well as dirt and other spots and stains. We reported it and asked to have the room cleaned-no luck. We asked to be moved to another room-no luck. We were simply told they would take note of it. The following day we asked to speak to a supervisor and guess what-there was no note of our complaint. They said there was nothing they could do and would notify the manager on duty and we would be contacted. We heard nothing from the hotel. This is not how I would run and business and I certainly won't give them my business again. read more

The casino and hotel are great but they need to improve their cleaning protocol. We're there last weekend and this was the second time we came home with Covid-19!! read more

We decided to stay here because we were attending a wedding near by. With the hot weather, this place offered all the amenities we were looking for. Great place and very responsive staff. Thank you! read more

We had a gal-pal weekend and chose to stay here for its convenient location, casino, and restaurants on site. The staff was very friendly upon our arrival. Rooms are spacious, modern, and clean. The only issue I had was with the shower which was either a turbo-force gale or a trickle rain shower. Something in between would have been preferred. But it was a large, spacious shower and a big bathroom. Rooms have keurig coffee makers and a decent-sized tv. (I've been in some hotels with dinky tvs that are hardly worth the effort). This is a newer hotel added to the casino and includes a beautiful pool and hot tub area and a small workout room. It's adjacent to the casino and its cafes and steakhouse and bowling alley! I would definitely return again and hope to do so in the near future. A great value for the price of the room. I recommend. read more

I got $20 free play on my first visit here. Unfortunately, that translated to me losing $20 that wasn't mine. Haha, plus another $20 that was in my pocket when I walked in. I still had a fun time. There were good eatery options being that they are *way* out there. Free play plus my $20 lasted us a few hours on the slots. We were able to catch the Suns game at the bar (and take advantage of the free sodas at the nearby soda fountain). We also listened in on the sound check for the concert happening later that evening. All in all a decent visit to the casino. Would have been better to have won. Meh. Maybe next time. read more

The surf and turf all you can eat buffet is garbage. Overpriced, food is terrible, we paid $98, and it tasted like $10 food, and they o py have us 1 plate of all you can eat crab legs, then said "oh sorry, we are out.". Highly recommend you don't eat here! read more

Cliff Castle Casino - The lobster bisque was horrible, no flavor, and the prime rib was bland. - Casinos Near Me - Camp Verde, Arizona

Great experience from start to finish. We left Tucson on Saturday morning and walked in to the Cliff Castle Casino Hotel without a reservation. We were looking for a king room at a decent price. The man at the front desk did some maneuvering with some discounts and gave us a king suite that was cheaper than a king room! We left to do an adventure and came back a few hours later to get our keys and head up to the room. Beautiful, huge suite that was clean, comfortable, modern and had all the amenities we could want. Bonus points for a wonderful view. The casino itself is on the smaller side but is very well maintained with excellent customer service from everyone we encountered. We didn't eat at any of the restaurants but utilized the bar. And the slots were looser than a lot of casinos we've visited. Like I said, great experience from start to finish. I highly recommend staying here. read more

A couple weeks ago, we stayed at the lodge, which is a property down the hill from the casino. Had multiple problems with hotel keys not working, was actually given a key card to someone else's room, broken blow dryer, and to top it off I had to call my bank to get The two $50 charges that they put on hold off my account two weeks later. Manager actually called me back and argued with me that they never charged me the two $50 charges. read more

We live close by and my family goes all the time to bowl and play at the arcade. They've stepped up security and today my daughter (9 years old) was stopped because she had a water bottle. We don't drink bottled water, and it's ridiculous to prevent children from bringing a water bottle. We live in Arizona, it's 100 degrees out, they should be drinking water. I guess they want to force people to buy bottled water, but whatever, they just lost our business along with other people who don't want to waste tons of plastic bottles for no reason. Hopefully they make a change to their absurd policy. read more

I had a great experience here. I went for blackjack with a friend and we had 3 dealers during our play and all were very friendly and helpful. The manager came to check our IDs and was also very nice about it. I will definitely go back when I'm in town! read more

