1) Tile dimensions are erratic and inconsistent, resulting in a challenging install that takes about 50% longer - with good results only if you know what you're doing and use a laser level
2) Owner cancelled our order when we complained (without us ever asking for monetary compensation) , leaving us scrambling to find a replacement to complete the job.
We found the tile dimensions were all over the place - more like rhombus than square. This was a tedious and challenging installation. The tiles were not provided on a web (which would have helped tremendously) and, after comparing competitor tiles, saw the glaze is allowed to slop over the sides, changing the dimensions. The owner recognized us when we complained online to warn other customers. Because we had a second order, he unilaterally cancelled our remaining order. We found this childish on his part, but we ended up finding a much better option - and saved so much time. We found a competitor's tile that, while also hand-cut and hand finished, were perfect - and provided on a web. Now we have a beautiful accent wall that brings in the colors of the stained glass window. I'll never let a customer order from this outfit again. read more