Greetings Aaron, I…read morejust wanted to let you know about the GREAT service we received today when we brought our car in for service. Aaron you greeted us with a smile and was ready to assist us. Which others just watched us stand in the bay area, then we we entered the service area they ignored us, but you acknowledged us and tried to get us help while you were setting up your terminal. Another service person took our information and pointed towards the waiting instructing us where to go and wait. But later I watched how you walked your customers to the waiting area and let them know about the coffee area and restrooms. I hope that your service manager reads this post and let's his other service reps know how ro treat customers based upon your skill level and not make customers feel like we are a burden to them. We will be back to work with Aaron to get other work done on both of our cars. Thank you Aaron Haji.

This is the best dealership to waste your time. I had to talk to 3 sales people and they still…read moredidn't have a model vehicle I was told they had. Turns out they didn't so is why they wasted my time looking for what they want to high pressure me into buying. You have been warned: Stay away.

great service in and out with a oil change and tire rotation in less than a hour without an…read moreappointment..

No appointment for this visit. Needed an oil change & tire rotation…read more The service team came back with several items to service. We chose what needed to be done, they did the services & out we went for $900. A LOT of $$, but piece of mind for our daughters safety & knowing the job was done right is what we come for. Used to go to Gwinnett Place Honda after 15 years... they are not as customer service oriented & they do not give us piece of mind. Customer service at Honda MOG is outstanding!! This is our new service team! And, a drive through the car wash is the cherry on top!!

My wife and I recently purchased an Audi Q7 from this location. The process was pretty straight…read moreforward as with any other car purchase. When we arrived we were greeted by Dave Bautista which promptly showed us the vehicle we were interested in. We negotiated a deal and drove home in our Q7. What I really like about Dave is the level of customer service during and after the purchase of the vehicle. He gave out his personal cell number and kept in touch days after the purchase to ensure we were satisfied. That to me speaks a million words in this day and age where customer service is non existent. In addition the sr. Sales Manager, Shaun made sure that any defects we discovered on the vehicle would be tended to. Everything was given to us in writing. Despite the negative reviews as other have left, please understand that no business is perfect. Give them a chance to make things right before you post a negative review. In conclusion we are very please with our experience and how we were treated after the sale. Well done, Dave and we wish you many more sales!

I had a very disappointing experience with this dealership while trying to get information about a…read morevehicle I was seriously considering purchasing. Andrew handled my calls. During the first call, he hung up on me. When I called back and mentioned it, he said, "I was done with the call." I requested the out-the-door price and later texted asking for the vehicle's mechanical information and an explanation of the dealer fees. I received no response. When I called back to follow up, Andrew became argumentative, raised his voice, and stated that I was "pissing him off" and "getting on his nerves." I was simply asking questions about a vehicle I was considering spending thousands of dollars on. Based on this experience, I would not recommend this dealership. Potential customers should be able to ask reasonable questions and receive basic courtesy and professionalism.

t's truly a rare thing to be able to say that I had a great experience buying a car, but that's…read moreexactly what happened at AutoNation Toyota Mall of Georgia last week! I actually didn't plan to buy a car at all - it was in the back of my mind, but when I went to the dealership it was just to have a recall service performed on my 2017 RAV4. I've loved that car for many years, but it was past time for a few upgrades. I ended up test driving and buying a 2024 RAV4 - everything I loved about the first one, just BETTER. My wife ended up joining me for the test drive, and bought herself a Jeep Gladiator on the same day! Our sales associate, Naser, was terrific. He was present and answered all questions, but at no point was he pushy or insistent. He couldn't have been easier to work with. The same can be said for Ruben, who handled the financing end of things. All in all, I had a wonderful experience at AutoNation!