Mountain Spring restaurant was overpriced. All the food had been sitting there for a while. Prime Rib was good. We did have a great waitress. Managers just stood around. Would not recommended for the price. read more

We've been to this casino many times since it's a short drive from the valley. This was the first time we've stayed at the hotel and it was great! We stayed in a 2 queen bed room. It was spacious and very clean. Nice big bathroom and super clean room. We enjoyed the complimentary water and coffee. The beds were a little too high for my elderly mother to get in and caused a bit of a struggle. We tried to use as many of the amenities as possible. For dinner we went to Johnny Rockets and enjoyed the friendly service and delicious food. Then we went bowling and had a fun time. After we headed to the arcade. It was really small and a few of the games weren't working. My teenager was not entertained and didn't last more than 5 minutes in there. The next morning we called for bell hop to help with our bags. Rick was knocking on our door within 5 minutes. He was fast, very friendly and helpful. I mentioned wanting to eat and Rick suggested the Mountain Springs Cafe. He said they would hold onto our bags so we could go enjoy a good breakfast. It was a good suggestion. We went and ordered pancakes, a breakfast burrito and the chicken fried chicken. The food was delicious. When we left, Rick was there to greet us at the valet and get our bags. Glenn quickly grab our car, Rick loaded our bags in the trunk and we were on our way within 5 mins. Overall, the casino was fun as always and the hotel was a great place to stay. We'll be back probably sooner than later read more

First off Jack at reception was very helpful thank you sir. I give it one star for Jack. Do not come here unless you want to be harassed. Check in 4pm ?!?!? Really???!! No option to check in early I would have paid but no said no rooms availability??? Okay right!! Food was mediocure. No one smiled. no customer service. I brought in a plastic cup from outside I was harassed for that. This was my first time n my last time n I will tell anyone who ask me not to stay at Cliff Castle casino. read more

We had a 2 Queen Room and the room size was good for 4 people. We had family come to visit so we were able to fit 6 people comfortably. We enjoyed the indoor pool. They charged a $50 incidental fee that was not mentioned on website. They don't have a microwave, the refrigerator wasn't cleaned out from previous people who stayed in room, the coffee maker didn't do hot water that well for tea. We love the shampoo/conditioner/body wash (small bottles) provided and it wasn't enough so we did have to ask for lots of extras. We did go to Johnny Rockets for dinner and other people received their food before us even though they came in after us. They did provide a discount for the trouble. Food was good. There are two properties, the lodge which is older and the hotel at casino so when you book make sure you reserve at the right location. read more

Amazing venue where there's something to do for everyone. Last night we enjoyed time at the bowling alley. Afterwards, we went to Johnny Rockets for much needed burger and soda. For the really young ones, there's a spot for then too. Parents or guardians can leave them with this security area playground where you can sign in your youngsters. The lobby is so warm and inviting. The registration desk representatives are super helpful. In fact, everyone just goes above and beyond no matter what function they do. Time to visit this place again and again. read more

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Typical Casino on a reservation, dark, needs updating and cold. Not very busy on a Wednesday Morning. Restrooms are clean. Don't know anything about the Restaurants or lounges. read more

The only reason not giving full stars is that we didn't stay long and really only ate here. However, right from the get go we could say that this place is very clean and virtually smoke free. Instead of the non smokers having a separate room, it's the smokers who have a separate room and the majority of the place, therefore, is smoke free, which was nice. A healthy variety of eateries, from expensive to less expensive to buffet, open at different hours. Friendly staff, eager to answer our questions, impressive from the outside with a grand approach (unfortunately, the parking lot smells like garbage). A great place to stop in off the highway. Also close to sightseeing. read more

This place has a Midwest-nice kinda a vibe in a southwest town. Sitting on top of a hill with a beautiful view, just minutes from a quaint town, makes this a great getaway. The hotel staff (check-in, security, dealers, bartenders and club hosts) were all just plain nice people. The room was clean and seemed new. Just comfortable. The slots were plenty and played loose. Left a moderate winner. Looking forward to coming back! read more

