Greetings Aaron, I…read morejust wanted to let you know about the GREAT service we received today when we brought our car in for service. Aaron you greeted us with a smile and was ready to assist us. Which others just watched us stand in the bay area, then we we entered the service area they ignored us, but you acknowledged us and tried to get us help while you were setting up your terminal. Another service person took our information and pointed towards the waiting instructing us where to go and wait. But later I watched how you walked your customers to the waiting area and let them know about the coffee area and restrooms. I hope that your service manager reads this post and let's his other service reps know how ro treat customers based upon your skill level and not make customers feel like we are a burden to them. We will be back to work with Aaron to get other work done on both of our cars. Thank you Aaron Haji.

This is the best dealership to waste your time. I had to talk to 3 sales people and they still…read moredidn't have a model vehicle I was told they had. Turns out they didn't so is why they wasted my time looking for what they want to high pressure me into buying. You have been warned: Stay away.

great service in and out with a oil change and tire rotation in less than a hour without an…read moreappointment..

No appointment for this visit. Needed an oil change & tire rotation…read more The service team came back with several items to service. We chose what needed to be done, they did the services & out we went for $900. A LOT of $$, but piece of mind for our daughters safety & knowing the job was done right is what we come for. Used to go to Gwinnett Place Honda after 15 years... they are not as customer service oriented & they do not give us piece of mind. Customer service at Honda MOG is outstanding!! This is our new service team! And, a drive through the car wash is the cherry on top!!

My wife and I recently purchased an Audi Q7 from this location. The process was pretty straight…read moreforward as with any other car purchase. When we arrived we were greeted by Dave Bautista which promptly showed us the vehicle we were interested in. We negotiated a deal and drove home in our Q7. What I really like about Dave is the level of customer service during and after the purchase of the vehicle. He gave out his personal cell number and kept in touch days after the purchase to ensure we were satisfied. That to me speaks a million words in this day and age where customer service is non existent. In addition the sr. Sales Manager, Shaun made sure that any defects we discovered on the vehicle would be tended to. Everything was given to us in writing. Despite the negative reviews as other have left, please understand that no business is perfect. Give them a chance to make things right before you post a negative review. In conclusion we are very please with our experience and how we were treated after the sale. Well done, Dave and we wish you many more sales!

I had a very disappointing experience with this dealership while trying to get information about a…read morevehicle I was seriously considering purchasing. Andrew handled my calls. During the first call, he hung up on me. When I called back and mentioned it, he said, "I was done with the call." I requested the out-the-door price and later texted asking for the vehicle's mechanical information and an explanation of the dealer fees. I received no response. When I called back to follow up, Andrew became argumentative, raised his voice, and stated that I was "pissing him off" and "getting on his nerves." I was simply asking questions about a vehicle I was considering spending thousands of dollars on. Based on this experience, I would not recommend this dealership. Potential customers should be able to ask reasonable questions and receive basic courtesy and professionalism.

I came in yesterday to explore my options for the third time, and this time I was referred to…read moreGabriela for assistance. From the moment she helped me, she provided me with all the information and details I needed about the type of vehicle I was looking for. I can honestly say that this was the best car-buying experience I've ever had! After falling in love with my next vehicle, I explained my budget to her. She took the time to speak with the manager and worked with me to finalize everything at a price I was comfortable with. Gabriela made me feel comfortable, valued, and confident in my decision. She made the entire process smooth, stress-free, and enjoyable. Gabby, thank you for making this experience so easy and for going above and beyond to help me drive away happy! Your outstanding customer service truly made a difference. I highly recommend asking for her if you're looking to purchase a vehicle!

***DO NOT REPAIR OR SERVICE YOUR CAR HERE***…read more They literally tried to scam my girlfriend whom I warned about this dealership. Looks fine to buy a car but HORRIBLE service center. I'm not a mechanic, I just worked on them since I was 12. Took automotive classes. We bought a Toyota Camry for our 16 year old. It ran lean and looked like an 8 year old tried tinkering on it with broken connectors everywhere. I repainted and fixed them all. Cleaned it up under the hood. Fixed the oil leaks and tuned up the engine. I couldn't figure out the running lean and I don't have anything to hook up to diagnose it. My girlfriend insisted she wanted the dealership so dropped it off to AutoNation mall of Georgia. They took several days and came back it was a $2000 ECM. What?!? She authorized the repair as they told her their master mechanic assures that's it. Guess what, it wasn't. They then said (even though it's the same code, running lean, the car had a bad engine fuse block.... WHAT?!? I got involved at this point as I saw them ripping off my girlfriend. We went down and I demanded they give us the car and put our old ECM back in. They said it was bad. I asked if they tested the ECM??? They said they don't know. I asked them to at least let me have the old one back. At first they agreed. Then after going to their mechanic, they came back and said the old ECM was shipped to "corporate".... WHAT?!! Now enters the service manager. He was bipolar as I was calm and never raised my voice then suddenly he started yelling loudly at me. Asked me why i didn't fix it! I explained the absurdity of their mechanics diagnose there. Demanded them to release the car, give it back the way we brought it there. Ended up having to pay $900 instead of the $2K bill. Took it to a competent shop, diagnosed with 220cc injectors and should have been 240cc ones. They confirmed it was nothing to do with the ECM nor the fuse block. Don't get your car serviced here. Their mechanics are horrible and their service manager should be fired before he snaps again on someone.

