What an amazing woman and amazing staff! I've been going to Carol for Physical Therapy for a few…read moremonths now once a week. She is so friendly and has the best bedside manner. She really knows what she's talking about when addressing health concerns and I always leave feeling 10 times better than when I came in. She really has the magic touch. The front office Staff is also very kind as well, takes care of my insurance with little to no problem at all and is very flexible with making and canceling appointments. They really take the time to get to know you, and see to it that you feel better.

Their billing department is completely incompetent. They repeatedly billed BCBS with a code that…read morepaid them nothing and tried to collect from me even though every explanation of benefits or explanation of payment clearly states that the patient is not responsible for anything that the insurance company doesn't pay (other than the patient's co-pay.) BCBS and I had many phone calls with them trying to get them to submit the claim with the correct code. They continually use the wrong code and didn't get paid and kept trying to collect the money from me. Eventually, with Blue Cross Blue Shield giving them a special exception so that they could file their form even though it was past the deadline, they were able to collect some money from Blue Cross Blue Shield and I paid my co-pay. My visit was in March 2023, and they didn't get things straight with Blue Cross Blue Shield until July 2025. Here it is August 2026, and I got a notice that they sent me to a collection agency for the entire amount that they tried to bill Blue Cross Blue Shield! I again got Blue Cross Blue Shield on the phone with their billing agent, who says oh no, they pulled it back from collections after they received payment in July 2025. Yet the collection agency took 13 months to find me, since I moved out of state in April 2025. If indeed clinical associates had canceled the collection on me, the collection agency had 13 months to take me off their list yet they didn't. If you receive any bills from this practice, I suggest you look very carefully to make sure that you or your insurance company haven't already paid them.

I felt welcome, heard and treated well. I appreciate the service and time allotted for appts.read more

I had an excellent experience at Towson Surgical Center! I was receiving a cosmetic procedure and…read morewasn't bothered by any snafus with my insurance and I'd paid the center facility fee at least a week in advance. Thus, when I arrived, I merely had to sign in and fill out a few forms. I had not one, not two, but three belly laughs with the woman who checked me in. Everyone I encountered at Towson Surgical Center was very nice and helpful. I felt very well taken care of when I was here and though I don't intend to have more surgeries, especially elective ones, I wouldn't mind returning here! Excellent visit start to finish.

What a wonderfully professional and caring place this is. I have been to this center several times…read morebefore for various outpatient procedures. I always appreciated the efficiency, professionalism and friendliness of the staff. Today, I had a procedure and came to the center. Problem was, I assumed the procedure was there and it was not. I left the correspondence at home, but the wonderful receptionist managed to contact my doc when I couldn't and sent me to the right place. So grateful. She went beyond the call of duty to help me. Great place

I have had both great and terrible experiences with both clinicians and office support staff. I am…read morehappy with my current PCP at Clinical Associates. However, I felt traumatized by my treatment by a previous PCP there, her medical assistant and the office staff. All seemed careless, marginally competent at best and indifferent to whether I lived or died if it required any time, attention or effort on their part. It did not appear to be anything personal. The whole experience felt totally impersonal. This was the Woodholme office, which seems horribly poorly managed with zero quality control standards. No one ever answers the phone. You have to leave a message. Maybe they call you back within 24 hours, maybe they don't. I don't think I ever got any response to any messages sent through the patient portal to my previous PCP. I once had a telehealth appointment scheduled with her, used the link the office sent me and waited about 45 minutes without her showing up. Tried calling the office. No one answered, as usual. No one responded to my voicemail. She finally called me several hours later and claimed the staff had some problem processing my insurance. God forbid they treat me without making sure the insurance claim went through. Nevermind that my insurance hadn't changed since my previous visit and no one else has ever mentioned having this problem. I was very confused, frustrated and disappointed by the process and the lack of respect it displayed for me as a patient, especially since no one called to let me know what was going on or to check whether I could be available later. I got a perfunctory apology and the sense that my PCP did not think this was any big deal. Just one bad experience among several over a couple of years before I fired her. Should have done it sooner. Until recently, I also had a specialist at the Woodholme office, but she left the practice and wasn't allowed to tell her patients where she was going. She referred me to a colleague, which would have been fine EXCEPT when I tried in March to make a follow-up appointment, no one was available until November! Unacceptable when I'm trying to manage a serious medical condition, had just recently been put on a new medication, and had some concerns I felt needed monitoring. Fortunately, I was able to get an appointment with a few weeks with a specialist at a different practice. I used to have a fantastic PCP and eye doctor with Clinical Associates, but both retired several years ago. Since then, things seem to have gone extremely downhill. I am giving them two stars only because I like my current PCP so much. She is in the Reisterstown office, where a real person answers the phone most of the time, voicemail messages are returned the same day and my messages through the patient portal are promptly addressed. Based on my experience, I would give the Reisterstown office four stars (have had some isolated issues with one very unprofessional staff person there or else it would be five stars) and the Woodholme office zero stars.

