My Jewel Toned Theme Home Was Everything and more then I every dreamed of!…read more I met Al and Dee August 2018 at the model home in my new community because my new home was not going to be complete until December 2018. During my consultation I explained to Dee that I wanted a TV Wall, Mural, pops of glam and pink. At that very moment she stated she would get me everything I requested but make sure my home was unique to me. Dee and her assistant sent me furnisher selections for my living room December 2018 which I was able to pick out the sofa I wanted. However, early January when the furnisher arrived, Dee sent me a message saying that the furniture was too small for my living room and we will have to pick new furnisher. At this point she was very apologetics because my project will now be delayed and she even offered to purchase one of the sofas since I now needed two. Dee and Al had there contractors in my home from about 8 am - 5pm and they were very respectful. Al and Dee would pop in at times to check on them and make changes. February 2019 the new furnisher finally came in!! Dee and Al asked if they could work late in my home on a Friday night due to me having a housewarming at my house Saturday morning. Al and Dee worked until about midnight Friday night and when I say I walked into my home I was in total shocked. The small delay was WORTH THE WAIT! This couple is truly walking in there calling, they are truly blessed. The way they put everything together was like nothing I have ever seen. She listened to my request and made it my unique home. She added tons of free upgrades due to the small delay and even upgraded my bathroom. Dee and Al are a true blessing from God and there work specks for itself! I can't wait to work with them again this summer to complete my upstairs.

If you are considering this company for your home design or remodel RUN. First, look at the…read morecomplaints on the Better Business Bureau....read them...then know EVERYTHING those people said about this company is TRUE. They are unprofessional, unreliable, and just bad business. Below is a copy of an email I sent to them last month outlining my entire experience with them. "Since the beginning or our design process I was explicit in what I wanted. Now, normally designers will bring style guides to a consultation however you showed up to my consult empty handed. Although I verbally explained what I wanted in detail (NO GLAM IN THE LIVING/BEDROOM SPACES AND PINK GIRLY GLAM IN THE OFFICE) this is NOT what you delivered. The pieces in the office (sofa and accessories) are mauve not pink as requested and the living space was horrid with big glam pieces everywhere which I explicitly said I didn't want. Now, maybe there was some miscommunication on your part however I feel that as a true designer there should have been none. When you came to my consult empty handed I was concerned but then thought maybe you are so good that I can just tell you vibes Im going for and you can deliver. That was not the case and what was PARTIALLY delivered was completely off base from what I asked. This may go to process. And Im not sure if you regularly do not bring style guides for your clients to have a true "consult" not just you walking around their space taking pictures however I feel that this missed step would have forgone a lot of heartache. In addition to the design just being not what I wanted I have serious issues with the professionalism of your business. Please see notes below. 1. My install was rescheduled a total of 5 times. Each time I had to email or text you the day before asking if we were still on schedule for install and was told no. This obviously is no way to handle a customer. As you stated in the email below, I would be updated every step of the way which I was not. I made full payment on December 18th with the promise that my install would happen by Christmas. When in fact it didn't. I was then promised by New Year. Then that fell through. I was scheduled a total of 5 times which all were last minute canceled. I do understand that things happen with shipment and as a business owner I do not fault you for that part. What I do fault you for is the lack of clear communication. I should never have to be reaching out to you the day before an install to make sure we are still on only for you to tell me no that pieces are still not in. YOU should be reaching out to your customer to set clear expectations. This was never done. 2. On the day of the install your team arrived 4 yours late (Said you would be here between 12-1230pm) and didn't arrive until 4 causing a conflict. 3. On the day of install I was informed that your team "averaging around 3 am) for end time. This is something that should be clearly communicated to your customer for them to make a decision if they want to be in the home until 3am while you have a group of people moving throughout. To me this is inconsiderate and is another "process" issue. 4. Although my design was put off numerous times and with the expectation that the final install would take place on January 11th, this was still a PARTIAL install as the furniture you brought was damaged AND you didn't stay till 3 but ended early asking if you can come back the next day (Jan 12th). This again is unprofessional and inconsiderate for you to arrive late and then expect that I cancel my plans on the 12th (which I told you I had to do) so I can be available for a second day install when essentially all could have been done in 1 day if you didn't start at 4. (Thats given all of the furniture was available and not damaged which unfortunately mine was). 5. The PARTIAL install again was not what I asked for AT ALL. After contacting you after your crew left on Jan 11th expressing my issues with the design you took issue with my use of the word "cheesy" when it came to the look delivered in my living/kitchen space. You allowed yourself to get emotionally wound up by the use of this word instead of listening to your customers concerns and just focusing on making it better. I advised you at that time I preferred your team arrange to just come and get ALL of the furniture as I no longer wanted to work with you. We subsequently decided to move forward thanks to your team members coming up to smooth things over. However on Jan 27th I made a post to my PERSONAL Instagram page noting I wasn't happy with original design but that your team was making it right. And in true form, you flew off the handle with a barrage of DMs and text messages which again were not PROFESSIONAL in nature. These are my REAL EXPERIENCES with this company. LEARN FROM OUR LESSONS AND RUN!