Cliff Castle Casino - Welcoming entrance - Casinos Near Me - Camp Verde, Arizona

I'm at this hotel for 2 nights for work and all the rooms I have been given were filthy with stuff that looked like toenail clippings food and smashed up bugs under the cover I don't recommend staying at this hotel make the drive and find somewhere better read more

I thought I booked directly with the property, but discovered upon check in that it was with a third party. They kept insisting I had canceled my reservation. They said they were completely sold out and could not help me. After connecting with customer service with the booking company, they instructed us to go back in and they had our reservation after all. They told us to meet the manager, who was waiting at the check in desk. We made the comment to the manger, oh- you are sold out tonight and she said no, we are not sold out. All conflicting information. The bed was hard, lumpy and uncomfortable. It needed to be replaced. The water pressure in the shower was low, almost a dribble. I would recommend you keep driving to Flagstaff and skip this property. read more

Billing. Checkout bill ok then $139 more shows upon Visa. Checking in took 10 minutes, 5 minutes checking out. Meals charged went to gift shop???? Need a systems upgrade Room, meals and staff nice but billing screwed up. read more

Pros: My husband and I come to Sedona every year around the same time. He really enjoys gambling at the casino, so this year we decided to stay at the casino. It was cheaper than our usual Sedona Hotel. In Sedona, the hotel I prefer is $800/night. Cliff's Castle Casino Hotel was like $350 for 2 nights. I loved this hotel. It was clean, clean, clean. Not a speck of dirt anywhere. The staff was really nice. It has an indoor pool and hot tub. After a long day of skiing in Flagstaff, I had the hot tub all to myself! Win. Cons: As everyone has mentioned, the front desk situation is frustrating. We couldn't find it on our own. We had to ask some people at the casino where to park and check in to hotel. $20 resort fee daily. However, it's really not that bad. It includes unlimited bottle water. Which is not to be underestimated in desert climates. read more

Cliff Castle Casino - Indoor pool and hot tub - Casinos Near Me - Camp Verde, Arizona

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The most inappropriate experience I have ever had at a hotel. Stayed two nights at the cliff castle hotel while doing day trips to the different Native American sites. I used a restroom next to the pool. Within 30 seconds of entering the restroom someone began trying to get in through the door and violently pounding on it, as well as hitting the handicap door opener. I immediately and loudly called out "occupied". The pounding stoppped and I breathed a sigh of relief. Then to my horror 30 seconds later it happened again even more loudly and ferociously attacking the door. At this point I am completely fearing for my safety in my very vulnerable position and trying desperately to get off the toilet. The attack on the door ceases until again a few moments later it resumes. Finally I have my pants pulled up and with a rush of adrenaline I open the door fully expecting a confrontation with some psycho.The man on the other side of the door to my shock and disbelief is a hotel employee and tries to enter the single bathroom while I am in the door way. And only stops when i loudly ask "what is going on?" He would not make eye contact with me, was very rude and would give no explanation to what he was/is doing. There is a janitorial cart behind him so I assume he is a janitor. The behavior of this hotel employee was unhinged. read more

Hotel & guest services at casino hotel - excellent. I would have given a 5 Star but the hotel has a "My Sisters Market" in the casino which has the worse/slowest service. All I ordered was a basket of fries & was told 4 to 6 min on fries.......25min later I had to remind clerk 'where are my fries'. Not even an apology on missing my order. read more

