I received a bid for tree removal (they were by far the cheapest bid and I should have smelled a rat). They said there truck was in the shop and it would be a couple of weeks before they could remove my tree. After a couple of weeks I called and they still did not have their truck back okay I understand that, then a few days later I received a text from them saying the truck was fixed and they would get to me in a couple of days. A week passes and nothing, I texted and call and no response. After several attempts I finally got in touch with them at that point I was promised my tree would be removed in the next two days. This did not happen, no communication nothing. I contacted them again, we'll come tomorrow, nothing, again I contacted them, tomorrow again, then again nothing. I contacted them again, "we can't find your work order (this was a Thursday) we'll put you on the schedule and perhaps get to you tomorrow (Friday) or Saturday for sure. No one showed up on Saturday, I call them, no answer. Saturday afternoon I connect, we can't get there today, tomorrow for sure, Sunday, no one shows up, I call again, several times, nothing. I finally connect, I ask them to be honest and let me know if they are not coming or can't do the job I'll get someone else, No we'll be there on Monday at 2:00, what a surprise someone shows up at 3:30 and look at the tree, shake there head and say, this is too big a job, I'll need help. We can schedule you for next Saturday. No thank you. I'll get someone else. (now you may be wondering why I tried so hard to get them to take my tree down, I was in the middle of a landscape project and was up against a deadline, since the other services that I had bid the job were months out I was desperate to get the job done).
This company is unprofessional, non-communicative, and I would not recommend them to my worst enemy. read more