***DO NOT REPAIR OR SERVICE YOUR CAR HERE***…read more They literally tried to scam my girlfriend whom I warned about this dealership. Looks fine to buy a car but HORRIBLE service center. I'm not a mechanic, I just worked on them since I was 12. Took automotive classes. We bought a Toyota Camry for our 16 year old. It ran lean and looked like an 8 year old tried tinkering on it with broken connectors everywhere. I repainted and fixed them all. Cleaned it up under the hood. Fixed the oil leaks and tuned up the engine. I couldn't figure out the running lean and I don't have anything to hook up to diagnose it. My girlfriend insisted she wanted the dealership so dropped it off to AutoNation mall of Georgia. They took several days and came back it was a $2000 ECM. What?!? She authorized the repair as they told her their master mechanic assures that's it. Guess what, it wasn't. They then said (even though it's the same code, running lean, the car had a bad engine fuse block.... WHAT?!? I got involved at this point as I saw them ripping off my girlfriend. We went down and I demanded they give us the car and put our old ECM back in. They said it was bad. I asked if they tested the ECM??? They said they don't know. I asked them to at least let me have the old one back. At first they agreed. Then after going to their mechanic, they came back and said the old ECM was shipped to "corporate".... WHAT?!! Now enters the service manager. He was bipolar as I was calm and never raised my voice then suddenly he started yelling loudly at me. Asked me why i didn't fix it! I explained the absurdity of their mechanics diagnose there. Demanded them to release the car, give it back the way we brought it there. Ended up having to pay $900 instead of the $2K bill. Took it to a competent shop, diagnosed with 220cc injectors and should have been 240cc ones. They confirmed it was nothing to do with the ECM nor the fuse block. Don't get your car serviced here. Their mechanics are horrible and their service manager should be fired before he snaps again on someone.

Absolutely phenomenal service from the selling crew, very open to working with me on, William in…read moreparticular very helpful and took a lot of time with me. I did not feel pressured in any way, and made the experience very nice and enjoyable. Highly recommend buying from him and a new car from the dealership.

Give this dealership a wide birth and go somewhere else. I'd give this place 0 stars if I could. I…read morebought my truck used at 5k miles from Beaver Toyota and have recently told my advisor there to NEVER send my truck to this dealership again for work. Every time I have to take in my truck for repair it takes weeks, and not just for parts, just to figure out the issues. I even had an appt one time, dropped the truck off, and for a week no one knew where my truck was or why it was there. They'll charge extended warranty items for things that should be covered under their factory warranty, like they did with the main power cables from the hybrid battery, which had bad solder joints. Currently they've had my truck for over 3 weeks trying to replicate the issues despite having pulled the codes and issues myself and gave to them. The issues popped up every day I drove my truck before getting it serviced, now magically they can't replicate the problem. This was like when I had the power cable issues. Sat on their rears not knowing why it was not starting despite being able to find the info online in seconds. As all these issues I'm having are KNOWN issues with these hybrid Mavericks. Every person whos asks me about my truck I tell them don't get one because of all these problems. This is my first and most likely my only Ford vehicle. My roommate has an F150 he got from CarMax (this is his second) and has had zero issues except a few recalls. My brother has had multiple F150s and yet my first experience has been absolutely terrible.

My daughter bought her Passat here and get it serviced regularly and they have a great service team…read moreto manage getting you in and out as quick as I can. She's had her car three years now and all the maintenance done here and has had great service great support when she needs anything. They have a good inventory of Volkswagens and other used cars and a huge parking lot of inventory they need to move. Did a full service in less than three hours giving me time to have lunch with my kiddos and even ran into the mall for a few things. My car runs great and this is a great dealership to work with. Highly recommend

