Okay, so just going through my Yelp and realized I found Sasha's Cleaning on Yelp in 2019. I sent…read moreher a message and she responded immediately. Fast forward to 2023 and I am beyond pleased with Irina. She is very good at cleaning my home. She is an absolutely lovely woman and she is extremely trustworthy. My shower has never been so clean. Honestly, my entire home has never been so clean. I love having my home deep cleaned every other week. I would highly recommend.

I contacted irina by yelp, text and phone call. I received a reply in August via text that Irina…read morewould get back to me the first week of September. I've tried reaching out to her again the first week of September to no avail. I'm unsure how others on Yelp were able to get through to her. I was really looking forward to meeting her and have her help me at the house.

The deep cleaning plan was not executed as discussed. The job was half complete. The workers were…read morehours late. I spent hours preparing because in the agreement it specifies they do not move furniture, etc. and I expected a high standard clean based on their expectations outlined, which I followed. I learned that the expectations outlined are a way to make excuses for incomplete work. And I was told someone would be out to finish the job, no one called or showed. I strongly suggest taking your business elsewhere.

I needed a boost after years of caregiving and having someone clean my kitchen, family room and…read morebathrooms was just the thing. Great communication, lovely, caring staff. I felt like a queen!

I am so impressed with this Company!!!! Justin came and did a fabulous job on 2 1/2 bath and…read moreKitchen. Very nice person and takes pride in his work. The owner is a great business man and I wish you the best. The manager Sam, handled business professionally. I want to thank you all for a great experience!!!!!!

Michelle does an outstanding job. She was incredibly detailed, highly efficient, and leaves every…read moreroom spotless. It is so rare to find someone who is thorough and treats your home with such respect and care. Her communication was great, she was on time, and her standards are second to none. I cannot recommend Michelle highly enough!

Stephie and her team of cleaning magicians came to my house for a move out cleaning and did a…read morefantastic job! My agent, the buyers agent, and the buyers themselves were very pleased with how clean the house was and the buyers were happy with the move-in condition of their new home. Stephie was a fantastic communicator via Yelp. She was also extremely flexible with us on scheduling as we were trying to maneuver the cleaning in between a short window for move-out and move-in. I would highly recommend this team if you are in the market for cleaning services - especially if you need a deep clean or move out services.

The result of the cleaing was noticeable right away. The apartent felt cleaner and more organized…read more The team did a good job, but it took a bit more time than expected.

She's good when she shows up. Different helper every time. I don't care for that. Always late…read more Twice didn't show at all. This last time disappeared and never returned a call to see if she was okay. It's not me, I had the same housekeeper for 10 years.

Marissa and her team were polite and professional. They did quality work in a timely manner. Would…read morerecommend

I've had monthly services by Maid Aide for at least 5 years now, and I continue to be a fan. They…read moreare accommodating about scheduling when I have been in and out of the hospital at various times. I appreciate that they send staff who aim to please, too. They clean so well that I can maintain my home between their visits despite being elderly and less than fully mobile.

Things were good for awhile with 2 super cleaners-Samantha & (Savannah or Denise or Jena or Dana)…read more Not a steady same group. Then Samantha was put with a new untrained person (I'll call her UP). Their website claims "All Employees are Trained, Screened and Bonded". No, they are not trained. UP vacuumed but DID NOT MOVE ANYTHING OR DO UNDER FURNITURE. UP dusted but DID NOT MOVE ANYTHING. We called the office and complained to Trianphy (called Tree). Nothing was done to correct our home. Two weeks later the crew returned. When we asked if they were told of our complaint, they said they were not told. Again, UP cleaned in the same matter. After they left, we called and cancelled our service. Samantha is the only reason for the 3 stars.

A few out of town guests were staying over my house for a while so I had a deep cleaning done on my…read morehome to prepare for their arrival. I gotta say that the ladies did a wonderful job, especially in the bathrooms and kitchen! The first thing my husband said when he came home from work was "WOW!" They were very friendly and knew exactly what to clean when they walked in. I just sat back and relaxed for once! I'll definitely be back for sure because THIS IS THE LIFE. I don't wanna clean another dang toilet ever again. THANK YOU Smiles Are Maid!!

Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Jason and the cleaning staff are top-notch. Very flexible with our needs and the communication is…read moregreat. Would recommend this folks to anyone who needs a cleaning service in the metro-Detroit area.

At our age, my husband and I cannot do things like climb on ladders to clean bookshelves, or do a…read morelot of bending to clean floor moldings. I reached out for a good cleaning before the holidays. They did all I asked, including cleaning the inside of the oven. Professional, thorough, and friendly.