The rug business is full of liars and thieves and this company is no exception. It operates under…read moreat least three different names (rugemporium240 on Ebay, Rug Emporium, Fairfax Rug Gallery, and also, Azad's Oriental Rugs). There are various email addresses and dead website links to wade through if you need to contact anyone, as well. The biggest problem, however, is that the rugs I've purchased have all been fakes. They're not the worst rugs in the world -- they're fine. And if you get lucky on Ebay or are an aggressive negotiator who can deal with the condescension and slimey mansplaining that in-person interactions with Hassan (or whomever you have the misfortune of dealing with) are 100% likely to bring, you can even get a decent price in person, but don't be fooled -- you will not be getting an antique. If this company tells you you're getting a rug from the 1930s-1940s, you're probably going to get a modern rug that has been altered and messed with to look older. It's like distressed denim. This company will literally put fake wear-holes in a rug to try to make it look older. If the rug is said to be made with old vegetable dyes, good luck. A quick test with a damp paper towel will reveal chemical dyes, usually quite fresh, and not all all stable. They'll leach out with even the slightest bit of water and can easily ruin your floors. And if you watch closely, supposedly one-of-a-kind, SUPPOSEDLY antique, supposedly hand-woven "tribal" rugs, all said to be from "estate sales" will come up again and again for sale, often with the same photographs or only minor differences in person (different faux-distressing). They're just so obviously not what they are advertised to be. Based on how many rugs they sell, Fairfax (or is it rugemporium240, Rug Emporium, or Azad's Oriental Rugs? or something else?) probably uses the same factory (and probably child labor, by the way) to produce a lot of rugs which are all "distressed" to look old and sold to dumb Americans, like me). The biggest problem with this place is the staff (or maybe owner?) Hassan. What a blowhard. He's SO obnoxious. He lies about the cost of obtaining the rugs and if you have any questions or concerns he'll either lie or condescend to you or make you feel stupid or like you're wrong to question him. If you have a question he doesn't want to answer, he'll just ignore you. This is much worse if you're a woman. He was a lot more polite to my husband than he was to me, which was amusing since my husband knows nothing about rugs. Ebay sellers report he harasses them by phone if they leave negative reviews, and also, that he cancels auctions if he doesn't like the price they closed at. So sketchy. I don't know why Ebay doesn't ban him. All that said, I don't hate the rugs. It's disappointing that the company lies to sell them to people, but the prices aren't terrible and they cover the floor much like any rug would. These rugs are no worse than what you'd get at IKEA or Target, and the prices are similar. And you'll fool anyone who doesn't know anything about rugs (most people) into thinking you've got something older, so those are positives. The negatives, however, are many. Buyer beware. Like I say, the rug business is a sketchy one, and Fairfax is no exception.

I have bought dozens of rugs from these sellers; The carpets I have purchased, for the most part,…read moreare marvelous and at great prices. The problem with these one-star reviews is that the misguided people are thinking these carpets should compare to those made in the 18th Century for the aristocracy. They complain of moth holes and something like "the wrong size" was sent to them. These are mostly rugs that are tribal and village in origin, and they are oftentimes misshapen and irregular in color, weaving and material. Yes, some of them are very crude...and rustically beautiful. The problem many people have is they are not educated about rugs. They buy rugs and cry when the angles are off, the dimensions irregular and what they see as odd color variations. If you don't know how to buy carpets, maybe you should stick with IKEA.

This is the second time I bought a rug here. Very high quality and great customer service!read more

The owner is exceedingly knowledgeable about rugs of every kind. His shop has the largest selection…read moreof rugs that I have ever seen in my life. We bought a beautiful runner and are enjoying it.

my appt window was from 1-4pm Omar & Johni showed up about 1:30. after examining the carpets they…read moregot right to work and did a fantastic job. my carpets look brand new again! Omar & Johni were both very professional and pleasant to work with.

Update 10/3/25: In my original review I had mentioned that one particular stain was not fully…read moreremoved. Since then Ayoub reached out and offered to take it back for another attempt free of charge. I accepted and it was just returned to me a couple of hours ago. It is completely stain free and looks practically brand new. I appreciate them reaching out, taking the time to try again, and ultimately succeeding in the second pass.

Since moving here in 2007, we have looked for a reliable and trustworthy expert in handwoven rugs…read moreand have finally found just that in Faisal. We have rugs from China, Afghanistan, Pakistan, and Iran, all made with different materials and techniques. Faisal was knowledgeable about all of the differences and was able to provide some valuable information about our rugs. He and his crew washed six rugs and made repairs to two of them. (And on his recommendation, we have stopped using our robot vacuums that caused the damage ). We could not be happier with the final results. Our rugs are bright and smell fresh and clean.

Faisal and his company are knowledgeable experts. Generations of trading, repairing and cleaning…read moreexperience.

We love the new carpet in our guest room and the price was very reasonable…read more A professional local company that we will do business with again!