Absolutely phenomenal service from the selling crew, very open to working with me on, William in…read moreparticular very helpful and took a lot of time with me. I did not feel pressured in any way, and made the experience very nice and enjoyable. Highly recommend buying from him and a new car from the dealership.

1-Star Review -- Horrible Service, No Accountability, and a Complete Loss of Trust!…read more I brought my 2013 Ford F-150 XLT FX4 to this Ford dealership for service and inspection because I trusted their service department. I have been doing business with this location for many years, and unfortunately, they have completely lost my trust. The biggest issue is that I was told several items on my vehicle had passed inspection when they clearly needed attention. My battery terminals were heavily corroded, yet I was told the battery had passed inspection. The corrosion was significant enough that I later learned my positive battery cable needed replacing. My engine air filter was dirty and needed replacement, yet the dealership also marked it as passing inspection. These are basic items that should have been identified during a proper vehicle inspection. Then there is the issue with my spark plugs. I paid this dealership to replace them, and they assured me the work had been completed. However, after approximately one week of driving, I became concerned about their condition. I took my truck to another certified Ford dealership, where the spark plugs were removed and inspected. I was informed that, based on their condition, the plugs appeared to have been in my vehicle much longer than one week. How does a vehicle pass inspection with heavily corroded battery terminals and a dirty air filter that needs replacing? And why should I have to pay another Ford dealership to check behind work I already paid for? I returned with evidence of these issues, expecting someone to take responsibility. Instead, I received no meaningful accountability, no corrective action, and not even a sincere apology. As a longtime customer, this is extremely disappointing. I trusted this dealership to properly inspect and service my vehicle, not simply check boxes on an inspection report and send me on my way. I will NEVER bring my vehicles or my business back to this location again. If I could give zero stars, I absolutely would. My advice to anyone considering this service department: PLEASE BE CAREFUL! Check behind their work, request documentation, inspect your vehicle, and make sure the services you paid for were actually performed. Customer trust should mean something. Honesty, professionalism, and accountability should never be optional, especially at a certified Ford dealership.

My daughter bought her Passat here and get it serviced regularly and they have a great service team…read moreto manage getting you in and out as quick as I can. She's had her car three years now and all the maintenance done here and has had great service great support when she needs anything. They have a good inventory of Volkswagens and other used cars and a huge parking lot of inventory they need to move. Did a full service in less than three hours giving me time to have lunch with my kiddos and even ran into the mall for a few things. My car runs great and this is a great dealership to work with. Highly recommend

