They advertise "deep clean" and "Elderly Cleaning Service." I have a small 1 bdrm apt. perhaps 535 sq. ft. Told them I am on CPP so senior, they showed up without masks in flu season. The specs on one's smart phone read "old lady." I had to supply expensive masks for them to wear.
I specifically asked for under the fridge and stove because I've had a mouse infestation. Only under the fridge was done. The stove warming drawer was not pulled out and there are still mega amounts of mouse turds and Boric Acid I laid down.
Kitchen island still has mouse turds on it. No cupboard faces washed.
Doors (4) I asked to be cleaned were not done, they had refused to wash the walls so I asked for the doors to be done.
They only used a fluffy dusting wand on bookcases I specified to be "deep cleaned"; not done.
Asked for all mouse bait boxes to be trashed; not done.
Pantry (3'x21.5") 7 tiered shelf, not done. Still mouse urine and the bait box inside. They only rearranged the few items and did not wash down the shelves.
They didn't even vacuum bedroom. 12'x16'.
Dirt and mouse turds on bathroom floor. Bathtub ring left. Sink faucets still have my bangs hair on them. Dirt and dust still under rolling 5 drawer plastic cabinet, which was not dusted nor washed down.
Living room lamp bases not washed OR DUSTED even. None of 5 glass covered pictures were cleaned, a/c unit not wiped nor air purifier. Left dust on most objects in living rm. There is much more but whatever you do, don't call them. They showed up late, and one just complained and complained in Spanish. They didn't know I was married to a Spanish man and understood.
There is so much more that was not done, and what was done was left streaky, greasy, and messy.
On Nov 7th I email the company with a very detailed list of what was not done in each room. I gave them the option of giving me a refund ($180.00 for 2 hours!!!) or sending a new crew or I would flag their CL ads and write this review. They did not respond so I called them and talked to the owner/operator James and or Brandon. He was dismissive and in an irritated voice asked what had not been done. I gave him a very brief overview and told him that the email was very detailed and he should look at it. He declined. So I am following through on my agreement to do this review.
Also their ad "guarantees" a deep clean including the oven etc. Neither my oven nor my small counter top oven style deep fryer were cleaned.
Unbelievably bad service ~ with attitude and no follow through on a customer complaint who paid in cash. read more
