I had to reach out to the shop. Was placed on hold then hung up on. Called back, then was directed…read moreto the owner who consistently spoke over me and eventually hung up on me. Owner essentially told me to kick rocks and to talk to a lawyer. Current: Awaiting feedback from establishment owner regarding taking my vehicle elsewhere to have the repair looked over, paint corrected to remove swirls and detailed to remove staining, to fix what was damaged by the shop and out of the scope of the original repair. Update: July 29th pickup. Issues under the hood appear to have been addressed. Missing screws were replaced, fan and airbox were attached. However, my car was now poorly washed, residue streaks running down the vinyl on my trunk, windshield, etc. from soap that was not rinsed off. For some reason my hood and the front quarter panels over the wheel wells had now been buffed and done in an extremely poor manner, the entire hood is covered in swirl marks as well as the quarter panels over my wheel wells. Interior gray trim and leather center console now have black stains from something being sprayed on them and sitting. Documentation does not have original intake miles when my car was dropped off on the 15th, when I asked what the miles were, I was directed to review the state inspection which occurred on the 22nd, a week after I dropped my vehicle off. Variance in miles after inspection was done and when my vehicle was picked up. Original post: My experience is still in progress for a Progressive insurance claim regarding hitting a deer and front end damage. Vehicle was dropped off on July 15th to have the condenser, front fascia and grille replaced. Repairs were completed and the vehicle was inspected on July 22nd. However, upon picking up my vehicle today, July 24nd it was sitting out front on display, windows down & covered in bird excrement. After the repairs had been completed? Why is my car still being driven if the repair is done? As well, no one walked me through the repair, only backed it up for me and told me the keys were in it. Upon inspecting it myself, I found improper screws, missing screws, my airbox was not properly attached, the condenser fan was not properly attached either. Vehicle was left pending another tear down and review.

iI brought my Honda CRZ in for repairs and this company did an excellent job. They even detailed…read moremy car for me. I would highly recommend this company for repairs, painting and great personable service. I just got sideswiped yesterday and will be bringing my car back for repairs soon.

From my initial contact to the end result of my interior detailing Compass and UB made the…read moreexperience a 5 star! UB is a great communicator- returned my calls promptly and graciously answered my questions- kept to his estimates - showed up on time and did a beautiful job! - all which are important to me - my 2007 Corolla looks brand new!! Thank you UB and Compass Car Detailing.

the work was good. removal of cracking clear bra on front of Honda accord. however, three issues…read morewith cost: 1) there is no tax on services in VirgInia I had to ask for it to be removed from the estimate, which he did. 2) I was charged for 5 hours ($100/hr) of work after I received two separate texts saying that my vehicle was done in 3.5 hours. (The estimate was for 5 but he had stated he was not sure how long the work would take at the time of the estimate.) When I attempted to clarify with him, he would not work with me. 3) There is a 3% fee for credit card. Not unusual , but there was no discussion or signage ahead of payment time. Watch your wallet here.

These folks were extremely dedicated when working with my car. I wasn't the most confident going…read moreinto this business due to some other local businesses recommendation. I am glad I went with these guys and I'm going to have them do some project work for me as I paint my car. Their team was super accommodating, even giving me a ride home. They were informative and knowledgeable about the paint process. The quality of the work begets the value of cost.

Had my truck repaired a few times tbhey don't honor the warranty only when they feel like it the…read moreoffice personnel are rude and laugh at the customers when u ask a question and act like u threatened them there work doesn't stand up do your self a favor go somewhere eles plenty of other places to go

I Had a great experience with Haskins Bayside service center. This was my first time needing car…read morerepair in this area and they preformed it quickly, were professional in their service and made a less than positive accident a positive experience overall. Thank y'all!

Had my car for a month going on two and parked it in the back with the parts cars. If I had not…read moreneeded something out of the car it would probably never been fixed. Do not recommend them.

Impact fixed my truck. I had installed the spark plug wires how the Haynes repair manual directed,…read morewhich was incorrect, so the engine would not start. I had it towed to Impact for repair. Two days later I was billed $255 to arrange the wires correctly. No other work was done, apparently. I am not going to give them my business again.

Dropped in without an appointment and needed a tail light. Five minutes and $2 later I was on my…read moreway. Very helpful and friendly.

High winds forced car door backwards days ago. The car door has a loud, screeching sound whenever I…read moreopen that door. I went to Gunn's Body shop here in Gloucester to see how much they would charge to fix door. A nice guy Keith greeted me inside business. I told him my issue and he immediately went to car inspected door frame and a quick pull on car frame near door and resolved it. Opened door several times to check for sound, no issue at all. I knew that would be a costly fix. Didn't cost me a penny. Thank you Keith for your time and concern.

it made me add a star but honestly the rating would be zero stars…read more Very unprofessional owners since the old man passed .... My car went in on an insurance accident claim they charged over $3500 and left the the damage to my wheels,jackshaft,etc. not fixed ....they rigged my rims to where it appeared fixed and completely switched everything around to hide it.... accident was on left front tire and they somehow spray painted my brake on right side ...... had to have another shop fix everything all over again due to their rigged up mess..... DO NOT GIVE THEM A CHANCE TO HANDLE YOUR CAR THE SAME WAY !!!! Mechanical things that they "missed" could have caused an accident a could had killed me and my kids ..... owners are rude and honestly need to take a long look in the mirror your attitude is above and beyond your looks so please pipe it down to a negative five ..... period

My husband and I had to have our SUV sent to Caliber Collision due to an accident last month. We…read morewent to pick up our SUV today,and I had to say Thank You to Mr. Daniel Garcia for doing such a wonderful job with our car!!! It looked like a brand new car when he was done with it!! Again,Thank You Caliber Collision!! You're the best!! I will definitely send people your way!!

I came in for an oil change, simple as that. They sent coupons in the mail. I made an appointment…read moreearly in the morning, yet still waited over an hour for an oil change that should have taken 20 minutes. The mechanic finally came out and told me I was "6k miles overdue on my spark plugs" I told him my REGULAR mechanic just changed them maybe 2 months ago. This was the first red flag, as a woman by myself I could sense they were trying to upsell me on something I didn't need. Then he goes on to say I have an oil leak--the worst/hardest kind to fix, and gave me a quote of over $1000. I had just in the last few months had a lot of work done on my car, diagnostic as well, and found it pretty convenient my regular mechanic didn't catch an oil leak but they somehow did. I declined the estimate, took my car home and spoke with multiple mechanics. I let cardboard sit under my car for several days and not a drop of oil appeared. At the advice of my mechanic I also let my engine idle for 15 minutes with the cardboard underneath, as he said some leaks do not drip until pressure builds in the engine. Still NOT A DROP! He explained to me that companies like HARRIS send out these coupons for oil changes to get you in the door, and then upsell you on all this work you don't need. They make very little money just doing oil changes all day why else would they practice business this way when they are a full service garage? I will NEVER return, and shame on them for trying to scam a young woman by herself, just trying to get her oil changed for a good price.

Very pleased with my service. My 2010 MDX needed to have a fair amount of service oil change, tires…read morerotated and balanced, new plugs, plus other things and they did an outstanding job getting everything done and at a reasonable cost. Thanks for doing such a great job.