What a fun little casino hotel. Full disclosure I had booked the lodge nearby, when I go to the "lodge" I was quite unnerved with the outside looking less than stellar and distance from the actual casino, however I was willing to stay since I booked non-refundable and didn't want to keep driving. I essentially needed a place to work online, eat and rest and figured I'd just request somewhere I could park directly in front of door and keep an eye out. The amazing man at the front desk noticed my discomfort with the lodge, as well as probably the fact I look a little on the bougie side in appearance, and he upgraded me to a lovely top floor room inside the hotel. It was a beautiful view, they do provide water bottles, glasses and a good brand of coffee and tea. They provide creamer cups not that awful powdered creamer as well. The shower was lovely, had hot water and good water pressure. There were two shower heads which I enjoyed the options of overhead and standard angled flow. The buffet- well, it isn't Vegas and isn't trying to be Vegas. if you like fried food it's filled with that; I don't eat fried food but the salad part was fabulous! There was a wide variety of veggies, crispy fresh greens, various dressings and some decent cold salads to add to the side. Between the salad and the desert, with a cup of coffee or soda it's well worth the money. I spent more on a Johnny rockets salad the first night than the Buffett the second night and the canola desert to boot... so yummy. Staff everywhere in this hotel is friendly, accommodating and non intrusive. I don't have children but they offer a kids drop-off in a game room for those wanting to have grown up time. I didn't use the pool or hot tub, however, it looked really nice and there's an outdoor section next to it for a little fresh air break. read more

Cliff Castle Casino - Casinos Near Me - Camp Verde, Arizona

Hotel is quite nice but their checking in leaves a lot to be desired. You can't check in until 4:00 which is what they tell you but they say come before and we will probably have your room ready. My husband and I came on Sunday the 4th and had to wait 30 minutes as there was a trainee, trainee that had absolutely no idea what she was doing. Bridget was training her and also trying to check in clients. The line was huge and everyone was getting upset. I guess they. Had call outs but management should have stepped in and helped-- Bridget was doing her best but it truly was not acceptable to have a trainee who looked like she had just walked on the job. read more

I absolutely love staying here, at either the casino or even downstairs at the lodge- the staff is always so so wonderful!!! Yolanda, girl you're amazing!! But today Crystal was beyond accommodating and I cant thank her enough for just being so kind to me and my situation, you turned my crazy day into a smooth sail and i appreciate you!! That's why i love staying here, you guys are trulu thee best, thank you!! read more

We stayed at the hotel and it a was great experience while there. Room was clean and all the staff pleasant. We ate at Storytellers and the steaks were much better than expected. The host and waitress did an amazing job. I think the host was named Steve and the waitress was named Sara we believe . We went into the casino after dinner and won over $450 playing blackjack. Believe me the rating would be the same if we had lost. Great stay all the way around. read more

This was a half way stop on our 3 hour journey from Phoenix to Williams, Az. We stayed 1 night. The hotel is modern and clean. There's complimentary valet service. If you stay the night, a $5 credit is offered for breakfast for each adult. Our room was quiet given there's a bustling casino on the first floor. read more

Unfortunately we stayed at the "Lodge" portion of this Casino. Motel 6's are nicer. We showed up at the Lodge after a long drive only to have to go over to the hotel/casino to check in. Then back to the lodge second floor room. Old worn out rooms but the beds were nice. We didn't bother with showering in the morning or use the coffee maker after getting a view of the chair in our room. Looks like someone was murdered on it. We went to the casino, played a little, ate at Johnny Rocket then went back to the lodge and slept. Left by 7:45 am. Gave it a two star because the beds were comfortable and staff was friendly. read more

Cliff Castle Casino - This isn't a pee stain! Needed some luminal spray. I can't believe they would leave this chair in the room! - Casinos Near Me - Camp Verde, Arizona

Great hotel they have a fordable room so you can see a big chunk of the city and they have a casino which is filled with restaurants and bowling alley. What a cool place. Plus, they have an indoor pool read more

30+ minutes to check in. Only 1 very slow person at the counter. Garbage all over in the parking lots and elevators The buffet is a joke. Very limited choices and mediocre at best. Do not ever book the "Lodge". It's a bunch of older hotel rooms away from the main building. No refrigerator in the room. AC was broken. Pretty miserable stay all in all. Wouldn't recommend this to a mortal enemy read more

