Having been in the industry previously for 16 years, I can assure you the passion they naturally…read morehave for what they do and their willingness to go above and beyond for their customers is unmatched. Probably the most customer centric company in the industry. From your initial meeting with Matt, to the attention to every detail on your project from Sergio and the incredible team at the office, rest easy knowing The Good Guys are always there to give you the best experience and result. Great group of folks that strive to only provide the best outcome on your project.

Home improvement companies are doing big business in the DFW metroplex right now. Unable to reach…read morethem via their website or via telephone I decided to go into the store. Once in the store, I was able to receive service. After scheduling an appointment we received a quote to replace the tile in our master bath. We were ready to move forward until we read the contract. The terms of the Good Guys Flooring contract were unreasonable. Per the contract, an upfront payment of 75% is required. Cancellation would result in the loss of up to 50% of the deposit. We requested that a start date and date of completion be added to the contract before we would sign. Without a date, the company could delay our project indefinitely and keep our money after we got tired of waiting. The store representative stated that he needed to speak to the manager regarding our concerns. We never heard from him again. Eventually, the DocuSign contract was canceled. I guess there is such a thing as having more business than you can handle.

Wow! From Athanas the sales rep, who was just as cute as can be to the install within a week with…read moreCal and Charles was so smooth!!!! I wish I would have spent the extra money for a wand type shower head and extra shelves, per se. So obviously I was not given a hard sales approach, it was Amazing dealing with Expo Home Improvement!!!! Oh, and Jameson kept me informed from start to finish!!! Cal and Charles showed up at 8:00am ready to work!!!! They covered all my furniture in the bedroom next to the shower install and covered my floors. I am amazed at how beautiful the job turned out and much bigger my bathroom feels!!!!!

I would give ZERO stars if it were possible. I arranged an appointment while attending the State…read moreFair. It was scheduled for Monday at 6:00 PM, and I received a call after my appointment time informing me that the representative was experiencing car trouble and would be delayed. Subsequently, I received another call indicating that he would not be able to attend, and I was required to reschedule. Therefore, I rescheduled for Tuesday at the same time, this time with a different representative. At 5:52 PM, I received a call stating that the other representative had a flat tire and that I needed to reschedule once more. NOT ON YOUR LIFE! If they cannot even attend for a consultation and estimate, I have serious doubts about their reliability in completing the job. DO NOT waste your time!!! "I would go as far as to say their positive reviews are written internally."

We worked with Susan Podowski and the team at 123 Remodeling for a near-full house remodel…read moreinvolving significant structural work. We picked 123 because we wanted a one-stop shop for our project. Susan was an absolute pleasure to work with. Very responsive, communicative, professional, and creative. She has a fantastic design eye and great common sense. Virtually all of her proposals or suggestions were spot on from the get go, which really inspired confidence through this major remodel. The remodel turned out great - We love our new home! We would love to work with Susan on our next house project!

My wife and I chose 1-2-3 Remodeling after interviewing six companies to remodel our kitchen,…read morebreakfast nook, and den. Our choice was based on the thorough knowledge and creativity of Susan Podowski, the designer and project manager of our remodel. She was prompt, prepared, and easy to work with. She presented her wonderful design ideas, but was more than willing to listen to our suggestions. Throughout the project, she was in constant communication to keep us updated on what was going to take place next. Our choice turned out to be excellent. The remodel went smoothly, and the workers cleaned the site daily. Since we lived in the house during the work, the crews worked with me to ensure that the disruption was minimal. Every remodeling project will experience changes and sometimes delays beyond the control of the remodelers. Our delays were minimal--a change in kitchen pulls, a reorder of a couple of damaged cabinets, and some minor wall and flooring repairs that were uncovered during the demo. Even with those slight delays, our project was completed in seven weeks. We are so pleased and excited about the transformation of our main living spaces. The kitchen design proposed by Susan is both beautiful and functional. Along with the flooring and repainting of the other two rooms, our house feels new and very updated. We recommend 1-2-3 Remodeling for anyone who wants quality work, consistent progress, fair costs, and clear communication.

Raymond went above and beyond to help me solve the problem I was experiencing with my previous tile…read moreinstallation! So grateful!

