On August 12th I took my comforter in to get dry cleaned, this is a comforter I made so it meant a lot to me. I went to pick it up on Aug 15th and noticed some of the fabric was pink, but I said no you need to have this fixed. So the girl said I wasn't here when you brought it in so ok it will be back in a couple day! then when I went in could not believe it the whole comforter was Barbie pink, so the girl said someone messed up because we don't usually give refunds, so she refunded me 28.19. so I called Tide cleaners and she said they must have wet cleaned it instead of dry cleanin. so Deanna said she had fixed these before so she would give it a try. Si I dropped it off at the Applevalley location, anyway she got the pink out but soaking it in chemicals faded the colors, I had to sign a waver and my charge was 49.99 plus tax so 55.00 total. it this all started with clean and press: 1552 Woodlsne Dr, Woodbhey, Mn. So meanwhile I need to get the same material and make this again. I started emailing customer service, there was a Nichole communicating with me saying that it was Hobby Lobby's fault. She couldn't own up to her employees mistake, so I get a call today she doesn't have time for my emails anymore. that nothing is going to be done to help me that the 28.19 was it.
This is the way you take care of your customers? Now I have had to get this material again and cut out the squares and will have to sew this over the time it takes to make a comforter. I guess someone who doesn't sew will not understand what goes into a project like this.
So i will never use your dry cleaners again and will continue to tell my story. read more