Great customer service and excellent value for the price. Meticulous attention to detail and quality service.

My review is mixed as the work was done very well. The 2 was given because the person at the desk - Destiny - was extremely rude and unpleasant with myself and other customers waiting with me. Destiny made comments such as, "I'm just done with all these people" and "I'm over all these people" when we asked when our vehicles would be completed. My understanding is the the one gentleman had been waiting over an hour and a half - two hours past the time he expected and she was mad he asked for an update? When she went outside, my family members that were waiting for me in their car, heard her talking about me to other employees and other customers! This is UNACCEPTABLE. In addition, she made an error in checking me out, so she told me I would not be charged for the addition. After I left - without notifying me - she charged my debit card the addiontional charges. When I called to ask why, I was hung up on three times in a row. I sent a message to the text message and asked the question; her response that she should have asked management first and she was going to charge it anyway. Again - UNACCEPTABLE! I was not even told this before they charged this to my card. We have a second vehicle to get done. After her rude and unacceptable behavior and the way she talked about me, I will find another business establishment. I hate it for the employees that do the work. She ruined it for the us all. read more

On the spot is a great and reliable car wash! They are efficient and get the job done efficiently! At the Madison location. My@car was cleannnnnmmm read more

If you want a professionally done auto wash, wax, and cleaning that will damage your car like the automated car washes will do your car On the Spot Car wash is the place to go. They provide auto detailing, coatings, and other services that is a typical of other auto washes. The staff is very friendly and professional! read more

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UPDATE: They do read their reviews in a timely manner. Some of the items that were missing was found. What can I say about this place? The people upfront are nice and friendly. I am disappointed in the people that wash my car accidentally left some business cards 2 $5 dollars off Kona grill coupon still didn't show up. They called me at 12:30 to tell me that my car was ready. Upon arrival and checking quality of car for cleanliness. I noticed that none of my floor mats were done. They took my car back to do the mats and that took an additional 40 mins. read more

i had bought a new car that was filthy so i brought it here to get an interior clean and deodorizing treatment done for the horrid grandma perfume smell that was imbedded inside. they shocked me with how well my vehicle looked afterwards! every stain came out of floor matt's& headliner and no more smell at all ! they went above and beyond to make sure the smell was cleared for me. car is sparkling ! so very pleased with the service here and will return! they truly seemed to care about their work and did everything they could to help me. the pricing is very reasonable as well! read more

I came to on the spot to have the front windows on my Jeep tinted. I wanted them to match the tint on my hardtop. Great job! Fast and efficient. Friendly and comfortable environment. I grabbed a brochure while I was there. I intend on using their 100% hand car washing and detailing services in the near future! read more

On The Spot - Driver and passenger window tint. - Auto Detailing Near Me - Madison, Alabama

Made an appointment for 10 Oct to have my Audi Q7 Interior detailed. The flyer in On The Spot states 5-8hrs for this service. Dropped my vehicle off at 7am on 10 Oct expecting to have it returned within 8hrs max. Called around 12:40 to see how much longer it was going take. Young lady states it will not be ready until 5:30pm.....WTH!! I need my vehicle within the allotted timeframe because I have other appointments starting at 4pm. Told the young lady this and she stated we had other cars to come in and they are short staffed. Why was this not mentioned to me? I would have cancelled the appointment and rescheduled for another day. Very disappointing and no way to voice my opinion to the owner. I definitely need to find another car wash...siggghhhh read more

Great service today and they are fast. I came in to use a gift certificate and it was not a problem. Helpful and friendly staff. Free snacks and water. Clean restrooms. Great products to purchase and was able to watch football while I waited on my vehicle read more

Brought in my 2022 Mustang GT Convertible for Full Service Wash and Wax. They did a great job from the moment I walked in to I drove off. Bella, my car, looked beautiful with a fresh wash and wax,I didn't pay for a full on detail but it looked like it. They did such a great job on Bella that I'm sitting here the next morning with my wife's 2018 Audi A5, Josie. Again, they did a great job. Attention to detail and treated our cars like it was their own. read more

