Not too big into writing negative stuff but I feel like people should know to keep an eye out for…read morethis company. Housing in the area is slim so when I found a house I loved and got approved for, I was super excited. I'll leave out the run around of going back and forth from their office, seeing houses multiple times because they have no clue if there was ac or just basic knowledge of their rentals... because that's not even the worst part. I called the company the day after viewing and let them know I was going to come that day and drop off the security deposit. The assistant I spoke with said perfect, everything was in order. I inquired about the lease length because it's not listed anywhere and nobody ever bothered to tell me. They say 1 year, I said that's fine but could you ask if they'd be open to a shorter lease? She said she would ask, but it would be unlikely. I said that's okay, it doesn't hurt to ask right? I made it very clear we'd be alright with a 1-year lease. Less than an hour later after I informed my current landlord we found a spot and withdrew the security deposit, the assistant calls me and says that my application has been changed to denied because the homeowner is looking for a longer lease. Wait what? I said we can do a year lease. They said they'd call me back no matter what to let me know the definite status after talking to the homeowner but it's out of their hands. I even offered to talk to the homeowner myself. What kind of disconnected conversation did this agency have with the homeowner to give them the idea I NEEDED a shorter lease that would cause them to pull their approval? Move forward to the next day, and the house is back up on their site with a new "longer lease available" on the listing. The best part? I never received that call back. What an absolutely horrible company. If you do decide to deal with them, please keep things well documented or record your phone conversations. I'm still so upset and dumbfounded as to how such a huge miscommunication could've happened regarding something as important as housing.

This company was purchased by Chase International so technically Lynne Cauley Property Management…read moreno longer exists. However, the same manager from before is still running the Gardnerville office of Chase International, a regional PM firm popping up in many cities. I am a property owner, and terminated the contract as they did not meet my expectations in how I wanted my property managed. There are other choices in Gardnerville.

Very thorough and reliable. They ensure that your property is taken care of very well.read more

I came across Brick and Mortar while searching for a property management company in the Carson City…read morearea. Shortly after speaking with Colleen, I received a call from Anne explaining and initiating the process. Anne has handled everything from drawing the paperwork, scheduling the inspection, finding the tenants, and keeping me updated which gives me peace of mind. I highly recommend Anne!

Worst ever! Slum Rental Company ever . Stay Away Never fix anything no heat for 3 mos with…read morechildren had to take to court with all work orders never fixed won in court . Then there pissed cause they said we know everybody here you won't win we did and then they serve a No Cause Eviction and raised rent lived there 4 yrs and thank god where out but Now it's going to higher court cause it's a conflict of interest as they made new rulings and it's illegal Absolutely conflict of interest! Such loser. Beverly Realty just rented to a friend of mine and of course she took rent big deposit said it would be a couple days for her to move in all would be done Not ! Her apartment was thrashed dirty and she had to do herself I said before I knew it was that fat POs I would have said don't . But I's the same takes money can't see place and she rips you off ..

This is the worst place of business around. They think it is a good ole boy system is how they get…read moreaway with everything. Customer service is awful, they are so rude. They aren't with BBB. They send out no cause eviction notice for reason. They say they are running a credit check but don't and just pocket the money. This is just wrong.

Very high on their rental prices! Shop around! They will also keep your deposit! BEWARE!read more

If I could give this place 0 stars I would... I'll start…read moreoff by saying they were being super nice about me and my boyfriend moving in.. super helpful and seemed like a decent place. We moved in and we're promised certain things would be fixed in our apartment. WRONG! Worst property management place ever. Abigail is rude and has a disgusting attitude.. for what reason but she makes this place unwelcoming. The property "manager" of the office named David is never there and never returns calls or messages. Our glass shower doors were broken, we had no light in our kitchen, bugs, blinds were broken, writing on the walls, I found a pair of underwear with feces on it behind our washer and dryer in our apartment, broken water heater for 5-6 days. I spent vigorous hours cleaning up our apartment from the writing on the walls to the horrible smell in our place. I called and because they dropped something off at our place for us to sign and explained how I put in a maintenance request in weeks ago and they haven't done a thing. The girl Melissa was a rude and fought with me the entire time about how I was mad. They finally sent someone out to fix our stuff and the glass shower doors were extremely dangerous and the guy they sent out was extremely shocked that they weren't fixed before we moved in and how much of a hazard it was using the doors. The sent out someone for our lights that were finally fixed. When they promised they would spray for bugs they sent out their property manager who came into my house while I was asleep without knocking or ringing the door bell. I woke up to him in my house doing his thing, creepy! I was extremely disturbed after this. Then our water heater broke and they didn't accommodate us and left us with no hot water for 5-6 days. I'm pretty sure that's illegal.. This place is total trash and David isn't there half the time. Thank god our property got bought out because if I owned a property and let these fools run it they'd just run it to the ground. This is a terrible rental company.. I've had to go as far as calling their corporate office and their manager of their office in Reno to get them to do something about our water heater. Save yourself time, stress & headaches from renting from this 0 star rental company. The most disgustingly rude and unprofessional rental company in the entire valley!

If you want to deal with realtors who are professional, honest, considerate and great at what they…read moredo, M. Scott Properties is who you want to hire. I mostly dealt with Skye, as I was the one still living in the home. While my aunt and uncle dealt with Marlene. Skye goes above and beyond for her clients. Being disabled with chronic pain I was very concerned in the beginning. But Skye was always considerate of my situation. She made sure she gave me ample notice of showings. She was quick to answer any questions or concerns I had. I don't think I ever waited more than 5 minutes for a response. My aunt and uncle has nothing but good to say about Marlene. She kept them up to date on everything. And always was quick to answer questions or concerns. Mostly everyone in my complex went through M. Scott Properties to either sell or buy their homes and everyone raves about them. All around they were just amazing. I wouldn't hesitate to recommend them.

M. Scott Properties team gives great customer service and care for their clients. Specifically,…read moreMonika has listened to my family's needs and helped us facilitate the rental process to be at ease with a move to Minden NV, from being a home owner for the last 20 years to now becoming a renter for the next year or so as we learn more about about the region. From Mimi answering our general questions and concerns to Monika giving us information about the rental properties with fast responses. We look forward to working with M. Scott Properties when we are ready to buy our forever home when that time comes.

ManageHome has been an absolute game-changer for managing my Truckee property. Meghan and her team…read moreare incredibly professional, responsive, and knowledgeable about local STR regulations and permitting. Their 24/7 availability, attention to detail, and seamless coordination of everything from guest communications to home maintenance give me total peace of mind. I truly feel like my home is in the best hands--highly recommend to any second-home or short-term rental owner in the area!

I will leave 6 star if there is such option. Meghan and her team did wonderful job managing my 2nd…read morehome in North Tahoe. Responsive, very competitive price, and fast action for any urgency. I cannot say enough. Best of best and I strongly recommend them to anyone who needs a local property manger to take care of your house and guests.

Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.