I like the hotel, the casino, The restaurants. our room was nice. The whole hotel is a Smoke free resort! which is a added plus to staying here as I'm asthmatic the staff is really friendly. but the reason im giving it 4 stars is because I'm use to coming into my room all clean, beds made etc, etc. But upon staying here they explain that they don't want to "bother" their guests by not cleaning their rooms so you have to let them know that you want your room cleaned. which is fine! the first few days they came in and cleaned...So this morning before we headed out for the day we called down to have our room cleaned & we came in and our room hadn't been cleaned. & this was my first time staying here. read more

We decided to enjoy the afternoon with some lunch and gambling. The lunch was horrible. We ate at the Mountain Springs restaurant in the casino. My lunch was burnt. I mean literally charcoal. I had a veggie burger. When I brought this to our waitress attention. She stated veggie burger need to be cooked a little longer. When I showed her my burnt burger. Then I asked explain why my hamburger bun was burnt as well. I showed her the edges of the bun the color of charcoal. I will never eat there again. Never mind our food took over 20 minutes to be brought to our table. Although, the food was hot when it arrived, so not a server problem, a kitchen problem. We will NEVER eat there again. read more

Arrived too early to check in (1:30pm, check in is 4). Collected players club cards with "$10" on each, but neither worked. Bad omen if free $ doesn't work. Krystal at front desk was kind and generous and apologized often as we waited. Next lady up the opposite. Room down at the lodge was barely ok. Toilet leaked. No toilet paper refills (and no one to bring us any). Had the Sunday brunch buffet and it was ok. Lots of options. read more

Jack and Debbie at the front desk were very helpful! Nice place- clean rooms- good casino. read more

Cliff Castle Casino - Jack and Debbie at the front desk - super ! - Casinos Near Me - Camp Verde, Arizona

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We have been coming to this casino for years especially on Wednesday for seniors day. They used to give seniors free coffee, $10 free play prizes and reduced breakfast the next week. ALL of this has changed. They don't give anything free Once you earn 1,500 points you get Some free play. Same with food. The buffet is no longer than and the now restaurant doesn't have much of a menu. It's also very obvious that the number of people coming on a Wednesday is Way down. We have been there the past 3 Wednesday but we won't be coming back especially on Wednesday. There is no reason to go on Wednesday read more

#1 rated casino in AZ 17 years in a row!?!? Hahahaha!!! That is laughable. Can't hold Talking Stick's jock strap. Or Wild Horse Pass' jockey. Where do I begin? I am a castle club member and drove up from Phoenix to redeem a free night at the lodge. It was quite a process due to incompetent staff and disabled kiosks. Finally got to my room only to find a disgusting mess! Coffee grounds had not been emptied out of the coffee maker. Shower curtain is beyond disgusting (see attached pictures)! Seriously how expensive is a shower curtain? You're telling me a casino can't afford to replace....? Floor was disgusting. Light bulbs were burnt out. I could go on and on. One bright spot was the bed. Very comfortable and looked clean. As far as the casino, I don't think I've ever played such tight slot machines in my life. Virtually zero payback. I know the casino is going to take my money eventually but at least tease me a little. Also the casino closes at 2:30 in the morning and opens back up at 6 AM. Why not just stay open 24 hours like every other casino? And they start shoving people out at 1:30 AM. I'm not kidding at 1:30 they announce over the loud system that the casino is closing and then make announcements every 10 to 15 minutes ensuring everyone is out the door at 2:29AM. I thought casinos like to keep people on slots. More money for them right? Just about every staff member I have met is very rude. Not a smile on one of their faces and certainly no warm greetings. Castle club member or not the customers are treated very poorly here. I want to like this casino so badly because I love to drive up north and get away from Phoenix frequently. I still do but I just don't frequent Cliff castle as much as I would like to due to the epic failures listed above. read more

Cliff Castle Casino - Leftover coffee grounds from last tenants!? No thanks!! - Casinos Near Me - Camp Verde, Arizona

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