I got my front windows tinted to match the rest of of car. They did a great job, were responsive, considerate, and extremely professional! This is my second time going there for my windows (2 different cars) and I was very happy with the results, and the price for the work! read more

In and out very quickly, even without an appointment! Explained services clearly and good prices noted. Truck looked great when they finished!! Will be back for more services!! read more

I stopped by to check on getting a headliner replaced. The staff was much more interested in playing with their phones than serving me. I suggest you go somewhere else. read more

Convenient location friendly staff providing quality service at a good value. Walk in accepted.

Take my cars there for that show room look. They do a very good job! The inside and outside is good. Give them some time because it takes a couple hours. read more

They did a great job with my car. I thought I may have needed a deep clean, but they did such a detailed job a regular cleaning was all that was necessary. They cleaned the leather seats and that turned out better than expected. read more

If you care about your car and value your time, you will bring your car to "On the Spot"!!! Awesome service!!

Came in for the first time on Saturda and they definitely don't heed their slogan. I specifically inquired about certain things upon entering and were told it would be included in my full service. I agreed to wait the 2.5 hours. Bare minimum was done on my vehicle outside of wash and windows. my rims were not wiped down spotted and dirty. When I pointed it out to the guy who walked over he had nothing to say but sorry and grabbed any spray bottle (not meant for chrome and pretended to wipe one and was finished. seeing he wasn't interested in helping nor using the proper cleaner I left and I will not be back. If you have a luxury vehicle or aftermarket rims DO NOT carry your vehicle here read more

They used steel wool to remove overspray from the plastic dye they used to freshen up the sun bleached plastic trim Tried to cover it up with some sort off spray on lense restore crap. Over $500 to replace lenses on my Toyota FJ Cruiser. BEWARE! read more

On The Spot - Auto Detailing Near Me - Madison, Alabama

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I originally had a Groupon I purchased for an "Express Car Wash" back in 2017. Unfortunately, I never ended up using it. I thought I'd "lost out" on the money spent. However, when I stopped by to get pricing on window tinting, I found out I could still use my Groupon voucher ...even though it was more than a year later. I not only used it towards a car wash, but I also had the windows tinted on my "new" (used) car that I purchased from my family. On-The-Spot went above-n-beyond in helping me out with pricing on the tint, still honoring a more than 1-yr-old Groupon voucher & giving me a ride home while they worked on my car. Additionally, I didn't realize I had a "follow-up" FREE "Express" car wash to use that included vacuuming. However, you had to use it within 30 days. I provided an email that I don't check as regularly, so I missed the 30-day mark. They still honored washing the car, but were unable to do the vacuuming, which is fine. They did a fantastic job overall from beginning to end. I particularly give a BIG KUDOS to the following 3 employees: PATRICK, who worked on my car doing the tint, as well as the follow-up wash & BRITNEY, who gave me the ride home while it was being tinted. There were others who helped out, but I apologize, as I didn't get their names. They helped with the car wash/detail ...so they deserve a BIG KUDOS, as well! I just interacted more with Patrick & Britney. There is another lady that deserves a KUDOS, and I believe her name is KARLY. She helped out with getting approval for the "follow-up" FREE car wash -even though it had been more than 30 days. SO A BIG KUDOS TO THE EMPLOYEES HERE & TO MANAGEMENT FOR HIRING GREAT EMPLOYEES! Be sure & check them out ...even if you don't have a Groupon! Thanks much, blessings many! read more

Zero stars... Worst car detailing ever. The car had stains all over the outside and windshield was oily. All the outside glass was unclean. Mats were so soaked, they were still weeping water the next day. Charged $190 plus the guy asked for a tip as well. I went there to try supporting a local business in Madison but was extremely disappointed. On the Spot used be really good when they were on University Blvd near Sams Club. Not any more... I do not expect this owner to stay in business for too long. read more