I have had so many problems with this location that I will never return here again. Sorry this will…read morebe a long post. 1st visit made an appt for the Carnet issues. Was told diagnostic may take time. James told me he can reserve me a loaner but waitlist is a month. So I reschedule for a month out per his recommendation. A month later, I'm told James called out of work and didn't reserve a loaner. Another advisor Quentin took over and said they can give me a loaner tomorrow. The next day at dropped off I said I may need an oil change too. He said he will look into the history and will let me know. When I went to get my car, Quentin wasn't there. Oil change was done and the 30k free service used. My car only had about 18k, why they didn't use the 20k service. I was annoyed but didn't have time to ask. Next visit, while waiting I asked Asmir about the service. He look into it and saw that the 10K service expired and so the previous owner used the 20K service which is why they 30k service. I appreciated it, so I started booking with him. No issues for a few visits. Last visit- I booked with Asmir on Friday 8am for A/C issues. I usually drop my car off the night before. At drop off, I handed Quentin my keys and I told him I had an appt tomorrow with Asmir, told him about A/C issues and also mentioned that I notice some paint chipping off my rims. Him and the assistant manager looked at the rims and said that it looks like they have been repainted (before I bought the car?) but that they can try to push the claim through for underlying problem since you can see where the original manufacturer paint was chipping, and it shouldn't be a problem. Friday morning, 2 hrs after my appt I get text/emails from VW of me missing my appt. I told them my car was already there. I then got busy with work, so about 5pm, I gave VW a call. Will from the front answered. I asked him about the status and he said my car is currently in diagnostic. I asked if the rims were noted and he said no. He then transferred me to Quentin. Quentin tells me that Asmir called out and that no one knew my car was there so it has not been touched. (Even though he took my keys from me less than 24hrs earlier). When questioned about the appt and Will lying, he said they don't have a process for when someone calls out. Sounds like poor management. I asked when to expect an update as I can't go without a car. He put me on hold, upon return, he said he got me a loaner with no wait and that he checked in my car. Great! 4 days later-no update. I texted; Quentin told me it's still in queue. I called and asked to speak to a supervisor; Sead was "busy" and sent me to VM, I left a VM and asked to be called back- no response. 4 hrs later, I texted and said I will be showing up if I don't hear back. Immediately, Asmir texts and says he was looped in by Sead bc the service line was "blowing up" and that Quentin is out with Covid (even though I was texting with him that morning). I asked him to call me, when he did I asked was Sead who I left a VM asking for a call back. He said yes and apologized that Sead should've called me. He assured my car will be seen asap and not worry as he is taking over. I trusted him so I agreed. Wednesday comes and go, still no activity on my car- Thursday morning I am told that the tech will pull my car in soon. By 12, I called as my car is still untouched since the day I dropped it off. Asmir said he will go see what's up. Within 21 mins of pulling my car in-I am told that the claim was denied due to prior alterations on the rims and that they flushed the system and recharged it with Freon- A/C seems to be fine. I asked was there anything thar can be done about the rim as the original paint coming off under the repaint and if something wasn't wrong, why would all 4 rims need to be repaired in the first place. They said my carfax report has CarMax painting the rims, so no. I asked for a copy of the denial and was told "I can see if I can get a copy". Then they said the claim advisor is on site and said that VW will not consider the claim so no claim was submitted. I was then informed told that Sead wanted to speak about the warranty situation in person. I told Asmir I can come in morning and was told that Sead will be in. When I showed up, I was told Sead is out for the day-shocker! The warranty advisor is sitting 10ft away and didn't bother to say anything. Prior to buying the car- I pulled a full Carfax report- no mention of repair. At this point, I gave back the loaner, took my car and left. I wasted too much time with this place. I will gladly take my car to another VW dealership. And guess what, my rims got repaired, free of charge- just no thanks to this place.

we just purchased a new car from Mall of Georgia Mazda, and we couldn't be happier. Malyan and…read moreDwayne were fantastic and everyone there were great

