Lady and The Gent Carpet Cleaning is excellent. I had a small carpet cleaning job, however they…read moretreated me as if I were their largest customer. The machinery was new and my carpet and upholstery looked new again. They sent a text to remind me of the service date and time, showed up on time, and were ready to work. Their prices are so reasonable too. I will ask them to return soon to clean the boat carpet and upholstery. You can trust Lady and the Gent with your cleaning needs too - so give them a call or text 509-339-5386.

From the owner: If you are looking for a cleaning company you can trust, we have you covered!read more

Zero stars. Unresponsive. Charged my card three times without permission. Now I'm in a claims…read moredispute. That's the last time I ever get myself housekeeping as a birthday present.

Used them once in 2019 to prepare my house for sale, and it was fine then ... but now, three years…read morelater, I find charges totaling $260 on a different bank account. That's not very good accounting practice, I'd say. My bank has taken this over, and all is well that ends well for me (thanks to my bank), but I am seeing lots of similar complaints on the internet and elsewhere. Be warned if you ever used this company before, and check all your bank accounts. The one they charged me fraudulently on this time didn't even exist when I hired them the one time in 2019. That's VERY strange.

Creative Cleaning sent two cleaners to my residence. They worked quickly and accomplished…read moreeverything on my list! I would recommend them highly to anyone needing a good thorough cleaning of their residence.

I just had Pennie over to clean, and she did an amazing job. Totally would recommend, and will have…read moreher again.

Pros: Responds quickly…read more free quotes Sheila is clearly quite passionate about what she does, and the areas that were cleaned by her were truly impressive Cons: Landlord unsatisfied with the condition of the apartment after cleaning Areas skipped that were hugely important (The refrigerator!), on a job that they quoted as 2-4 hours (They only took 1 hour 45 minutes, I wonder why!) Charges $20 per additional person, even if that person is under the age of 18 (One of their 'crew' was their VERY young child, 2 others seemed to be teenagers, I was not thrilled to be charged for that, nor did I prepare my 26 year old male apartment to have children in it) And the biggest con: I sent the feedback my landlord had given me to them - only by quoting my landlord. The response I got was ridiculous. I almost wonder if their customer service is one of their young children, because the few coherent thoughts were based on absolute lies. "Things were still not out of the way we do have pictures of proof but a 2 bedroom unit she did say takes time u asked for 2hrs so thats what we did clean as much as we could to our best of ability". My quote was 2-4 hours, they took 1.75 hours, and I was charged for 2. I never specified that it needed to happen in 2, they imposed that all on their own, just to not complete their job. I even asked, specifically, what I need to do to prepare the apartment for them to do their job fully, and after following their instruction to the letter, they attempt to gaslight me, saying that I didn't prepare the apartment and ordered the wrong cleaning (If you have a soda in the fridge or boxes in a room, don't call it a move out cleaning or else they'll skip it! They'll steal your money.) Once they have your money, they couldn't care less if they did the job to the full extent. They aren't open to hearing feedback, and they exploit their children to profit more. Hire a real professional, or do what I should have done and have your landlord clean it or use who they recommend. I could have gotten my place cleaned twice over, for the same price, without having to deal with the headache that has been my last few days. No effort was taken by the 'business' to follow up with feedback, no accountability, and no transparency of their use of children for labor.

I needed help! I have two big dogs that shed, I live next to an open field that causes dust like…read morecrazy and after an accident, I had limited movement and found it really hard to clean like I use to. Sheila provided an up front free quote for the initial deep clean. It did take a while (a lot of work was needed), but it was well worth the initial expense. The deep clean was AMAZING. Bathrooms are spotless (even the hard water build up, gone!) Window and door jams, light fixtures, ceiling lights even, all cleaned. It is so much easier to relax and enjoy my clean home. I have Sheila scheduled to clean a few times a month, always on time, works fast and efficiently and never cuts corners. Sheila talks about having a passion for her work and it shows! I am so glad to have found her and am very happy with her services.

Do not hire this business (Hammel's OCD Cleaning in Pullman WA (owned by Tanya Hammel) since she…read moreturned off the page). As a property owner, I would choose any business besides this business (even hire a college student). I saw first hand how horrid of a job she did in the cleaning and her response as a business. She sent her friends to write random stuff on a public review so it would try to counteract the negative review. And now it's clear from multiple sources that it's a shady business. You deserve anyone besides this business! If you want cleaner recommendations, pm me and I have a couple amazing individuals and business with a high level of professionalism and integrity. DO NOT HIRE THIS BUSINESS!

LATEST UPDATE: The owner has now refunded me from her personal account. She states she will sue me…read morefor defamation if I don't remove this review. UPDATE: Three weeks ago after posing this review, the owner said she would refund my money if I removed my negative review. She still has not refunded me and she has now blocked me from posting on her business page. DO NOT WASTE YOUR MONEY WITH THIS "BUSINESS"!! I had a nightmare experience with them. What's worse is when I complained and asked to not have to pay for inadequate work, the owner threatened me by charging more money if I didn't pay up. IT'S CLEAR THAT THIS "BUSINESS HAS NO CLUE HOW TO RUN AN ACTUAL BUSINESS!!! I arranged to have someone come out to help me with cleaning my duplex for move out. She charged me for six hours of cleaning and did hardly anything from the requested detailed list of what to clean. I'm so grateful that I decided to check the place before I turned in my keys to my landlord because literally nothing was completed from the list. Did she clean the shower? Sure, but left cleanser all over the entire shower and did not clean the hard water build up as requested. I asked for the 8 light fixtures to be cleaned and only one was done. I'VE NEVER RECEIVED SUCH HORRIBLE SERVICE IN MY LIFE!! I could have paid a college kid to come clean it for half the price and it would have been done better. I contacted the owner to let her know nothing had been done. She apologized and said that she would send someone out to fix the problem and would fire the employee. When someone hadn't shown up on the day promised, I again reached out and she explained that they only had 1-2 hours available to complete the work and not the SIX necessary. The owner came out and said things had been cleaned but after I started showing her what hadn't been done and how terrible the work was, she too questioned whether her employee had actually done anything or just sat around the whole time. The owner asked what I wanted done and I showed her the original list. She refused and said that wasn't possible for her to do what was asked. I then had to tell her step-by-step what needed to be cleaned as if she didn't know how to look at the list and make sure all the things were done. When I asked her to clean the doors, doorjambs and baseboards, she said, "I'll just clean the outsides of the door because that's all people see anyway." It's hardly what's advertised as "OCD clean." The owner made me feel pressured into saying she could leave without finishing the work and then demanded that I pay for the six hours her employee was there DOING NOTHING! The owner further refused to clean the walls, blinds, baseboards, etc. ensuring that my property manager (PM) would not care about those things. Sure enough, when my PM came out to check for cleaning, I had to spend an additional FIVE HOURS cleaning the things the owner and her staff didn't do despite them being paid for it. IT WAS LITERALLY A WASTE OF MONEY TO HIRE THIS "BUSINESS"!!