When we got pregnant, we knew we had to redesign our bathrooms or move to a home that would work…read morebetter for our growing family. Colleen and the Redbird team quickly helped us create a new floor plan to maximize space in our primary bathroom, plus pull and replace designs for two more bathrooms. They got to know our personal style, created design concepts that we loved, connected us with a contractor, and helped us navigate supply chain issues. The result: bathrooms that are beautiful, functional, easy to clean, and within budget.

I've worked with Colleen from RedBird for three projects now (kitchen color consult, multiple rooms…read morein a first floor redesign, multiple bedrooms and bathrooms in a second floor redesign) and I'm so glad that I found her for elevating and transforming my living spaces! She has a great eye for design and color and is easy to talk to and personable-- this was especially important to me since I wanted to work with someone that I can "click" with. There are tons of design options out there and I can easily spend multiple days just trying to pick out a single piece of furniture, let alone trying to make it look good and work with an entire room, so Colleen's services are invaluable. I just let her and her team do the hard work of putting together color palettes, layouts and mood boards and I tweak little details to my liking if I want. My entire house now looks instagrammable (can't help but notice how good rooms look in the background when I take pictures of the kids around the house) and I'm enjoying its looks as well as function every single day thanks to Colleen and RedBird!

My family and I recently moved into a new house, which required decorating and purchasing multiple…read morerooms' worth of furniture. We had never worked with an interior designer before, but we knew an expert's assistance would be helpful given the amount of furniture and other decorating assistance we needed. Ali was a great listener and developed a vision for the house that fit both our lifestyle and tastes. She introduced us to pieces and patterns beyond those we would have found on our own. For each room, she provided multiple choices for furniture, patterns, rugs, etc.--at various price points and styles--and made sure that we could mix and match the different pieces while maintaining the overall vision for the room. In addition to her aesthetic talents, Ali was a huge help with logistics--placing orders, securing samples, and staying on top of suppliers and vendors. With the ongoing supply delays due to the pandemic, Ali kept us up to date as shipping and delivery dates changed. Overall, Ali is a lovely person and very easy to work with--highly communicative throughout the process. We will certainly keep her in mind for our future interior decorating needs!

Great work from Ali Horwitz. Look forward to seeing her continued success around DC and Baltimore.read more

We used this company for the sale of our house. It came recommended by our realtor…read more It was one of the worst experiences we've had with any home home we sold. The furniture and decorative pieces they brought over did not reflect the style/feel of our place in the best way. We had to send bunch of pieces back (including air mattress for a $1.5M home). Worse than that, the project manager was not open to feedback, had a very strong attitude towards everything we said. She seemed upset and annoyed (and was making us extremely uncomfortable). She was very hard to work with. There are a lot of great options in DC when it comes to staging. I would recommend trying a different company.

We were disappointed with the service. The move-in team damaged the walls and gouged the 2 doorways…read morebringing the furniture in. Luckily we had just had everything painted so it was obvious that Red House was responsible for the damage--unluckily they did a poor job repairing it and left obvious paint patch spots. Setting the damage aside, the furniture design was tired and sparse and the customer service team didn't seem to care a great deal. I wish I had used a different company.

They offer a variety of services and perform quality work. I appreciate the value for the…read moreservice I requested.

REI House Heroes got back to me immediately, had Delvin out for a consultation, and had him return…read moreto fix the issue within the span of a week. Extremely communicative, did great work, and most importantly, solved my problem. We will be using them again! Thanks, REI House Heroes!