Broken equipment, some bays do not work. Foam brushes don't work in some of the bays. Old and not…read moremaintained. Avoid.

I usually come to the car wash, when I need a quick rinse with no issues. Today, however, is a…read moredifferent story. I normally have coins in my truck in order to complete my car wash. This day, I had to get cash from the atm, and then change for the $20 bill prior to my arrival. Having done that, I was chatting with a friend on the phone, and I did something stupid, I went to the first machine that collects cash, and what I thought was the change dish for the quarters I would receive in the front. It turns out, since I was on the phone, I didn't see the buttons for the wash (this was the island in the driveway for the touch free lane). As I have a truck, I never thought about using a touch free lane (they don't clean as much as a gentle wash). Anyhow, I had already put my $5 bill in, and it showed $5 credit. Alas, I see the red REFUND button! Nope. It doesn't work....... So, I after a phone call (number actually found on a real change machine on the main building wall), I explain on the answering machine (no live person during Monday business hours) and I wait about 5 minutes and decide to add to that total to get to the price point of options for this touch free. As it turns out, after another insertion of $5, it spills $3 in quarters out! Ok...... then I see where it previously said $5 credit scrolling across the display, now it says OUT OF SERVICE! You've got to be kidding me. I go to call again to the number on the other machine, and now now answer but a message that says "we can't take your call right now, call back later" So I'm out $7 and no way to contact the company. It's another year later, and they have not refunded me, nor can I get ahold of anyone. This is probably a lost cause. "Don't go there!" Is my advice. I hope they fix it all, but my hopes are not up. Since I live in FL and only visit Ohio in the summer, and maybe not this summer. It'll not be a stop for me anytime soon. Beware!

Would've gave them 5 stars but they NEVER clean off dash boards lol Very clean including…read morebathrooms!!! I bought the supreme wash for 45 a month!!! With this snow it's nice to know I can go there anytime any day of the week!!! Mon- Sat 830-5 and Sun 11-3 I truly appreciate all their hard work and dedication the staff is amazing!!! There's this older little lady she runs circles around everybody from what I see lol

Very professional. Car is vacuumed, mats washed and inside windows clean, depending on which wash…read moreyou request. Local owner.

Very polite and respectful. Quick services, prepared food was fast and delicious. The station was…read moreextremely clean. Coffee was fresh at 6:30 pm.

employees were really nice, emily was super helpful! thank you for helping me find thatread more

Awesome workers and great wash. I go to this car wash everytime I need a car wash. The workers…read moreare kind and very helpful. They come out and are quick to help. It is a clean place.

First time visiting, and was super impressed with the friendliness of the employees, the no…read morePressure to buy a package, and the soft brush cleaning options since jets alone don't get everything! I'll be back!!

While traveling from Florida through Ohio, I visited this carwash on Friday, June 20, 2025. After…read moreleaving, I immediately noticed that my dashboard had been badly scratched. I returned right away and showed the damage to the manager, who attempted to fix it on the spot -- unfortunately, without success. She did take appropriate steps, including photographing the damage and completing a standard company incident report for the General Manager to review. The General Manager later contacted me and stated that they use only the safest products, materials and clean towels, and that the company would not take responsibility for the damage. When I suggested that the damage might have been caused by an employee wearing a watch or bracelet, he firmly stated that his staff does not wear any wristwear. Fortunately, my vehicle has a window mounted camera. Upon reviewing the footage, I found clear video evidence of employees wearing watches and an employee wearing a bracelet while cleaning my dash. The attached photos are screenshots taken directly from that footage. I have provided this evidence to the company and followed up with multiple emails describing the damage, but they have continued to deny responsibility. The damage is permanent and will require a full dashboard replacement estimated at $3,400. I will provide updates as this issue progresses.

I have enjoyed my year service at waterway. I went and got the highest package for a year that…read moreincluded inside and out. But as that seems to only be at one location I would not recommend that package unless you are really sure you are going to use it. There are sometimes really long waits and you lose a good part of your day getting it done. I often went to other locations for the ceramic and took care of the inside myself, which takes much less time. With all I help run time and money are important. The staff are very nice at the other locations but I wish all had a place to vacuum out your car. Not all do. So the staff are amazing in customer service, but if you get an unlimited package I would only go as high as Ceramic. Unless you just happen to live in Pepper Pike. It will save you money on a good wash. Good service. You will appreciate it in the winter months.

Employees are absolutely horrible.!!!Sprays half the car off but not the other half.the back of the…read morecar is always dirty.Did I mention the employees being lazy.You can't do customer service with your phone in your hand and head phones on.

I have been a loyal customer in the past. I recently purchased the $14.95 car wash package. Once…read moreI decided to cancel, I realized the form they gave me did not have instructions on how to cancel. I have called their number SEVERAL times only to hear the same message every time telling their customers to leave a message and they will be sure to call them right back. I have not heard back and I see they took ANOTHER payment out of my account again today. I am now an unhappy FORMER customer! Planning to call BBB!!

Side mirror was damaged. Their claims process is non-existent. Phone calls and visits so far have…read moreresulted in absolutely no reply. For the past 3 weeks I have been told someone would reply within "24-48 hours". It's remarkable to me that a business can cause damage and then completely ignore you.

My truck was seriously damaged in this car wash and they denied my claim without a reasonable…read moreexplanation.