My daughter, mother-in-law, and I were patients of Clayton Dental/Village Grove Dental for more than four years. Collectively, our family spent more than $50,000 with the practice, most of it paid out of pocket. We trusted them with our daughter's complex needs, but we experienced severe failures, unfulfilled promises, and uncomfortable staff interactions that have left us both emotionally and financially devastated. Poor Results & Broken Promises: The Front Teeth- A semi-permanent (even though we paid for a permanent front bridge) was put in for my daughter, and we were promised in writing that we would receive a $4,000. allowance if issues arose. During her last checkup with Dr. Chang we were told she had just a few cavities. When I expressed our loss of confidence in the practice, Dr. Chang sent a letter formalizing a dismissal rather than addressing our clinical concerns. Weeks after my daughter's last visit with Dr Chang, our new dental provider discovered the front bridge had completely cracked and failed in addition to some fillings and crowns. This office refused to honor their written word, after we alerted them to the clinical findings of our new dentist, offering only a basic apology. Other Work: I was also advised by Dr. Chang to replace an existing crown because I was told its margins were allowing debris to collect and because the crown was chipped. I was told that, without replacing it, there was a greater probability that I could eventually need a root canal. Based on that recommendation, I paid for a new crown.The new crown was too tight, and a dental assistant subsequently made permanent adjustments to it. After changes were made the gap between my teeth is now wider allowing even more debris to collect. Furthermore, new cosmetic caps came off three times in two months. Our new dentist fixed my bite and secured them properly. Account Issues: After paying $20,000 for a comprehensive plan, I received a surprise $715 bill months later for a night-guard. When I questioned it, a staff member sent an aggressive text message stating that I must pay that day or return the bite guard. We tried multiple times to resolve this privately. No one from this office ever called us to discuss our concerns. We are now facing over $15,000 in extra costs to redo their work with a new provider. We do not recommend this practice. read more
