Always busy when I come. Its different how you drive thru…read morefor the wash, exit and re-enter for the dryers.

I visited for the first time in early July 2023…read more I choose the hot wax car wash option which is $18. I was originally going to give this car wash a 3/5 star Yelp rating but I bumped it up to 3.5/5 because some workers cleaned the inside of my car for me. I gave a cash tip to those workers. I would rate the outside car wash (hot wax) as a fair experience because the machine cleans the outside of a car but not exceptionally. My car did look shiny after the car wash. The exterior of my car was still left with smudges and dried bird poop was left on my car. I was hoping the hard stains including the bird poop would be taken off but the car wash machines are not strong enough. A friend mentioned that I will need to go to a car detailing place to really have all the hard stains scrubbed and removed off of my car. After going through the automatic car wash, I was able to vacuum and wipe down the inside of my car myself. On the day I visited, there were extra workers who were available to help me wipe down the inside of my car which was nice service. Overall, if you have hard stains on your car, I wouldn't recommend Waterway Express or any machine car wash. However, customer service here in my personal experience is a 5/5 but the actual car wash, at least just the hot wax option, is a 3/5. I most likely will come back but for a basic car wash. **** - 90/150 total reviews in 2023 - 641 total overall Yelp reviews - Reviewed on 2 December 2023

It's a car wash that I love. The wash was fine and my car looks like it came out of the showroom…read more (And it's two years old). Great everything and the value and service are above reproach.

One of the better cash washes I've been too and the workers are constantly emptying the garbage and…read moremakes sure the towels are clean. Also there vacuumes work better than any other one I've been too.

Love their vacuums there their employees were so polite. I just had a great time washing my car.read more

My car came out clean! Much better than a laser wash. Much better than gas station washes or even…read morecertain car dealership washes I've tried (Metro Lexus). There was a long, long line when I went, but with three self-payment terminals the line consistently moved. The terminals were super easy to use and take credit card. There was a staff person to direct you into the wash which I think is important and is one reason I never use unattended gas station car washes - I don't trust myself to not mess up my tire when lining up with the track that pulls your car through. So that was a plus and the staff person sprayed down the rear of the car with a power washer hose. There are a lot of add ons on the car wash offers when you buy a single wash. For example, I chose the 2nd level wash ($13) because compared to the lowest level wash ($10) the 2nd level included bottom cleaning. However as I was checking out I was prompted to pay an additional $2 for a higher pressure bottom cleaning. Usually, I'm all for upsells, but in this case I think it undermines the wash. I would much rather just pay $15 than $13 plus $2. When would I ever want half as good a job done on my car? I love the idea of a membership, and the prices of those here are fair in my opinion. The only thing that kept me from giving a 4 and from signing up for a membership was that the blow dryers as usual did not do a 100% perfect job. If there was just a staff person to dry that would be perfect and I'd sign up for a membership for sure. In the summer, not a huge issue to pull off to the side and do it yourself, but in the winter...

The lines appear long but the move very quickly. They have two lines that go in at the same time…read more They not only have vacuums outside, but inside also. The cars gets very clean. I love how they are located right off the freeway.

Amazing job! My car looked like new! Service was exceptional. I referred my mom and she loved the…read morework they did as well on her car

Wow, my car came out squeaky clean! Great prices! Even the lowest package came with the underbody…read morecleaning, which is hard to find. We need that after a long winter in NE Ohio. Noticed they had free vacuum, which is also hard to find. Normally, you have to pay by quarter for a couple of minutes. Can't wait to come back!

It would be nice if they explained what was included in each package . Would like to know which one…read moreincluded under carriage wash

I used them a few times the 2nd to last time I went. I went with a really dirty car and after the…read morefirst wash it was not clean so they gave me another wash for free but still was dirty. this time, my car had a little bird poop in the windshield and salt. Paod for the most expensive wash. My car came out looking worse than when it went in, and it still had the poop on it. Plus I noticed that both my side view mirrors paint damaged... Will not be back...

don't come here, your car will get damaged. the car wash ripped the fin covering the antenna off of…read moremy vehicle. something that would be extremely hard to come off if it wasent for there faulty machines. they refuse to pay for damages. I repeat DO NOT come to use this car wash if you want to keep your car damage free.

Today was my first time at this car wash. I had a monthly wash program at another car wash in…read moreNorth Olmsted; as I had worked on that side of town for many years. My office is now in Independence, and this is also close to where I live. Kudos to Cornel and his professionalism and he also had the manager Brian come and speak to me and he gave me an OUTSTANDING deal! I did try another car wash last week on the other side of the plaza, but did NOT get the service I had anticipated and the attendant was BEGGING me to give her a high customer service rating for just a single car wash. Plus that place was waaay to busy - I don't have time to wait forever in a long line. I like Wheely because I was greeted with a smile and ALL my endless questions were answered. This is what sealed the deal - OUTSTANDING CUSTOMER SERVICE! I am thrilled with the customer service and the result of the car wash - I am extremely picky and let me tell you - if I LOVE THIS PLACE - SO WILL YOU! Thanks, Brian and Cornel - you guys are WHEELY AWESOME!

totally horrible my truck got stuck inside half way through. reset the rollers to finish getting…read morein through the rest of the way. after pulling around building to finish drying my truck i find my whole tailgate is all scratched up. employee acknowledged he knew exactly what happened. said its happened before. now the manager refuses to accept blame and says the car wash didnt do the damage. what a piece of shit. brand new truck $58,000. now have $3000 damage. they refuse to pay or put in a claim.

Highly recommend getting the monthly limited package, as it equals out after going 2-3 times. I…read morecame on a Friday afternoon and the line was out the door long. I didn't realize how popular this spot is!! There's not a lot of laser washes in the area, and I love that this laser wash is open 24 hours a day!

Great car wash for a really good price. We have a custom built jeep gladiator so it's hard to find…read morewashes we can use. The self serve here has everything and takes credit card.

Came here randomly and it was quite busy for a 1pm Monday. One positive is that they have people…read morethere to wipe your windshields as you're coming out of the wash which is pretty cool. A basic wash only for $11 and there's also free self vacuuming. They also offer premium services where they do a full clean inside and outside of your car for a reasonable price. Would come here again if I'm in the area again!

I got the complete in and out they did a very thorough clean . Definitely recommend !!read more