Not the best customer service here. There are much better audiologists with more professionalism…read moreand experience.

I want to thank Dr Best and Olivia so much for the investment of your time and professional…read moreexpertise with this new therapy. I have a good feeling about the success of this therapy. The brain is so resilient. I greatly appreciate all you are doing to make my hearing better.

On August 8th, my father underwent a hearing test at Sonus in Escondido. He returned on August 17th…read moreto get ear molds, and on September 1st, I received a call from them that his hearing aid had been ordered. They asked me to make an appointment, and I scheduled a fitting and pick up for October 5th, taking time off work to drive him there. To my surprise, we found the store closed when we arrived. I called Sonus and Angelica answered. I inquired why I never received a call to reschedule, and she claimed to have left me a voicemail on September 1st, which was only to make the appointment. Angelica suggested we go to the San Diego store to pick it up, and I agreed. However, a few minutes later, she informed me that the hearing aid was not yet available. It has now been over 10 weeks since my father's hearing test and 7 weeks since Angelica said they ordered the hearing aid, yet I have not received any update on the delivery status. This was unprofessional and disrespectful of my father's time.

THIS PLACE IS AWFUL! I dealt with Angelica once again and her behavior is not welcomed in the…read moreworkforce. She is sarcastic, rude, mean and very temperamental. She is always looking to collect a copayment from me when there is not one due. She uses the wrong name on me. My name is not Reilly. She even went as far as to say that my appointment is not today. Manny on the other hand knew I had an appointment, took me early and sent me on my way. I asked to speak with the manager, I have yet to even speak with this individual. I doubt I ever will. Avoid this place if you can. Diedre

Dr. Podleski was not professional at all. Honestly he was one of the biggest pricks I have ever…read moredealt with. The secretary was very nice and helpful however. I will take my business elsewhere and ensure the VA reviews this hack as a provider. To add information. I was scheduled at this location through VES, an independent contractor the VA uses. I was scheduled for an 8:45am appt. I was to the address as per my paperwork from VES. The building number did not match. My paperwork did not have this offices phone number. I google the Dr's name and call, 858-569-6090, there was a voice recording that said their office does not open until 9am and the address was Frost Street. So I called VES and explained my situation, she put me on hold a few minutes, came back and she said talked to the doctors office and their building is hard to find, she said to use the address next door. She stayed on the line while I found the building. She said the secretary was aware of the mix up would be expecting me in a few minutes, which I was there in 2 minutes. I get to the building, take the elevator up, step out and ask the secretary if this was the Audiology place, she said yes. Relieved and happy I found the place, I said I am Ryan, VES just spoke to you. She said yes we can take care of you. Standing right next to me was Dr. Podleski, I recognized him from googling his number and his picture popped up. He asked what time my appointment was, I said 8:45. He immediately said nope, you missed your appointment, we are done with you, you can leave and reschedule, go away and motioned towards the elevator as he turned. I showed him the number I called and asked if it was to his office, he turned and walked away, without responding. Like he was better than this piddly disabled Veteran. Like I said initially, he was a prick. His secretary knew the building was hard to find, I did everything I could by trying to call his office prior to my appointment, when that didn't work, I called VES back. Then this Dr Calls VES and demands they have me take this review down. I explained it was true and accurate and that I would not. VES acknowledged the issues and verified their notes from when I called and what the secretary said. I said I would update it with more info. So Dr. Podleski You might want to edit your response to my review, because I was most certainty in your office and interacted with you directly. Was I late? Yes. Was your attitude called for? No, not at all. And if it was such a big problem, why did the secretary tell VES that i was still ok to come in?

A good friend recommended this place because she was especially happy with the service and her…read morehearing aids. (My husband swears by Costco Hearing Center.) Matt, the audiologist, has tested me twice and the second time he said my hearing was about the same as it had been. He said the decision to get a hearing aid was all mine. In fact, I could stop by and try one for a few weeks to see if I liked it. I thought that was a reasonable approach, instead of pushing some devise on me. And there was no charge each time I had the hearing tests. His wonderful office manager, Jan, called and told me my insurance would only cover 60% because they were out-of-network. Since the hearing aid they recommended began at $4200 I thought I had to look elsewhere. Unfortunately!

This was my third time for hearing aids and my first time at Professional Hearing Associates…read more What a difference! Dr. Yang was smart, personable and picked out the perfect hearing aids for me. I left with them streamed, all of my questions answered and was so impressed and relieved that this time around, everything went so smoothly. I didn't even have to read the manual when I got home! In fact, she recommended against it. I wanted my hearing aids to be very simple to use and I must admit, it's nice having my hearing back! Belinda at the front desk was so cordial upon arriving and was accommodating when making future appointments for me. What a pleasant office! I highly recommend Professional Hearing Associates and I'm thankful I met Dr. Yang.

We met with Mallory at Professional Hearing Associates. We had our hearing tests and agreed we…read moreneeded hearing aids. When they arrived she spent considerable time patiently explaining how they work and the various features. A week later we met again and she answered any questions we had after using them for a week. Mallory was very professional and patient. We highly recommend her and Professional Hearing Associates.

Such a great experience! My mom's hearing aids broke during…read moreher visit with us and we needed repair for her to hear anything! Mark had us in the same day and was able to fix the hearing aid!!! So grateful - such an awesome, kind, and caring business!

My husband's review:…read more Mark was awesome. This was my first time going to an Audiologist and Mark really did a good job of making me feel at ease. I was very nervous and I have never had hearing aids before. I'm 45 years old and this was something scary to me. When Mark fit my hearing aids I almost cried. I could hear so much better. I'm loving now listening to the birds. It's so crazy what I was missing out on. I am forever grateful to him and his wife. Go to this office! You won't regret it.

I purchased my hearing aids in August 2025 from Audio Nova in Lake San Marcos, California. Besides…read morebeing a great product, both Cheryle Baca (hearing care coordinator) & Julie Madeira (hearing care specialist) were courteous, knowledgeable, friendly - going above and beyond!! They taught about the product - not pressuring but gave their honest opinion & suggestions on the ones they would recommend! I am extremely happy with the product & their amazing & caring attitude!! Thank you, Vicki

After buying two sets of hearing aids from this company in the last 10 years with each of them…read morecosting over $5000.00, I called and asked if I could make an appointment to have the last one's I bought be serviced which takes a few minutes to clean, they wanted for me to see their new models. I explained that I was hearing fine with the pair I have they then decided they would charge me $65.00 for the service. The past folks there never did that. I would not recommend utilizing these folks for hearing aids. Service is the most important when it comes to using hearing aids and they failed especially since you can purchase the same hearing aids with a different brand name for about $3000.00 or less.

After 1st visit for hearing aids - over a month ago- I'm still waiting for their call to come back…read morein for receipt of them. I'll update this review when, assuming I do, hear back from them.

I needed parts for my hearing aids (bought out of town). Collette was very helpful. She had the…read moreparts on hand. Fixed my hearing aids quickly and sold me some additional replacement parts at a very reasonable price. I would definitely recommend this business.

AMAZING customer service We were visiting from out of town…read moreand experienced a problem with one our hearing aids. Lisa went way beyond helpful in solving our problem allowing us to enjoy the rest of our vacation. HIGHLY RECOMMEND!!

Lisa at the front desk is Very helpful even if you didn't buy your hearing aid there. They've just…read morebeen bought so are no longer AHS.