This was absolutely the best car wash I have been to in over 40 years. The Front desk representative (chantelle) was extremely professional and knowledgeable of all your services. The finished car wash was amazing. Services: Wheel washing, Car waxing, Full body read more

Have been here a couple of times now. Always satisfied with the hand wash and interior clean. Always a good product and helpful people. Would highly recommend. read more

Very impressed with the neatness of the business, how well they catered to their customers, and the attention to and cleanliness of the vehicles. read more

This has been done multiple times, Every time I called to schedule an appointment they continued to picking up the phone and then hang up. Sometimes they would answer the phone and leave it off the hook, so you can here people talking. Then they would hang it up again. After repetitive tries you can finally get to talk to someone. This has become a normal thing for this Location. I will now take my busy and everyone else I can to another location. I recommend: QUAILTY ONE AUTO WASH & DETAIL. These gentlemen are a laid back and are focuses on your property, and with the customer service that you deserve. read more

Wow! I took a seriously dirty Jeep in and told them that I really didn't expect it to be showroom quality because not only was it filthy, but it was 18 degrees outside. They apparently don't know how to do anything halfway. They got into every nook and cranny and my Jeep looked incredible! I'll definitely be going back!! read more

On The Spot - Before. It was dirtier than this when I took it in though. - Auto Detailing Near Me - Madison, Alabama

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Nothing like spending $100 to have your vehicle hand detailed, and a few hours later you find out they actually didn't do much other than make the outside pretty. I made an appointment online, so it's not like I just randomly showed up and they didn't have time to actually do what I'm paying for. The $100 option for an SUV is supposed to be hand waxed and every part of the inside cleaned... They apparently decided cleaning the most of the inside of my vehicle was a waste of their time but didn't have a problem charging me for it. This is my first and last time ever going to this establishment and I will never be back read more

On The Spot - Nothing like spending $100 to have your vehicle hand detailed, they actually didn't do much other than make the outside pretty. - Auto Detailing Near Me - Madison, Alabama

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My one star rating is from my experience dealing with the business side. My rating may have had more stars if I actually had been able to get some work done there. I wanted to get my car seat cleaned because of multiple accidental coffee spills. I was quoted $39 over the phone to have the interior seats cleaned. Their phone message said they open at 7AM so I showed up at 7:15 to beat the crowd. No one was there. This place sets behind a gas station so I asked the worker inside the gas station about it. He tells me "they usually start showing up at 8AM" WHAT?? and he says "if it looks like rain, they won't show at all". So I decided to go to work and come back later. That afternoon I called them to make sure they were actually there and discovered the phone number goes to their "office" not to the actual cleaning location. I was then told the $39 interior cleaning was an "add-on" to their $30 exterior cleaning. So the price was actually $69 to have my seats cleaned, maybe I had selective hearing that day. I'm glad I didn't drive all way the back out there to find this out. read more

Had a groupon. Made an appt online. Called to double check. Told no problem. Went in and was told, nope we only do that on Saturdays.... UGH. Came back Saturday. Told they'll call me when it's done, aorund 2-3 hours. 4 hours passed, no call. I called and was told it's ready. Went in to pick up. Front bumper still had a bunch of bugs shit and goo. The inside had spots on the leather seats and dashboard. Tire rims weren't completely shine. Waited for another hour for "touch up." Afterward, still needed a tech to do more touch up to wipe the inside. Was my first time and LAST time to use them. read more

I was pleased with the detail on my wife's car, bought the full detail packaged for a Christmas present . Except for one detail they took the weather tech floor mats that where in the back floor board. they where not put back in the car and my wife went back to get them they where lost by the store. So the cost of detailing just doubled. read more

These people suck ass, no customer service at all. Trying to get pricing to detail a motorhome and have called three times asking for pricing and no one knows what they charge nor will anyone return a call. If they simply can not make a call back then I will take my money somewhere else. read more

