Excellent product with exceptional installation and service. High attention to detail throughout…read morethe process.

Matt and first class crew do GREAT work and are always friendly and helpful. They do the work you…read morerequested and charge a fair price; it's not cheap, but you get what you pay for for. In my case, on the blue car, they added that stripe, a "bra", windows tints, and ceramic coat - and it was exactly what I wanted. Both of my vehicles look new, and one of them is 6 years old.

Did a brand deal for some money off our service and regretfully promoted this company to my…read morefollowing on Instagram. Have never dealt with an owner as unprofessional as Matt. I could go on and on about our experience and everything that went wrong but I will soon be posting publicly about that in detail along with the many other people that have been taken advantage of by them, they just didn't have anywhere to post about it. We had to return our car to Huntsville around 4-5 times to get messups fixed only for the blame to be put on us, the customer. Below pictures are after they "cleaned" our car after we had to bring it back because as I was pulling out of their business, we noticed the tint was literally hanging off the windshield. We had to personally get this deep cleaned so it wouldn't damage the dash speakers from the gunk they left in our car. (When sent to them, responded with a catty (sorry your dash wasn't perfect.) We had to remove all of the excess tint they left scattered in the car and clean muddy footprints. I have to agree with the other reviews, rarely was the pickup time ever correct. Was told to pick up at 6 (the latest) and showed up 530 and left nearly at 8pm. Another customer was there that said they were told to pick up then too and they still hadn't left when I did. The bumper picture below is after they performed a full "repair" of the damage they claimed we caused the week they installed it. They attempted to charge $800 because they said they had to replace the entire bumper piece. Matt said he saw the damage when he received just didn't know if I wanted them to fix it so he didn't mention it to either of us, we had to point it out. They delivered my car back to my house and before we could even drive it we sent pictures AGAIN showing there was still damage and this time they couldn't blame us as we hadn't even driven it after delivery. Matt suggested "Jesus man, YOU could've hit something in your garage." Keep in mind Hornbuckle parked my car in our garage as we were in Tampa. We are blocked on text and Instagram by them. We have already spoken to a few with similar/worse stories than me. Would've been open to a conversation if the second we pointed out the damage, Matt wouldn't have said to my wife and I "Looks like yall hit something." After asking what their excuse was 4 times after delivering our car after their full replacement of the bumper, how the damage (shown in picture below) could even be there without the car being driven, no response. We wish we would've read the 1 stars on here before choosing them. I had to get multiple rentals and Ubers to make up for their messups and never once was offered anything for this. I promoted this company and in return received a botched job and an absolutely immature and irresponsible owner. When he responds like he does to most reviews with blaming the customer, know he will most likely do the same ole same ole and say that the first time we picked it up, it had no damage. Keep in mind this damage wasn't seen until AFTER we had to bring it back and leave with them for a two week checkup. (He claims he saw the damage but just chose not to tell us?) that's the day we pointed it out, not the day they kept us until almost 8pm. I pointed out to him that other people have publicly called him a "child" and he tried to pull a "I will not be belittled and called a child." before he blocked us. UPDATE: offered a partial refund but only if we brought back our brand new car to them for a 6th time (would never bring my car back) for them to remove the PPF, tint and ceramic. As we sit at a shop to fix their botched job, they told me straight up, why on earth would they want to remove it, it can't be used again... the only reason they could think was a petty business owner. I gave them every option to refund me without having to come back in so I wouldn't have to leave a review/post but unfortunately came to this.

They do an excellent job but I can only schedule them once a year because of the steep prices. If…read morethe prices were a little more reasonable, I would use them more often. If you want your vehicle cleaned really well, you can't go wrong with these folks. I do in fact, have them deep clean my car once per year.

We have had both of our cars detailed by HP Detailing and were completely satisfied with their…read moreservice. They were thorough, professional and committed to excellence, all of which seem to be missing in many businesses today. I will not hesitate to recommend HP Detailing to others who need their services. A great small business to do business with. Don Hull Decatur

They took the sd card out of my camera in my car during a routine check up. I called when i got…read morehome after i noticed it was missing and luckily they still had it, but very sketchy. No explanation on why they took it out.