Dr. Loeb is wonderful. She's a great listener, and I can't stress enough how important that is in a…read morepractitioner. She's empathetic, encouraging and has a killer sense of humor. Not to mention how great her care is!

Came here with a loved one for them to get an outpatient procedure done. We pulled up to the…read morehospital's entrance and chose the valet parking option, which is $10 with validation from the department you are going to ($30 without validation). The valet attendant, Sherrill, was very pleasant in handling our valet request and wished us a safe visit. We walked in the main entrance,turned left and went up a slight ramp, to the Information desk and were greeted by a pleasant lady who provided us wristbands to go to the floor where the procedure would be done. Once we got to the department, we were checked in and given the discounted parking validation ticket to retrieve our car after our visit. We were called for the procedure within 10 minutes after the appointment time and greeted by a pleasant staff person, who led us to the procedure room. The type of care that was provided was satisfactory and made us feel "seen". The care quality was good as well during every step pre- and post- procedure. All in all, a nice pleasant experience at this hospital, if your insurance covers procedures at this hospital.

I cannot say enough good things about Mercy Hospital. From the moment I arrived, the staff were…read moreamazing--helpful, kind, and always ready with clear information. Anytime I had a question, I received an answer right away, which gave me so much peace of mind. On my first night I was in a lot of pain (1-10 was a 13 and the second night it was a 10, the team took care of it immediately. Their quick response and compassion made such a difference. They explained everything that was happening with my care in the room. The professionalism, attentiveness, and kindness of everyone I encountered truly stood out. Mercy Hospital made me feel supported and cared for every step of the way, and I'm deeply grateful for the outstanding care I am receiving.

I needed PT from ORIF surgery of my ankle. The physical therapists, techs and staff are amazing…read morepeople. They are kind, compassionate and professional. They listened to my concerns and made me feel very comfortable. I highly recommend this location in Overlea for your PT needs. I can't say enough good things about the staff here!

I would like to commend everyone who works at the Overlea office, from the front desk to the techs…read moreto the therapists! They are exceptional. I especially want to acknowledge Emily for her professionalism during a particularly delicate therapy session. I cannot say enough good things about their Overlea office.

Dr. Barrett is extremely personable and knowledgeable... two qualities that are truly a rarity in…read morethe service industry. Kelli is very personable as well. I'll be back!

I have nothing but good things to say about this practice. First off, the staff is wonderful. Kelli…read moreis so friendly and helpful at the front desk, Joe is a great tech and very easy to work with, and Dr. Barrett is extremely personable and professional. I was having some trouble with pain in my mid-back and had a colleague recommend going to see a chiropractor. Not only am I glad I listened but more particularly I'm glad I found Dr. Barrett. I also work in healthcare and appreciate the level of patient education, personalization, and attention to detail in the care provided. With the mix of adjustments and recommendations for strength training, I feel we got to the root of the problem and started on a path with a more stable foundation. I am very happy with the level of care I have received here and highly recommend the practice to anyone in need of chiropractic services!

This clinic within the GBMC sphere does a great job. They work with you to get you in when you need…read moreto be seen and their staff is very knowledgable. My only complaint is the frequency of provider turn over, but that's not something that they can control.

Everyone at GBMC at Hunt Valley goes out of their way to help you with whatever you are there. I am…read moretalking about all the staff from the front desk to the people who take you back to see the Dr. Thank you everyone!!!