We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

Been going to this location for several years. I've skeptically trusted them, as the turnover rate…read morewith managers and employees seem to be a revolving door. Today went to get oil changed and I was suspicious they didn't change the filter. When I got home I checked, it was an old filter. Had old oil smudges and dirt. I went back up to get it changed. He crawled under the truck and said it was changed he just didn't wipe it off. . Wipe off dirt and old oil smudges from a new filter??? Asked if I wanted to change it again. I said no, I want you to change for what I paid for originally and you didn't do. I pulled in, three went below the truck in the bay. Stayed down there for a few minutes, came back up and said he changed it and showed me a filter that didn't even belong on my truck. I asked if he was going to add oil.. said he didn't lose any.... His commitment to that story is really impressive. He and the cohorts who supported his dishonesty are a threat to the business and its clients. It is truly unfortunate these guys were behaving in such a manner. I've changed oil quite a few times, I know...

Very quick service! They lined me up and immediately got to work super efficiently. Super nice and…read morecommunicated well. No problems whatsoever so ever! they showed me my battery life and my filter to make sure it was good as well. Will be back to this location for sure!

Got my oil changed while I was visiting Nashville. Very professional, and the manager Colin was…read morehelpful. They charged a bit more than other oil changes I've had done in the past, but I was in a time crunch so I didn't really mind it.

Quick and professional. Was in and out in 15-20 minutes. They did great to explain and were not…read morepushy. Will be back.

The assistant manager, Cheese, helped me with me oil change. She was one of two people working in…read morethe store at the time. The other employee was a trainee. Cheese was doing the majority of the work AND helping the trainee at the same time. Though she was ovewhelmed with cars, she worked with total confidence and ease. Cheese deserves a pay raise.

Sat in line for 15 minutes after posted open time of 10am on a Sunday. Store never opened several…read morecars backed out and left. Called customer service 10 minutes into waiting and they had no explanation, store was supposed to be open but no one was clocked in. They said they'd call the area manager to find out what was going on. Offered to give me another location to drive to. I told them I had other errands I needed to run in the area and asked if they could call me back or have the area manager call me back if they found out the store was going to actually open. They said they could not call me back, and I'd have to drive back by or call back again to check. They offered me a coupon which is the same $15 off coupon I already had, and can't be combined. Horrendous experience and waste of time from a company that markets itself as convenient and fast. Will be looking elsewhere for oil change services.

Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Super helpful, quick and helped me decide what I really need vs what can wait to help keep the…read morecosts down! Trust them to tell the truth and fix your car quickly!

I have dealt with this location for many years, and will no longer be using it! I have purchased 2…read morebatteries in the past 8 months from this location. I had issues with the first battery a couple months after buying it. I was able to return and they swapped it out with no issues. I had issues with the 2nd battery (an expensive one for my classic car). I had to get a jump start early Sunday after getting gas as it wouldn't start. Later that day, I was on the side of the road on with my classic car as it stalled due to battery, I pulled the battery and went to the store to swap it out. They did not have it in stock (nor at multiple other stores as he did call to see if I could find one). The rep then told me he might get one in on Wednesday or Thursday but I explained I was broke down. He said there's nothing he could do but maybe I could get one somewhere else. First thing Monday morning, I got a battery from a parts store. I then went back to the store to meet Jason the Manager. He explained they do not refund for batteries, but I can call corporate customer care which I did. They took all the information, and asked me to email a receipt of the replacement battery I purchased elsewhere which I did. Today (Tuesday), I missed a call back from customer care asking me to call them back. When I called, I was placed on hold till she could get Jason from the store on the phone with us. After 3 attempts, she was unable to get her call answered. I asked and was told to stop by the store. Jason was already gone for the day. I spoke with the MOD who contacted Jason only to be told I will not receive a refund, only an exchange. IF Jason AND the customer care for Valvoline both know it's their policy to NOT refund for batteries, and NOT have my battery available at this or other locations for exchange, WHY did I waste numerous calls and frustration in these efforts as told by both parties????? I am a disabled veteran, neither I nor any other customer should experience those stresses or experiences with policy that doesn't nothing to protect their customers. I will be sharing this with my friends and colleagues.

Quick service. Guys were communicative and respectful. Same service I've gotten at any Valvoline,…read morewhich is why I come back. Thanks y'all!

These guys did a FABULOUS job lemme tell ya! Fast. Easy. They checked everything. I felt very well…read moretaken care of Also I didn't feel like they were trying to up charge me on everything. Kindness. Professionalism. Humour (which we ALL desperately need) and Speed. All coming together to give me a fantastic experience for my Lil Blu treasureful car.

It's like getting you're oil changed by 101st Airborne! No frills, absolutely precision, no…read moreunnecessary waiting!

Horrible horrible horrible. Never will go here again. Went in for routine oil change left needing a…read morenew battery. And guess who the blame was put on????!! ME!!!! We love that right? Apparently when they first tested my battery it was bad...but no one told me that. Was given a whole list of recommendations and not once verbally or written was my battery being bad mentioned. Checked my invoice and what do u know it tested fine (pic below)! I went to leave and my car wouldn't start, they retested my battery and it came back bad (no shit lol). Tried to sell me on getting the battery replaced there, absolutely not. So here I am with a dead battery currently being replaced by triple a. You guys absolutely suck and I will never return. Yours truly, A loyal customer who never had issues in the PA/NJ region

I love this location, they are all super friendly and helpful and professional. And they work so…read morefast! Eduardo, the manager, was great. I took my 16 year old daughter to learn and they were so kind and explained everything and were super patient. I've been three times in the last few months and it's always been excellent! Great job!! Highly recommend.

I had the pleasure of being helped by TY and it was the best experience I've ever had at an oil…read morechange spot. Would highly recommend this business and location. Helpful, not pushy, and kind.

I will review this shop on every platform I can, every opportunity I get. The crew here is…read moreabsolutely wonderful - they were quickly, they're so knowledgeable in what they do, and they always greet you with a smile and a positive energy. Rodrick is absolutely wonderful and takes the best care of me every time. I've used a few other oil changes around here and I will never go anywhere else but Express again. The prices are good, the service is second to none, and I always leave there feeling taken care of and confident in the service I received. Highly, highly recommend!!

Easily the best experience I've ever had at a car shop. Great work, pricing, communication, and…read morehonesty/integrity.

Great honest shop! Good pricing and they got me in and out same day ! Will be back !…read moreWohoooooooooooooo