I really wanted to like them. Bought a used Prius today. Price was good. It reflected a few dings on the car so was fair. Salesmen were trying hard but the delivery was off just a bit. i don't think it was them I think it was the management that soured me
Go in and chit chatted with the first salesman. Test drove the one i had seen on Craigslist. Everything was good. Salesman said car had been checked out by the mechanic. Great! Can i see the report? Then I won't have to have a mobile service come over and check it. He tried a few things but could not track it down. Or would not release it if you are a cynic. so agree to call the mobile service and check back. They come the next day and everything checks. One small oil leak.
So then we start in. Can you have your mechanic fix the oil leak? No, as is. Can you do a 2nd key for me? It would cost you bupkis. No. This took about an hour and a half. There was one other buyer in the showroom. How busy can the GM be? Apparently pretty busy. I gave the sales woman a half hour heads up and said I got to go at 5:00 pm. Magically as i am walking out the papers are ready. Um, huh. Right. I just say politely that I will be in the next day.
I come in the following day and papers are ready and we sign.
In my view this could have gone a lot better. Give in on either the oil leak or the key. And I'm not even saying gratis. Just discount to half and I don't have to have my mechanic do it. Just say I can't comp a key but can you do half? A chance to build some goodwill. Maybe use your service bay after the sale.
Ultimately got the car for the price we agreed. Just a bit harder than it needed to be. read more