I was trying to explain. That my baby had breathing issues while scheduling appt. Was interrupted…read moreby WELL DO YOU WANT ME TO PUT HIM DOWN? I was explaining that I wait on him. Bec of breathing issues. Was not interested. I cancelled the appt. They were not concerned.

I just moved to Florence last year from Charleston so maybe I need to lower my expectations…read more I've tried 3 grooming salons since I moved here and so far they are all sub-par in my opinion. I thought Bark Avenue was going to be different, because the first groom we had was wonderful, but so far they are inconsistent. The times I get a full groom done on my labradoodles they're usually done very well. Then I get a maintenance groom and it's like they get a bath but no more; even though I specifically ask for feet, face, ears and hygiene areas done. Today I returned from picking them up and my one dog's ears are full of mats. She has long hair on her ears, and the mats are very visible on the ends. I called and the groomer said she "didn't see any mats..." Well, she's very young and I'm pretty old, and not wearing my glasses and I can see them. The attitude of the younger lady there seems to be indifference . She never smiles, or greets the dogs. She just seems like she hates working there tbh. I'm sure that is not what the owner of Bark Avenue wants in an employee. I hate leaving bad reviews but I guess I'm still on the search for a decent groomer in Florence.

Gwen is a very good groomer, loves dogs and it is obvious! She understands how to manage our fairly…read moreyoung collie puppy!

Our big puppy Jules (she'll be 2 in November) had developed mats behind her ears and on her…read moreenviable "butt fluff" (long fur on her haunches), and we were wary of tackling them ourselves. Finally we realized we just weren't capable -- plus, her claws were out of control and that spelled a freak-out for her AND us if we tried -- and saw the excellent reviews for Ivanna's. WOW is all I can say! I was afraid her ears would be bald, but they still look full and fluffy, just de-matted! She looks fantastic and is sooo soft and pettable again. They are clearly magicians and she loved her time there! They treated her like a queen, even though she's a big goober. We'll absolutely be back!

Lynn's staff performed a fantastic new transformation for me with my Scooby Doo. He was in…read moredesperate need of a new haircut and with the summer approaching they worked a miracle. I am including one before and after pic so you can judge for yourself. They start taking in clients as early as 7 ish AM to accommodate the working folks and everyone is SOOOO NICE. The price was reasonable and the timeframe was unbelievable. They even called me when my boy was ready to come home. I strongly urge ANYONE needing grooming services to check them out and see for yourself just how AWESOME these folks are. See you guys again in a few months. Thanks again for a GREAT JOB!

These people don't even bother to see their beta fish dead on their display. It is actually so sad…read moreand pathetic. I cried when I seen the care they were under and one had been dead for so long it was growing mold. This is a shame and a terrible excuse of a pet store. These employees and management need to do wayyy better if not get rid of them and hire employees that actually care for animals. They get paid way too much to ignore things like this and show no remorse for their actions. I would give negative stars if I could.

I bought a clownfish from here and came back a couple days later to find that their entire…read moreclownfish section was now dead. The clownfish I bought from there ended up having the ick and spread it to my entire tank killing most of my fish.

Very pleased with our first visit. Brought my girl Callie, our 19 yr old calico kitty. Dr. Tice was…read moreso sweet and gentle with her. She took extra time to really get to know her. The support staff, the young lady behind the desk was so welcoming. And the tech who gave Callie an injection was so gentle with her. I apologize I didn't get the name of the girl who greeted me. And I didn't get the name of the tech who did the injection. But together they make a great team. I will definitely recommend this place! Thank you for making us feel safe well taken care of. Becky Matthews

I admittedly called the wrong service to report an animal in danger, as I'm not familiar with what…read moreto do in that situation, but the staff who answered the phone was really rude, and made me feel stupid for thinking they could possibly help me. I would think anyone in this industry would jump at the opportunity to help me help the animal, rather than pass me off and say they "don't do that." Made me really sad, when I was just trying to help. Not everyone is an expert!!!

I cannot say enough good things about this pet grooming facility! I am a travel nurse, and I travel…read morewith my Yorkie mix dog, Mocha. She can be quite a handful when it comes to getting a bath, cut, and nail trim. The staff was super pleasant and very understanding when I brought in prescription shampoo. They also tried their best with Mocha's nails but still respected her space. Mocha came home happy and pleased, and that means the world to me when we have to find a new groomer. 10/10 recommend and will be back!

This was my first boarding experience with a 7 month old puppy. She stayed Friday night to Sunday…read moreevening, and when I went to pick her up, the smell was ungodly. I understand that being around other dogs will leave a smell, but my dog reeked of negligent housing cleanliness. She had dirt all over her, her fur was greasy and matted, and she had fecal matter clinging to her behind. Everyone in town told me not to go to Barker's but I decided to give them a chance and certainly I will never go back again.

I took my dog yesterday for day care and I was very displeased. When I dropped her off she was…read moretimid but she is not a scared dog, she'd run up to a bear. She's extremely playful and loves to be outside smelling everything. When I came to pick her up she was in a day care room but all the staff was up front no one was with her, and no dogs with her. I asked if they had a lot of dogs today and they said in large day care. So now my first thought is she was by her self all day. Had that been the case I would of kept her home. When I got there she held on to me for dear life shaking and trembling. So was my dog alone for 8 hours, shaking for 8 hours? Not only that after I picked her up I had thought about when I dropped her off, I handed the lady her shot record and she didn't even read it. What if her shots were expired? So are they making sure dogs have their shots? When I got her home she ran around for hours. A dog after "day care" should be tired. I am extremely frustrated, will not be taking my dog back, telling everyone I know about my experience, and posting a review everywhere I can. Your staff was nice but clearly did not care for my dog.

Best off leash daycare in Florence with well trained staff who care genuinely about the dogs!read more

I've been taking my 4 year old goldendoodle to woofers for daycare, about once a week, boarding,…read moretraining and grooming since she was a puppy. She is always happy there and beautiful when she is groomed. We are so lucky to have such a beautiful day care and boarding facility in Florence. Staff always friendly and helpful!