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Clayton Dean MD

1.5 (8 reviews)
Closed • 8:00 am - 4:00 pm
Updated 1 month ago

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Baltimore City Dental Group - Mounted TVs in patient rooms

Baltimore City Dental Group

3.0(24 reviews)
0.1 mi•Downtown

This was my 2nd visit for a standard dental cleaning. I arrived at 11:45am for a noon appointment…read more There were 2 receptionists that greeted me and checked me in. They inquired if any of my details such as insurance or home address had changed. After check-in, I sat in the lobby. There were only 3 people in the lobby including myself. I took that as a sign that they don't book alot of patients for one time slot, which helps with the fast service. I was called back by 12:05pm and the dental hygienist started immediately. She was friendly, talked through what she was doing, and gave clear instructions when I needed to turn my head a certain way. Each room does has a mounted TV but I don't recall a show playing. Instead, I enjoyed the light music that played in the background. After a detailed cleaning and some best practice tips, the hygienist offered me a dental kit and walked me to the front where I scheduled my next cleaning. The entire process took under an hour and I left by 12:40pm. If you are busy or forgetful, you will also appreciate the automated reminders via text or email ahead of your appointment. I usually walk to my appointments however, there is metered parking along Charles street. Furthermore, my husband has been a patient here longer than I have. He has also had a great experience. His employer changed dental insurance providers mid year and that left him with a large bill. We stopped by and submitted the new insurance and they were able to run the claims under the new insurance and resolved the bill in less than 2 weeks. I appreciated their swift follow up.

They Have Phenomenal Specialist. Clean building is great. If you have Medicaid they will definitely…read morecharge you at least 3 consolation fees. I received two procedures , they don't tell you consolation fees will be charged they should speak with the client upfront before they start any service to the patient and say do you care to move forward despite our consultation fee? This would clear up anything with the client. They kept changing the out of pocket fees yes I got very frustrated of the inconsistency of what I was deemed to pay. Suggestion give all upfront final costs awareness to the client , so they won't have to keep going back and forth trying to scrape up money for different amounts that seem to be changing . They told me from 125 dollars to now 283 one employee gave me a different amount, I feel they will change it again. It's been confusing they give the charges after the service instead of before the services. It seems to be new people being trained up front they have to get peoples billing matter straight because if not the clean building and services won't matter if the customer service ain't right everyone should be on one accord I got told 2 different prices twice that's what got me upset........ Bolmainoffice@gmail.com Anyone needs my info DM Thanks so much

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Baltimore City Dental Group - Comfortable dental chairs

Comfortable dental chairs

Baltimore City Dental Group - Entrance

Entrance

Baltimore City Dental Group

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Clayton Dean MD - spinesurgeons - Updated July 2026

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