I had the carpeting in my condo replaced (stairwell, hallway, linen closet, 2 bedrooms and…read moreclosets). The workmen showed up on time at 9 am and completed the job by 4 pm. The installation was flawless! I have looked at every square inch and the job was done perfectly. I am extremely impressed and recommend this company without reservation.

What a great company! The price was perfect.... No crazy add-ons. They pick up and deliver at no…read moreextra cost. And their work was fantastic. My carpets are soft and clean. Two of them had a horrible urine smell and not anymore. But better than that, they really know their carpets. They treat them with care and respect. They did such a great job with my first three that I just sent three more back when they delivered. Lexiclean is my go-to from now on.

Very nice people to deal with, picked up my runners the next day, a little delayed getting them…read moreback but there was that snow storm ;-). The runners look like new especially given that they hadn't been professionally cleaned in the 30+ years I've owned them and for about 10 of those years I was a smoker. So, yeah, I'm happy.

I absolutely love this shop!!!! The owner is so friendly, professional and a honest business man! I…read morebrought a chair from the thrift store to the shop for there upholstery service and was blown away with the final product!!! The cost was affordable and the work was impeccable!

From the owner: We sell and service very fine and exquisite handmade rugs…read more We have Persian, Afghanistan, Pakistan, Chinese, and Indian rugs. We wash, clean, and repair all rugs. Very good quality, traditional and contemporary designs. 100% wool, 100% silk, and a combination of both.

Yes - nice workable remnants as well as area rugs and commercial tile rugs. The owner was upfront…read moreon costs and allowed me to browse.

We ordered area rugs for two large rooms. Wan worked with us to find the right style and came to…read moreour house right then to remeasure the rooms to ensure we had the proper sizes. The area rugs were ready on-time and were delivered when promised. After they arrived, Wan volunteered to come to our house again to help place the rugs and the padding professionally. She was always cheerful, professional, and very knowledgeable. Our area rugs are now in-place and look great. We are planning on ordering rugs for several more rooms of our house from Carpet Palace. I want to thank Wan for her hard work, patience, and going far beyond the normal sales effort. The entire process was smooth and professional.

Khazai Rugs did an amazing job in cleaning my rug. They understand the origins of different rugs…read morefrom around the world and use a cleaning technique which is suitable for the material. I spent a lot of time looking for the right provider and their service did not disappoint. I highly recommend their service.

I gave my rug to Khazai to get a quote for a repair. I said many times if they cannot repair the…read morerug I do not want a cleaning or any other service done to it. I call after a few days and ask for the quote and I am informed that my rug was cleaned and that I was expected to pay for it. I told Kevin many times not to clean my rug if they could not repair the rug for a reasonable cost and that I felt like I shouldn't have to pay but in the end I could not get my rug back without paying for this service that I did not want. The rug was never repaired. If you're curious about the repair quote it fluctuated from $600 to $3000 with each conversation I had with Kevin. Terrible communication and was charged for something I didn't want. Do not trust them with your rug especially if it's an heirloom that you can't afford to lose.

I usually enjoy browsing HomeSense for unique home items, but my recent visits left me…read moredisappointed. When I checked out on my last trip, the young gentleman at the register kept yawning and barely acknowledged me -- it came across as lacking basic manners and customer service. To make matters worse, a picture frame I bought turned out to be damaged in the corner when I unwrapped it at home. When I brought it back to return, the sales associate spoke to me in an accusatory tone and insisted that I had damaged it. I explained that I discovered the damage only after opening the packaging, but she refused to accept the return. Thankfully, I asked to speak with the Manager, who checked my receipt, realized I had purchased it just the day before, and resolved the situation professionally. I appreciated the manager stepping in, but the interaction should never have escalated to that point. Glad it was ultimately corrected, but the sales associate definitely needs better training in communication, customer courtesy, and how to handle returns without blaming customers.

I was in the area today due to my husband going to the medical center and getting his eyes…read moredilated. Thus, it was possible that I may be the one driving home. Anyway...while he was at his appt., I decided to walk around the shopping center (FairLakes Promenade). I had seen Home Sense before but never got around to checking it out. Finally, got to do that today. At first glance, it looked like it was a furniture store. Yes, they have lots of furniture but a deeper look showed there was so much more. There are towels, bedding, kitchen utensils, household cleaning items, rugs and decorative items. My intention was just to look not buy. However, when I saw the food items, I realized that I needed a shopping cart. Things that caught my eye...imported pasta, pasta sauces, spices, sweets and a cleaning formulation for shower doors and mirrors. Truthfully, there were other items that attracted me but I exercised will power. For example, I saw a lovely vase but my sensible side said "we don't need another vase." There was artwork but sensible side said "We have enough of that and only so much wall space". When I went to check out, the cashier was friendly. I found out, when he tried to get me to sign up for a credit card, that they are part of a conglomerate that includes TJ Maxx. No, we don't need another credit card! My haul ended up costing $35 plus change. Once we were home, I showed my husband my haul. He asked what it cost and was pleasantly surprised. Aw, gee! I'm so proud of myself :D So, no regrets for paying Home Sense a visit!