I filled out an online form, and they sent me an estimate ($85 for 4 hours of general cleaning) and…read morethen in the mail, I got a coupon for $10 off, so I called them. They answered right away, were VERY polite and scheduled someone to come in two days time. I had to provide my own supplies, which was not a problem. (otherwise it was $80 more!)
Sandra showed up 5 min early, and was polite, if a bit surly. I left, and came back later in the afternoon. From the results, I've got to say I'm not dissatisfied, but certainly not impressed. Overall, it was what I could have done in 4 hours, and I was hoping for a bit more from a professional. The floors and stove looked great, but I did leave out clean sheets, which were not changed, but the bed was made. The shower was wiped, but still grimey, and my tub looked a bit worse than when I left it. Also - there were huge dust bunnies under the bed! Still! The windowsills were not cleaned, and I guess a bunch of little things I thought would be done, weren't.
My apartment is tiny, a studio, but maybe I should have ordered something more thorough than a General Cleaning. I dunno. They also called me and left a message saying that I need for next time: a string mop (sponge is no good), rags (they improvised with some hand towels), paper towels (I guess she didn't find the dispenser), and bleach (which was under the cabinet).
So, I wouldn't really recommend, but they weren't bad. My house DOES smell nice now. If there is a next time, I'll try someone else, though.