Floor and Decor is good. what I did learn is the corporate policies are not consumer friendly…read more Be careful because they don't appear to have long standing relationships, and tend to "discontinue" products quickly. So, in the event you have a catastrophic even, likely you will have to change because you will not be able to duplicate your choice. i had that issue, wayer damage, and to keep from starting all over, I wanted to only replace what was damaged to keep what i have and love. Chewy, Annabelle and Chris at the Mansfield Tx store were amazing, very helpful and tried to do what was within their job descriptions to help but, F&D policies, process and procedure are not consumer friendly, not consistent with what is stated, promoted on their website consistentl. To make a king story short, they found the "discontinued" flooring in three (3) different states, $450.00 for the flooring, and shipped BECAUSE THEY DON'T SHIP... charged $450 per store for over $1,200.00 for Shipping. Highway robbery and raping their customer. I ONLY did so to save time. However, I still need flooring for four (4) other rooms and F&D manager would rather loose money, approximately $2,000 or more in sales, than expense the freight. Hell, they didn't bother to send the product back to main warehouse to ship to a store. Want that money... bottom line, they lost money. The store manager wasnof no help, so he can keep working hard and if I were you, be careful and spend your money wisely... else where.

I wish we had known about Elite Renovations sooner because they can do it all. Michael is a kind…read moreand knowledgeable professional who communicates throughout the project. We had a leak that caused floor damage so we found Elite Renovations to replace the hard woods. It was such a great experience especially because Elite had multiple teams who could repair the leak and paint and restore all damaged areas in a timely manner. Reasonable cost for such high quality work. Elite will definitely be my first call in the future.

Kitchen Reno. When Michael came to the house to meet us we told him our goal was to be able to host…read morea baby shower at the end of May. He promised us it would be ready and it was. Michael's team worked so hard and were always so kind, we were amazed at the quality of work and if something wasn't quite right he made it right. We had some unique requests based on the uniqueness of our home and it never phased Michael. He was always communicating to us when workers were coming and always checked in either by dropping by or by phone. We live in Rockwall county so it's a bit out of the way but he would come multiple times a week. Michael manages multiple projects but you would never know because he always knew what needed to be done or was outstanding. And special shoutout to Primo, Benny, Oscar!

I've been remodeling my homes since forever. Usually we do our own work. My daughter has a condo…read moreand needed work done - she contacted a big box store (whole other story - it was a horrible delaying experience). I found Allan and called him. He set up an appt. within days, arrived on time, listened to my project. Tuesday reviewed project (it's a small job but to us it's major undertaking). I figured it would take weeks (big box said). NO. It was done in less than a week - and when we found an issue - he had it fixed before I was finished telling him about it. The installation of counters (in a world of uneven things) - I don't know where to begin - care was taken to demo, and install new counters and you cannot tell there was work done. I'm so impressed with Allan and his company - on time (ahead of schedule), on budget, flexible to what can afford, professional, dealt with difficulties. You can definitely count on Allan to get things done - top notch. He effectively worked around imperfections and produced perfection. Can't thank or recommend him enough. One of the best contractors I've ever worked with. Thank you so much.

Requested updates to my kitchen. The end results are amazing and I look forward to working with…read morethem again. Friendly and professional crew and they did a great job cleaning up after each day.

My plumber fron Legacy Plumbing, Brandon, went above and beyond for me- and in the pouring rain at…read morethat!!! He has made a lifetime customer in me. I absolutely recommend this company. Thank you again Brandon!!

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

If you renovate you kitchen, here is the place you should be. There's the heaven of stones,…read moredisplaying thousands beautiful granite and marble slabs on the yard outside from affordable to high-ends. My daughter's moved from LA to Plano, buying a house and they decided to renovate from dated kitchen island to her favorite one, the marble slab. The contractor recommended go and choose her favorite one, taking pics and negotiating prices. When I stepped in this store, it's a mind boggling moment. Marbles and granite stealing my heart, cause I've imagined this store would display only notebook size samples, not actually 60x100 sizes. And every stones are beautiful even though they didn't wash their faces, no cosmetics, no eyelashes, no lipsticks, no curling hair, no dressed show up, just simple and rough cut and standing outside. The patterns and colors you could see stealing your heart easily. And the price is negotiable and the customer service is great giving lots of options to choose from. If you want renovate your interior, come to see. I bet you would be enthralled, hypnotized, and falling in love right away.

Expo Stones in Dallas is a very professional business. They were very helpful and there quality…read moreand price is much better than their competition. All of their employees are very kind, and helpful and there to help you make the right choice. Ferris, the V.P. is very professional and runs a great business. It's a great place to go find great and quality granite that you can be proud of.