What a great experience for buying a car. My wife and…read moreI went to Mazda Mall of Georgia to look for a replacement of her 2016 Mazda CX-5. I already looked at their inventory and picked out 2025 Mazda CX-5 Reserve in Soul Red CPO. I had called ahead to make sure it was still available and made an appointment for 5:30. We arrived and were greet by Lewis Moats. The car was waiting for us by the front door. After copying my wife's license, we were off on the test drive. The route was a blend of curvy back road to a ride on the highway to get a good feel of the car. Lewis got quiet when asked so we car hear how quiet the car was and there were no strange noises. My wife loved the handling and the power on tap when needed. Zoom Zoom it is. When we got back to the dealership we met with the sales manager, Carly Vendemia, to go over the numbers. I remembered her as the finance person who helped me buy my 2021 Mazda CX-5 Reserve which shows this is not a turn over dealer but one where people stay and get promoted. She and I went over the numbers. I showed her my research on my trade and she showed me hers and we met at a number we both agreed on. I also filled out the coupon on their website and got an additional $500 off. Next stop finance. Fabian Jackson handled the finance part. He was professional and showed me all the options. Since it was a CPO and had warranties all we needed was the oil change package which gets you 6 oil changes with tire rotation and inspection every time you come in. I got it when I got my 2021 and it is well worth it. He was unable to match my interest on the CPO that I was able to get from my credit union but they came close. Last step was Lewis Moats, a great salesman, who patiently sat with my wife in her new car showing her all the options and controls. He didn't rush her and she asked question after question. He also programmed the car play to work with her phone. She was happy and drove home with a smile. There are a lot of dealers out there but this is one you should shop at. They care for their employees and it shows. I have seen the same service people for years and one became the service manager. They explain everything that needs to be done and fix it right the first time.

Purchased 4 vehicles here. Some good experiences, some bad. Can't be anything but neutral…read more Seems like they were better a few years back, but that's just my experience.

Our family has bought many cars and trucks from Ewing Motors over the past 35 years and continue…read moreto refer our friends there. We have always received outstanding service.

I purchased a truck from "Big Mac" McDonald. He was very good at communicating, explaining the…read moreadvantages of the vehicle I was looking at, and the price was great for both my trade and new vehicle. I drove over 600 miles just to purchase this vehicle and would come back the next time I'm in the market. The Finance Manager, Chad, was great to work with as well and very good at communicating and having paperwork ready to go upon my arrival.

MY LIFE IS MY WARRANTY: FORMAL SAFETY COMPLAINT AND REQUEST FOR EXECUTIVE INTERVENTION…read more On August 31, 2026 only 3.4 miles after leaving the dealership, my Pacifica experienced a dangerous and potentially catastrophic malfunction while I was driving on Buford Drive. The vehicle unexpectedly shifted or attempted to shift among Drive, Neutral, and Park. It stalled, moved unpredictably, displayed multiple warning messages, and sounded repeated chimes before becoming completely disabled. This occurred on a heavily traveled roadway and nearly caused a multi-vehicle collision. I could have been killed, and other motorists could have been seriously injured. This was not simply a "Service Shifter" warning. It was an unexpected loss of reliable propulsion and gear control accompanied by a broader electrical malfunction. Any review of this complaint that reduces the incident to a dashboard message will fail to capture the seriousness of the safety risk. BACKGROUND AND REPAIR HISTORY The issue began after Christian Brothers Automotive replaced both batteries and performed brake work. A "Service Shifter" warning subsequently appeared. Christian Brothers replaced the service shifter module, but the intermittent warning continued. The stored diagnostic trouble codes included U0103, U1465, U1467, and U11E3. Because the warning continued, I drove approximately 22 miles to Mall of Georgia Chrysler specifically because I trusted a Chrysler-authorized dealership to diagnose the underlying cause correctly. The dealership identified substantially the same fault codes but replaced the main battery and service shifter module--the same two items I had recently paid Christian Brothers to replace. After those repairs, the vehicle malfunctioned again and was returned to the dealership for root-cause analysis. The dealership retained my vehicle for approximately two weeks and three days. I requested a loaner vehicle during that period but was told one would not be provided. I retrieved the Pacifica on August 31 believing it had been properly evaluated and was safe to operate. Within 3.4 miles, it suffered the dangerous roadway malfunction described above and had to be towed back to the dealership. INADEQUATE RESPONSE TO A SERIOUS SAFETY EVENT I immediately contacted Service Manager Chuck and reported that the vehicle had malfunctioned and nearly caused a multi-vehicle collision. His initial response, as I recall it, was: "We fixed the issue, and the technician spent hours on your vehicle for which you were not charged." That response showed no recognition of the seriousness of what had just occurred. More importantly, the incident itself established that the vehicle had not been safely repaired. To date, I have not received a documented root cause. Instead, I have been presented with another invoice to replace a transmission-related module and an electrical component that the dealership believes "may" correct the condition but cannot guarantee will resolve it. That is not an acceptable response to a safety-critical malfunction. Replacing parts through trial and error at my expense without first identifying and documenting the failure that caused the vehicle to lose reliable gear and propulsion control places both the financial burden and the safety risk on me. RELEVANT CHRYSLER TECHNICAL INFORMATION Chrysler Technical Service Bulletin 21-027-17 Rev. A applies to certain 2017 Pacifica vehicles and addresses transmission shift and drivability concerns through reprogramming of the Transmission Control Module. The bulletin includes U0103--Lost Communication with the Electric Gear Shift Module among the associated diagnostic codes. I am not asserting that this bulletin independently proves the cause of my vehicle's failure. I am asking Chrysler to determine whether it or any other applicable STAR guidance, technical bulletin, wiring concern, connector issue, fuse issue, CAN-network fault, module failure, or software update was properly evaluated and documented. I understand that my vehicle is outside its original warranty period. That does not eliminate Chrysler's responsibility to respond appropriately when a vehicle leaves an authorized dealership, travels only 3.4 miles, and then experiences a potentially deadly loss of reliable gear and propulsion control. This is not merely a warranty dispute. It is a documented safety escalation involving repeated unsuccessful repair attempts and a vehicle that nearly caused a serious collision immediately after being released by a Chrysler-authorized service center. My life is my warranty and I will not permit it to become part of a trial-and-error diagnostic process.

