Hired this company over a year ago to pick up my 91-year-old grandmother's trash. They were supposed to be on auto payment, but apparently never set it up. I have to call on a regular basis to remind them to pick her trash up never once did they mention there was a billing problem so we could take care of it. When I called this time, I'm told that the credit card I have on file is expired and that we were never set up on auto draft and they had actually canceled her service. They have the correct billing address. We never received a bill letting us know we were not on auto draft and back billed us for service that we weren't receiving is in poor taste. When I tried to inquire why this was the case, and make sense of the situation so I could correct it She was very rude and ended up hanging up on me. She wouldn't let me get a word in edgewise, very defensive, and explain why it was everybody's fault but theirs. If you have the option to use any other service I highly recommend you do so. read more