I would give zero stars to this company if I could. I would also not recommend making an appointment with Dr. Eric Ward. The 1st appointment I had in 2023, I waited 45 minutes as he was running behind. I decided to give them another chance as I understand all professions can run behind and he was very thorough and kind. My next yearly appointment was scheduled for Jan 16 2024. I scheduled a half day off work, his office called the morning of my appointment and cancelled because Dr. Ward's nanny was in a car accident. Understandable reason to cancel and the office did reschedule for Jan 31st. I took another half day off. His office (Lorain Oh) called again the morning of my appointment to cancel and reschedule. I declined to reschedule and decided to go to Lang Optical in Elyria. Dr. Ward does appear to offer his services to a lot of people in need homeless, veterans, medically underserved etc, so a pat on the back to him and the stellar human that he is. However, if he is going to be in a profession that requires him to be available for people of all walks of life, he may want to have a back up team that can take on his patients when he needs to cancel or not take on so many patients. With respect, Tracey Mudrock read more