Unexpectedly here, and had a good experience. No pressure is…read morea definite plus! Walked in, asked about a specific car with the front desk. Instead of walking us, he actually stood there & pointed to the section of the lot & let us go. Said is we needed to test drive to come back & he would set it up. Left to see if we could find anything else... ended back at CarMax Buford to test drive around 4:30 pm. A new man was at the front, he didn't seem very enthusiastic & not the friendliest of welcomes, but whatever. He ended up being our salesman. Ben Anyway, went over, set up the test drive, he still was not overly kind, just sort of blah. We were mot thrilled to be there either, so.. Anyway, got the transaction done- Know they do NOT accept credit cards for any sort of payments. Make sure your bank is set up to accept your purchase before you go!! Clean inside. Towards the end of the night the restroom could have used attention. He offered water upon seating, but not again. OK- we knew it was there, but we were too busy. We got a car & now car payments. Was this stress free, yes except now we have a monthly bill. Could our guy Ben have been better to make us feel like he wanted our business & not be so clinical, absolutely. Do WE ultimately care if he kisses our butt... no, WE don't. I bet if he was selling an AUDI, maybe he would have been more upbeat?! Anyhoo- transaction done! I hope not to visit again for several more years, but would definitely go back if they have the right inventory. They give these cars a great once over & don't sell if there are any red flags. They have all service records & car fax reports too. Best of luck out there! Stay safe & true to your budgets!

I've purchased a 2023 Chrysler Pacifica and less than a month the vehicle has stopped working. I am…read moreso glad I purchased the CarMax warranty otherwise I'd be shit out of luck. I towed it to CarMax to get serviced and I've been getting false promises that my vehicle will be "squeezed in" for service despite ever getting service. Unfortunately in order to be eligible for a rental car you have to have a diagnoses, but I've been getting the runaround on even getting it diagnosed. I've got 3 kids and no way of going anywhere. The service girl, Mikayla is rude and a bi t ch. and has zero customer service skills and should NOT be in this line of work. She should be a warden at a prison to suit her personality best. If you plan on having your vehicle break down, purchase from this place. But make sure you purchase that additional $3,000 warranty or else your screwed.