Dr. Bendnarek appears to be a good Dr. It is the office staff and the long distance management company that is deplorable!
The management company phoned me at 9:00 am to change my appointment from 3:00 pm that day to 10:00 am. I could not make it there by that time. They then said 11:20 am. I said I would have to shuffle some things around, but I would manage. I arrived at 11:00am, handed over all of my insurance cards again. Then I sat and waited for 1hour 15 minutes. I asked the girl behind the desk why I was still waiting when they were taking people who came in after me. She nonchalantly stated "they forgot about you." I asked when I could be seen, "I will go back next but I would have wait to wait till everyone else had been." By calculations that would be another hour or more. I had other appointments that I had already rescheduled to accoommodate this long distance management company! I walked out! Telling them that "they better not charge my Medicare or sup insurance, I will keep an eye on it!"
Tried calling to talk to someone at the long distance office, had to leave a message. Tried cancelling an upcoming shot, left 2 messages so far. No one calls back and they will not give a phone number for the Timonium office. I believe the only thing the woman at the desk in the office does is take insurance and process the payment.
I have change Drs., one who has a real practice, not a long distance management company. read more