I have had so many problems with this location that I will never return here again. Sorry this will…read morebe a long post. 1st visit made an appt for the Carnet issues. Was told diagnostic may take time. James told me he can reserve me a loaner but waitlist is a month. So I reschedule for a month out per his recommendation. A month later, I'm told James called out of work and didn't reserve a loaner. Another advisor Quentin took over and said they can give me a loaner tomorrow. The next day at dropped off I said I may need an oil change too. He said he will look into the history and will let me know. When I went to get my car, Quentin wasn't there. Oil change was done and the 30k free service used. My car only had about 18k, why they didn't use the 20k service. I was annoyed but didn't have time to ask. Next visit, while waiting I asked Asmir about the service. He look into it and saw that the 10K service expired and so the previous owner used the 20K service which is why they 30k service. I appreciated it, so I started booking with him. No issues for a few visits. Last visit- I booked with Asmir on Friday 8am for A/C issues. I usually drop my car off the night before. At drop off, I handed Quentin my keys and I told him I had an appt tomorrow with Asmir, told him about A/C issues and also mentioned that I notice some paint chipping off my rims. Him and the assistant manager looked at the rims and said that it looks like they have been repainted (before I bought the car?) but that they can try to push the claim through for underlying problem since you can see where the original manufacturer paint was chipping, and it shouldn't be a problem. Friday morning, 2 hrs after my appt I get text/emails from VW of me missing my appt. I told them my car was already there. I then got busy with work, so about 5pm, I gave VW a call. Will from the front answered. I asked him about the status and he said my car is currently in diagnostic. I asked if the rims were noted and he said no. He then transferred me to Quentin. Quentin tells me that Asmir called out and that no one knew my car was there so it has not been touched. (Even though he took my keys from me less than 24hrs earlier). When questioned about the appt and Will lying, he said they don't have a process for when someone calls out. Sounds like poor management. I asked when to expect an update as I can't go without a car. He put me on hold, upon return, he said he got me a loaner with no wait and that he checked in my car. Great! 4 days later-no update. I texted; Quentin told me it's still in queue. I called and asked to speak to a supervisor; Sead was "busy" and sent me to VM, I left a VM and asked to be called back- no response. 4 hrs later, I texted and said I will be showing up if I don't hear back. Immediately, Asmir texts and says he was looped in by Sead bc the service line was "blowing up" and that Quentin is out with Covid (even though I was texting with him that morning). I asked him to call me, when he did I asked was Sead who I left a VM asking for a call back. He said yes and apologized that Sead should've called me. He assured my car will be seen asap and not worry as he is taking over. I trusted him so I agreed. Wednesday comes and go, still no activity on my car- Thursday morning I am told that the tech will pull my car in soon. By 12, I called as my car is still untouched since the day I dropped it off. Asmir said he will go see what's up. Within 21 mins of pulling my car in-I am told that the claim was denied due to prior alterations on the rims and that they flushed the system and recharged it with Freon- A/C seems to be fine. I asked was there anything thar can be done about the rim as the original paint coming off under the repaint and if something wasn't wrong, why would all 4 rims need to be repaired in the first place. They said my carfax report has CarMax painting the rims, so no. I asked for a copy of the denial and was told "I can see if I can get a copy". Then they said the claim advisor is on site and said that VW will not consider the claim so no claim was submitted. I was then informed told that Sead wanted to speak about the warranty situation in person. I told Asmir I can come in morning and was told that Sead will be in. When I showed up, I was told Sead is out for the day-shocker! The warranty advisor is sitting 10ft away and didn't bother to say anything. Prior to buying the car- I pulled a full Carfax report- no mention of repair. At this point, I gave back the loaner, took my car and left. I wasted too much time with this place. I will gladly take my car to another VW dealership. And guess what, my rims got repaired, free of charge- just no thanks to this place.

we just purchased a new car from Mall of Georgia Mazda, and we couldn't be happier. Malyan and…read moreDwayne were fantastic and everyone there were great

What a great experience for buying a car. My wife and…read moreI went to Mazda Mall of Georgia to look for a replacement of her 2016 Mazda CX-5. I already looked at their inventory and picked out 2025 Mazda CX-5 Reserve in Soul Red CPO. I had called ahead to make sure it was still available and made an appointment for 5:30. We arrived and were greet by Lewis Moats. The car was waiting for us by the front door. After copying my wife's license, we were off on the test drive. The route was a blend of curvy back road to a ride on the highway to get a good feel of the car. Lewis got quiet when asked so we car hear how quiet the car was and there were no strange noises. My wife loved the handling and the power on tap when needed. Zoom Zoom it is. When we got back to the dealership we met with the sales manager, Carly Vendemia, to go over the numbers. I remembered her as the finance person who helped me buy my 2021 Mazda CX-5 Reserve which shows this is not a turn over dealer but one where people stay and get promoted. She and I went over the numbers. I showed her my research on my trade and she showed me hers and we met at a number we both agreed on. I also filled out the coupon on their website and got an additional $500 off. Next stop finance. Fabian Jackson handled the finance part. He was professional and showed me all the options. Since it was a CPO and had warranties all we needed was the oil change package which gets you 6 oil changes with tire rotation and inspection every time you come in. I got it when I got my 2021 and it is well worth it. He was unable to match my interest on the CPO that I was able to get from my credit union but they came close. Last step was Lewis Moats, a great salesman, who patiently sat with my wife in her new car showing her all the options and controls. He didn't rush her and she asked question after question. He also programmed the car play to work with her phone. She was happy and drove home with a smile. There are a lot of dealers out there but this is one you should shop at. They care for their employees and it shows. I have seen the same service people for years and one became the service manager. They explain everything that needs to be done and fix it right the first time.