Don't risk coming here. Just don't…read more We had our van serviced here for a serious repair. It took two weeks for them to fix. That's fine. Did they call me with updates after it took twice as long as originally quoted? No. I had to call and ask the status. They will wash your vehicle after service. Not mine... Forrest the service manager said the was center was down. The GM Ken later said that wasn't true. Which was obvious considering two other cars being locked up at the same time were shiny clean. Just not mine. The interior was disgusting. Dash and steering wheel has grease and oil all over it. Did they even look in my van before saying it was done?? Get home and found rat droppings throughout my vehicle. My kids blankets and jackets had droppings and dirt all over them. Snacks we keep in our car for our kids... eaten. Goodie bags we keep to pass out to the homeless... chewed through and eaten. One of my seatbelts was 50% chewed through! My back up camera magically stopped working. Of course they said they would clean it and fix it. The day we pick up our cleaned van, we saw a rat come out from under the hood. I set a trap in the van and caught a rat! IN MY VAN. They refuse to refund me my money despite how bad my experience had been. They laughed off the potential of what could've happened if this rat had come out of hiding while we were driving down the road... cause an accident... bite my child. Awful customer service. When I told the GM Ken how angry I was and why I was mad at him and his dealership he hung up on me and refuses to talk to me. Sorry that it's embarrassing you Ken, but everyone is gonna see just how bad my experience was. Not going to refund my money? Be prepared to lose it from people who no longer will come to you for service after reading this review.

Top notch, superb, excellent are only a few ways to describe my experience and yet they are…read moreinsufficient. What an incredible experience from beginning to end. On the Spot is on point. Everyone should experience it and you will never look at a car wash the same. Again such a rewarding experienc.

Todd came to pick my car up to take it to a shop. He's super friendly, attentive, and understood…read morethe assignment. He also offered a paint service there as well, which I will be using in the near future! The price was reasonable and I hope y'all know I will be using you again in the future!! I would definitely be in favor of giving Todd a raise!!

I was stranded with my son by a catastrophic engine failure (timing chain failure) in the boonies…read morebetween Huntsville and Scottsboro on Easter Sunday. Mike's was able to dispatch a flatbed within an hour from arrival time to loaded. Incredibly professional, incredibly knowledgeable (I am a car guy), worked through annoying and specific model problems to get my 100% dead car on the sled - despite devastatingly stupid design issues (thank you BMW) - we both kept our cool, worked through the car specific issues and the car was loaded with minimal delays (all car related). The price for service was unbeatable, especially considering the customer service. The best wrecker service I have ever used - in several states, over several decades of driving. I will be using them to send my car to my BMW diesel specialist in Atlanta... when he has an open appointment.

Just amazing and the owner is Awesome They really do great work and clean every nook and cranny.read more

My review is mixed as the work was done very well. The 2 was given because the person at the desk…read more- Destiny - was extremely rude and unpleasant with myself and other customers waiting with me. Destiny made comments such as, "I'm just done with all these people" and "I'm over all these people" when we asked when our vehicles would be completed. My understanding is the the one gentleman had been waiting over an hour and a half - two hours past the time he expected and she was mad he asked for an update? When she went outside, my family members that were waiting for me in their car, heard her talking about me to other employees and other customers! This is UNACCEPTABLE. In addition, she made an error in checking me out, so she told me I would not be charged for the addition. After I left - without notifying me - she charged my debit card the addiontional charges. When I called to ask why, I was hung up on three times in a row. I sent a message to the text message and asked the question; her response that she should have asked management first and she was going to charge it anyway. Again - UNACCEPTABLE! I was not even told this before they charged this to my card. We have a second vehicle to get done. After her rude and unacceptable behavior and the way she talked about me, I will find another business establishment. I hate it for the employees that do the work. She ruined it for the us all.

I live off of sparkman and I've been looking for a close place to get my car cleaned both the…read moreoutside and inside! I've gassed up at the Texaco before where I've noticed this small Auto Detailing Place! I pulled in and was greeted, I asked them a few questions and the young men were all pleasant! I had NO wait time and they actually listened to what I wanted done to my vehicle instead of shooing me away! Thanks rocket city auto detail, you've gained a new customer!

We had our 2001 Ford Escape detailed at Rocket City Buffing and were very happy with how clean it…read morewas. My son,who inherited it, was glad we sent it to be detailed because the interior was pretty gross (older child did not keep the interior very clean). The price was reasonable (they list prices on their website). The crew was nice and professional. We dropped our car off and they called us when it was ready (about 3 hours later). Note about the Location: it is at the Texaco...there isn't a sign on the car wash if you are driving on Jordan Lane.