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William B. Williams, DMD, MAGD, MICCMO

1.0 (1 review)
Open • 8:00 am - 5:00 pm

Services - William B. Williams, DMD, MAGD, MICCMO

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

William B. Williams, DMD, MAGD, MICCMO Photos

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7 years ago

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Imagix Dental of Suwanee - Root Canal Technician and Me (Selfie suggested by Technician )

Imagix Dental of Suwanee

(91 reviews)

If you have healthy teeth and gums, don't go here, because they won't be healthy when you leave…read more I came to this office a few years ago because they accepted my insurance. I had flawless oral health my whole life. No cavities, no gum disease, no bleeding. Countless dentists and hygienists across different reputable offices had always said the same: your teeth and gums are perfect, keep doing what you're doing. At one point, I followed a trusted hygienist across multiple practices, and every one of her cleanings was reviewed and signed off by dentists. Not once was there ever a concern. Then I came here. And everything changed. They insisted I needed a deep cleaning. I asked for a standard one, like I'd had my entire life. They said no. ***They refused to touch my teeth unless I agreed to the deep cleaning.*** There was no real conversation, no concern for my dental history -just pressure to sign. Feeling trapped, I went along with it. That was the last time my gums were healthy. The hygienist was clearly rushed. She barely spoke to me, blasted through the cleaning like she had a deadline to meet, and left the room immediately after she finished. No dentist ever came in to check her work. And my mouth? Pouring blood. I've never bled during a cleaning in my life--this was profuse bleeding, a foul taste, and a bad smell coming from my gums as soon as I left. I knew something was off. And I was right. From that day forward, I've had constant gum bleeding, sensitivity, and odor after flossing. Years later, it's still not back to normal. All of this started after that one "deep cleaning". Later, I told my longtime hygienist what happened. Her response? "You got conned." That's when I found out she had actually worked at this very office, and quit. Why? Because hygienists were being paid on commission and were pressured to upsell deep cleanings, even when they weren't necessary. She said it went against her ethical standards, and I believe her. I'm now living with the consequences. And the billing? Don't even get me started. They gave me a quote ahead of time. But once I was in the chair, ready for my cleaning, they shoved paperwork and a pen in my face. I noticed the price had doubled. When I asked why, they said the original quote was "for half the mouth." Half the mouth?? Are we doing dental work or buying tile? Here's what people don't realize: when done improperly or unnecessarily, a deep cleaning can permanently damage your gums. It can strip healthy tissue, cause recession, and throw off your entire oral environment. And that's exactly what happened to me. This office isn't about care. It's about speed, sales, and quotas. They rush you in, push what makes them money, and leave you worse off than when you came in. A dental hygienist mill. If your mouth is healthy, protect it and stay away. If you need real care, find a place that doesn't operate like a sales floor. This isn't dentistry. It's damage with a price tag. The front office clerks were loud and rude, rolling eyes, slamming hands on the desks, and yelling inpatiently when interacting with clients.

The dentist refused to perform a routine cleaning saying I needed a DEEP CLEANING, claimed I had…read moregum disease, and insisted I needed a crown and a filling. I declined their treatment plan and left. I then saw another dentist who confirmed that I did not have gum disease, did not need a crown, and that a standard cleaning was appropriate. Imagix submitted a claim to my insurance company for the visit and the x-rays they took. The claim was paid in accordance with IN NETWORK rates. However, the dental office is now claiming I still owe a balance and has been pressuring me to pay. So now I HAVE A BALANCE FOR PREVENTIVE CARE IN NETWORK AFTER INSURANCE PAYMENT. This place will sell you treatments you don't need and overcharge you for services you receive. I am not sure if it is legal for them to add this to their paperwork - "I further understand that I am responsible for ANY amounts not paid by my insurance for ANY reason".

William B. Williams, DMD, MAGD, MICCMO - generaldentistry - Updated May 2026

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