If there were a way to give 10 Stars I think I probably would. JR yes that's right JR Ewing is an…read moreexample of good Christian behavior in the car sales industry. This man never pressured me and never treated me like just some woman coming to buy a car. I will return here to buy my next vehicle even though I expect this one to last quite a while. I truly believe my car is a gift from God since it was far less than it should have been and nothing was wrong with it. The fact that it was priced the way it was is the only reason I was able to get this awesome vehicle that I drive now. JR was patient and informative and kind. I recommend you definitely give this company a shot at your business if you're wanting an honest fair deal. Thank you JR so much and I apologize that this took so long to get out there. As I have now been driving my car for almost 7 months. Thank you, Brandy #ewingmotorcompany

Purchased 4 vehicles here. Some good experiences, some bad. Can't be anything but neutral…read more Seems like they were better a few years back, but that's just my experience.

Had a great experience getting my wife's Durango serviced here. We waited until the last minute to…read moreget her oil changed before we left California and they ended up "stripping" the oil filter cap and couldn't get it off and advised us we needed a new oil cooler. Said it was under warranty no big deal... my problem was why was it on that tight to begin with!? Anyways I advised Eric at the service department of the problem, and he said they'd take a look. Thank god they got it off no problems. I wouldn't hesitate to come back and get work done here, I was treated well and the price is good too.

First off...my service advisor "Renee" was great. Have no issues with her. She was polite and did…read moreher job. However the dealership has its "own policys" that didn't get explained before dropping off a vehicle with them. I am local dealer. I took a Ram truck in on trade and noticed there was an open recall for the CP4 fuel pump. Also to be noted the check engine light was on and the repair was for the fuel rail. After doing research we learned that trash from the pumps that prematurely break down will leak into the fuel rail causing this issue. I informed Renee the service advisor of my notes when we dropped it off. Got a call 48 hours later that the truck was ready and we could pick it up. Arrive to pick it up and the check engine light is still on. I ask about this and per ownership, they will not diagnose check engine lights for another dealer. I explained that the reason the check engine light was on, was due to the fuel pump failure which is up line from the fuel rail. Trash builds up in the rail and that diagnostics from Dodge says they will replace the rail only if the vehicle fails to run. So bottomline technically I should have drove the truck till it left me stranded before taking it in for a recall and then the entire fuel system would have been covered by the recall put in place. I picked up the phone and called Hayes CDJR in Gainesville. Explained the entire story to them. The service advisor said yes...we would have and could have replaced the fuel rail under the warranty recall....but since MOG Dodge already completed the paperwork they would not be able to open a new case and get it fixed for us. Bottomline. This "company policy" cost me over $1000. Had I went to Hayes, it would have been covered. I wont be back and I suggest you find some place else to go. It pains me to leave a bad review but this is just bad business.

Unexpectedly here, and had a good experience. No pressure is…read morea definite plus! Walked in, asked about a specific car with the front desk. Instead of walking us, he actually stood there & pointed to the section of the lot & let us go. Said is we needed to test drive to come back & he would set it up. Left to see if we could find anything else... ended back at CarMax Buford to test drive around 4:30 pm. A new man was at the front, he didn't seem very enthusiastic & not the friendliest of welcomes, but whatever. He ended up being our salesman. Ben Anyway, went over, set up the test drive, he still was not overly kind, just sort of blah. We were mot thrilled to be there either, so.. Anyway, got the transaction done- Know they do NOT accept credit cards for any sort of payments. Make sure your bank is set up to accept your purchase before you go!! Clean inside. Towards the end of the night the restroom could have used attention. He offered water upon seating, but not again. OK- we knew it was there, but we were too busy. We got a car & now car payments. Was this stress free, yes except now we have a monthly bill. Could our guy Ben have been better to make us feel like he wanted our business & not be so clinical, absolutely. Do WE ultimately care if he kisses our butt... no, WE don't. I bet if he was selling an AUDI, maybe he would have been more upbeat?! Anyhoo- transaction done! I hope not to visit again for several more years, but would definitely go back if they have the right inventory. They give these cars a great once over & don't sell if there are any red flags. They have all service records & car fax reports too. Best of luck out there! Stay safe & true to your budgets!

I've purchased a 2023 Chrysler Pacifica and less than a month the vehicle has stopped working. I am…read moreso glad I purchased the CarMax warranty otherwise I'd be shit out of luck. I towed it to CarMax to get serviced and I've been getting false promises that my vehicle will be "squeezed in" for service despite ever getting service. Unfortunately in order to be eligible for a rental car you have to have a diagnoses, but I've been getting the runaround on even getting it diagnosed. I've got 3 kids and no way of going anywhere. The service girl, Mikayla is rude and a bi t ch. and has zero customer service skills and should NOT be in this line of work. She should be a warden at a prison to suit her personality best. If you plan on having your vehicle break down, purchase from this place. But make sure you purchase that additional $3,000 warranty or else your screwed.