I had a great experience with Klein Carpet Cleaning. What really impressed me was how thorough they…read morewere--not just in the cleaning, but in explaining exactly what was going on with the stains in the carpet. They took the time to break down how pet stains actually work, explaining how urine and other organic stains can soak through the carpet fibers into the padding and sometimes even the subfloor. Instead of just masking the smell or surface stain like many companies do, they walked me through the proper process required to truly remove it--treating the area with the right solutions, allowing time for the treatment to break down the contaminants, and then extracting everything from deep in the carpet. They also explained the difference between stains that can be fully removed versus ones that may have permanently altered the carpet fibers, which I appreciated because it was honest and educational rather than a sales pitch. The level of transparency and care they showed made it clear they genuinely want to fix the problem, not just make it look better for a few days. If you want someone who understands stains at a technical level and actually takes the time to do the job right, I highly recommend Klein Carpet Cleaning. Great service, great results, and people who truly care about helping their customers.

Prepping a house for sale of an aunt who recently passed away. Matt offered to go by with his…read moretrusty black light and give me an estimate, including if the carpet could be cleaned or should be replaced. Overall, I have NEVER dealt with a more knowledgeable person in pretty much any trade I've ever hired! Great communication, show up when they say they will show up, thorough, and follow through with a customized cleaning plan like you won't get with anyone else. After seeing the extent of the pet damage, he recommended replacing all the carpet, not cleaning it, because the damage was too extensive to be able to remove long-term pet odors from the existing carpet (and he explained why). Then, after bidding himself out of making any money on the job, he STILL spend a significant amount of time on the phone with me talking about what he saw, why it's an issue (how pet odors work and what you need to do to TRULY get rid of them, which I had no idea!), the importance of fixing it before selling it, etc. He was SOOOO honest, knowledgeable, and helpful, saving me from a lot of potential trouble later. He was so amazing, I tried really hard to pay him for his time and expertise, but he wouldn't even take any money for his invaluable advise. I could tell instantly that this is a guy who is passionate about his work and doing right by his customers. Matt is one of the few Certified Master Textile Cleaners who actually works in the field, and it is clear how passionate he is about his craft. He knows about EVERYTHING from cleaning carpets and furniture to household chemical products. He was FASCINATING and I learned so much. I have never come across someone like Matt, the level of honesty and depth of knowledge. He was so great, I am trying to hire him to consult on the flooring in my own house in another state because I have NEVER had a carpet company like him. He truly looks at each job individually, comes up with a custom plan for your situation including the products to use, how to clean, etc. He also puts an emphasis on using non-toxic products, which I LOVE. You will be in the BEST hands using Matt and Klein Carpet Cleaning.

Poor job....unreliable....not worth the money is what you need to know…read more Read on for more information. I really wanted to leave a good review for Nick's carpet cleaning, but I can't. When I reached out to several companies, I asked they typical questions about carpet cleaning, plus asked if they could move a couple of pieces of furniture. Nick said his company could. He showed up alone, and did not move any furniture. He struggled getting the equipment up and down the stairs and we were actually worried he was going to hurt himself. After he left and the carpet dried, I noticed several stains around the carpet and it didn't feel soft when it dried. Instead of leaving a bad review, I reached out and asked what I should do. I also mentioned that my carpet was stiff and crunchy, so I asked if there was something we could do for that. He offered to come back out Monday. I said, "sure. What time?" He replied, "130" I confirmed 1:30. When he didn't show up at 1:30, I reached out. Nick said he came to my house at 1:10 and knocked loudly and no one answered. Then he left. He assumed I forgot and didn't wait until our appointment time. No one was home because the agreed upon appointment time was 1:30. The next message was rude and Nick turned this on me and said, "you should have communicated that with me. I drove all the way out from Otsego. I was trying to be nice." I was trying both times to give him a chance to fix the problem so that I could leave a good review. I like to support small businesses. Now I am stuck with carpet that doesn't look, smell, or feel clean, and I will need to have to call out another company or live with it.

Will definitely use again! Gave a quote via text, very easy. Scheduled appointment via text, was…read moreprofessional, on time, did a great job, explained everything. Very great price. Did exactly what he said he was going to do. Thanks Nick and will be using you again in the future.

My carpets had heavy pet wear from the previous owner. Jeff came out on time, was very professional…read moreand did an amazing job. The carpets were so clean that it felt like a whole new home. I opted for the additional pet cleaning but he made sure to walk me through why it was necessary. The black light flashlight was a really nice touch. It's been over a week now and I could not be happier. You get what you pay for. Most of the time when you opt for the cheaper option, you pay more in the end. That's why you should get Jeff to come out and do it right the first and only time.

on time, nice young man, great job, modestly priced. Thank You!…read more and now for my 85 characters.....

I own a property management company and need a lot of apartment carpeting cleaned when residents…read moremove out. They are the best company I've used in 27 years and I've used many. It's amazing the stains they can get out. Cory the owner is easy to schedule with and his techs Todd and Paul are great at their jobs and very reliable. I tell all my friends to use them if they want their carpets to look great.

Scheduled the appointment on Friday and they were able to come the next day! Paul was thorough and…read moreefficient, and the carpet looked brand new. Thank you!

I just want to thank Mark for a job Well done!…read more Forget Zerorez! Mark is the real deal! He is committed to his craft and made sure all my carpets came out fantastic. We were considering having our carpets replaced and then decided to try Zerorez, due to all the ads I had head on the radio. But then I went looked at the reviews for Zerorez, I changed my mind. So many complaints and unhappy customers! That led me to Mark and Cleanstarr. I am so happy with results. My 15 yr old carpets look new again! Here's another 5 Star review to add to your growing list! Thanks again Mark!

I had Mark and his son come out and clean my residential carpets and was really impressed with the…read morequality of the cleaning that they provided. I have Berber carpets which were in good condition but had a lot of staining and they were able to resolve all of my problems. Interestingly enough they do NOT move furniture, but they told me that ahead of time and I had plenty of advance notice to move things out of the way which enabled them to get to all the corners of every room. They took their time, did a great job, protected the corners of the walls where the hose was being run to other rooms, and did a great job of cleanup. Highly recommended!

I have used these guys many time and they have always done an excellent job. They are fast and…read moreefficient. They also are very flexible. I will not use anyone else but these guys.

Had an interior detail of my car. Chris was great to talk with and did a very nice job. Great…read morethat he is mobile and can come to you. Would recommend. Bob S

Chris from Orion did a terrific job on my mom's carpets. He was prompt, professional and thorough…read more We could not have asked for better service. Thanks!!!

Kris was wonderful at cleaning our carpets in our new house that we just closed on. He paid…read moreattention to stains and taught us about different carpet types so when it comes to replacing some if the carpet we know what will really hold up. Highly recommend for your cleaning needs and well worth the money.

Kris got back to me right away when I sent a message, asking for a quote. He gave me a deal he has…read moreon his website. He was able to clean my carpets a few days later. Kris was great with communication. He called to say he was running just a bit late, which was fine. What I appreciate most about Asplund cleaning was that he was up front and honest about what needed to be done and what didn't need to be done. I was considering having the furniture cleaned as well. Kris looked at it and said it really didn't need to be cleaned. He could have said it needed to be cleaned and made another $100. Instead, he gained a customer for life for not trying to gouge me and do something that didn't need to be done. The carpets now look and smell great! He charged less for the whole house than another cleaning company did for the living room and hallway! He also didn't charge extra for steps, which is appreciated. I would strongly recommend Kris for carpet cleaning and will be using him again in the future.