Very Unprofessional
I replied to Crystals add on facebook for 'SPECIAL 4hrs cleaning for $100 for July/Aug'. I have 2 kids, 3 dogs, a very small house and my regular cleaner is on vacation, so I asked for an apt in July and two in August. I checked her references and we confirmed the dates.
She then tried to tell me the price would only be $100 for the first apt, and $140 for the second two. I referred her back to her add and she decided she would 'honor it.'
A few days later sent a message asking to change the date, and another saying never mind.
The day before the 1st apt she sent a confirmation, but changed the time to half an hour earlier without asking.
One of her cleaners came and did an ok job. Missed my kids room entirely and didn't do nearly as thorough job as my regular cleaner does even when I don't tidy first, but it was her first time here so that's ok.
Before the second apt she asked to change the date again, and switch to 2 cleaners for 2 hours. I agreed.
The day before the 2nd apt she sent me a confirmation again, that it would be 3 cleaners for 1hr 20 minutes, her and two others. I wasn't keen but I said ok.
She send me a message morning of saying it would just be 2 girls, 2 hours.
I came home a couple minutes before 11 to show them out and they were gone, door unlocked. Left me a message at 10:49 saying they 'got everything and left the door unlocked'.
They most certainly did not 'get everything.' I had tidied the entire house up 90% before they arrived so that they could clean, and there were still things like a dirty diaper, dirty kids clothes and general minor dishevelment as I'd left it, meaning things weren't even moved to dust/clean under them. The house was still filthy and smelled like cigarette smoke. She said they don't smoke and saw a man smoking outside near my house but the house has never smelled of smoke before. However the smell got in, it was gross and not a 'clean smell' when I opened the door.
I sent her my complaints and all she did was tell me there wasn't time for all the things I listed off that were completely missed. She told me there was too much CLUTTER to clean. She told me she washed places she clearly didn't. When I asked why she didn't even do the dishes or wipe the kitchen counter, she sent me a link to why hand washing dishes doesn't clean them because the kitchen sink is dirtier than a toilet. I have a dishwasher. She left some of the dishes soaking in the sink, which was still gross with breakfast food on it.
The tiny 1.5 bathrooms were clean, except the main bathroom floor, it still had some bath crayon bits my son had dropped the day before on it.
I'm writing this review because I feel like I was ripped off and want to save others from feeling the same. I clean my house in between the two week cleanings so it wasn't even very dirty. read more