We used a Groupon voucher for headlight refinishing and they did an amazing job. We made a appointment and dropped it off on a Saturday morning and they called me back a few hours later. I could not believe the headlights looked brand new. read more

I taken my new Toyota Camry to On The spot to have my windows tinted i had to go back three different times the third time my rear window has scratches the owner refused to meet with me in person only through texting they told me there not responsible for damage to my car i guess i to take this matter to court read more

I brought in my suv on Monday for interior cleaning. This is our family car that we use with our two toddlers and they can be messy when it comes to snacks and drinks. I decided to bring in our car as this felt like the best option considering we didn't have a lot of the supplies needed to get it to where it needed to be. 2 days later our car was ready and as soon as I opened it to check it out I was overwhelmed with joy. I'm so excited about once again driving a clean vehicle that I almost just don't want to drive it and use our other car as I don't want to mess anything up in it. Definitely would come back again, as a matter of fact I intend to bring in my second car for a good detailing as well within the next few weeks! Thank you on the spot! read more

I had an issue the first time I went. I was open enough to give them a second chance after I was contacted by one of the reps. I WILL NEVER GO BACK!!! Not because of the service but because they have a THIEF working there. Upon picking up my truck. I opened my console and MY MILITARY TACTICAL KNIFE WAS GONE! I am 100% sure it was someone there at the Madison location. The knife had been in the same location for over a year. Ever sense I returned from Afganastan! I was a $100 knife that was gifted to me for my service! So thank you ON THE SPOT for taking something that had great sentimental value. So the detail cost me $120 and the cost of the knife was $100. You do the math. So if you do go make sure you REMOVE ALL valuables items! read more

Awesome customer service!! Makes your vehicle look like it's sitting on the Show Room Floor. I prefer On The Spot because I like my vehicle hand washed rather than machine washed. I recommend giving them a try. read more

First time, I had requested a shuttle to take me home so they could work on my SUV. I arrived on time, was ready to go, was told that the people (owner) would shuttle me home would be there in a few minutes. An hour and 15 mins later, I gave up and took my vehicle home with me and cancelled the interior detail work. Second time, I requested they do a pick up. This was to be done between 8-9am. On The Spot called and said they would be at my house in about 30 mins. That was at 7:35. At 9, I called and asked them where the pick up folks were. I also told them if they do not arrive by 9:15, I would cancel again. At 9:15, I called them back, was put on hold for 5 mins, hung up and called back and they were available to talk (makes me think they forgot I was on hold). Anyway, I told them to cancel my interior detail again, as they did not arrive by 9:15. On The Spot informed me they were on their way to my house. I told them to still cancel and turn them around. They have issues there at On The Spot. It is clearly a owner/management issue. After 2 attempts to get my SUV interior detailed ($190 cost), they must not need to business that bad. They have lost my business forever. read more

This place is a cruel joke. The quality of work is just simply not there to begin with. You will spend at least another 15-20 min cleaning up after "full service". You have to plan your day around washing your car as it takes forever. Here is the topper: I took 2 cars to get washed in one day and both of them came back damaged. On one they broke a $300 sensor that I spent the rest of the weekend fixing. On the other - chipped paint right on top of driver's side door. Oh! The manager was nice enough to give me a 10% discount on the wash for broken sensor...I just didn't feel like going to jail that day... They either really don't care about what they do or completely incompetent. May be both. I am washing my own cars from now on. I recommend you either do the same or take is elsewhere. read more

I will say the express wash of my truck was quite thorough. I came in for a 45 minute express wash that ended up taking 3 hours. Also, expected to pay for the large size truck/SUV rate, don't understand the extra charge ($10) for my dual rear wheels. The dual rear wheels add nothing to the exposed area to be washed, not sure what required additional labor. The jury is out on "On the Spot." read more

Made an appointment online for full top shelf cleaning and drop off/ pick up. Called to verify the appointment night prior and business had no idea what was going on. The next day I was never picked up or called. I guess they prefer not to make money. Stay away!! read more