Recent preventative maintenance repair appointment - the service advisor was excellent - scheduled…read moreat a mutually convenient time, ensured parts were available and the repair was completed quickly and it appears correctly. The dealership's customer waiting area is generous. This experience was very good. Only exception this visit was an unexplained incident (perhaps magic) which was remedied. Comprehensively considering many prior encounters balances my current overall rating.

One of the worst experiences getting my Jeep worked on. I can't say fixed because of the…read moreunprofessional people at this place and they never fixed what they said they would. I brought my car in for service in Dec. '24 and the first this was when I see the manager Fred and I am setting up the car to get fixed I mentioned I have a warranty and he laughs at me. The other idiot I dealt with was a guy name Joesph Craddock and he tells me that I need new shocks and a gear rack (rack pinion). He lied multiple times and told me it would be done in a couple weeks. A few weeks later with no communication, I get sent through text to write a review about the service and I gave Joesph a bad review because my car wasnt fixed. He personally texts me, mad at me that his bosses said something to him and tried to make me take the down the review so he wouldnt get in trouble. (Typical unprofessional behavior). After a few more weeks and MULTIPLE calls & texts to customer service, I was ignored multiple times especially when I asked for and updates, part numbers or order numbers. Finally, the manager Fred calls me and tells me that hes waiting on rubber bushings (total BS) Finally, after almost 4 months from my original diagnosis which was the gear rack and shocks, this idiot Joesph tells me that I dont need a new gear rack, which makes no sense considering he told me I could drive the car while they were waiting. Even I know that if you first diagnose something it's not going to get better when you put more pressure on it. And they didnt even fix the gear rack and the claimed the only fixed the shocks and there is still knocking in the front from it. By not fixing the gear rack it led to a power steering problem. I haven't been able to drive the car since I got it back because the engine light is on because of the unprofessional neglect by the place and the 2 people that I mentioned. Do whatever you can to steer clear of the people at this place. They are unprofessional, dishonest and do not care about their customers. I filed the grievance with the state and they lie to the state also. I have proof of everything through text messages and screenshots (I'm not some ridiculous customer who's just saying that either) so there's nothing that they can tell me that is wrong. I take it somebody will reply to this with some generic response but I will be more than glad to post all the information. I have a ton of screenshots and text messages that I'll be more than glad to expose Fred and Joseph for and expose how unprofessional and uncaring this place has been. They never even offered me a loaner car to help me.

Would give zero stars for both professionalism and service. Was scheduled to have a service today…read moreat 1pm showed up 15 min prior to the appointment to see a sign on the door stating: "out of power". Walked inside to inquire only to be told by Tom Sicheneder the general sales manager that the service department was out of power. No text notification prior to the appointment was ever conveyed. Do yourself a huge favor and take your business to Toyota of Farmington hills. Better service, professionalism and the sales team is extremely helpful no matter your issue.

Parts are astronomically higher than on the official Toyota website. When I pointed it out they…read morehave no desire to correct. Example, rear shock $45 (at Rochester and online), they wanted $95.00 Blamed "Toyota" Does not stand behind their work. Fixed a door, still did not work, refused to look at it for free. Blamed "Toyota" Came in to buy a new car went through prices and told them to call me a month later. Nothing. Why is zero stars not an option?

Time and again, the reps at this service center prove that they care about my car just as much as I…read moredo! Open-service Saturdays have been such a higher blessing. If I haven't had a chance to schedule an appointment due to a busy schedule, or even if something happens to my car during the week and I want to get it checked out. if I pull up at the service center early on Saturday, I can get my car checked out ok the spot. This isn't the first time I made use of this service, but this time reminded me of just how much I appreciate the service... I noticed two of my tire caps were missing about a month ago, but wasn't planning on going out of my way to do anything about it if my tire pressure stayed alright. Over the past 1.5 weeks it appeared the pressure was slowly getting lower in two tires. So, when I woke up on Saturday I decided to take it in-- no appointment necessary! When I drove up, Jerry M. walked up to my car with a smile on his face, told me he'd get my tires looked at, replace the caps if spares were available, and check my oil level just to make sure everything was gucci. My car was returned to me-- with new caps, good tire pressure, AND a nice rinse-down-- in ten minutes minutes flat. Super thankful for friendly, thoughtful, and speedy service. Jerry said it'd be a quick fix and it was! They didn't keep me any longer than I had to be, and I honestly felt like a priority, which isn't always the case when you take a car into the shop. Thanks Jerry & team!

I cannot reach anyone. It's not working on the computer. They say they're gonna give me a quote. I…read moredon't get it. I would just like to speak to someone and you never can.

I need my first service on my Mach E and they came out to my house to do it. So the service is…read moreamazing. Pricing is also decent. It was very easy to schedule and only took a few days for my appointment

I scheduled them to come out to do a recall update. The first tech they sent out didnt know how to…read moredo it. And I only found out the next day. So they had to send someone else out. Right after the second day, all the bells went off in my vehicle. I called them to come back out and see whats the problem. Text the guy, left several messages never HEARD FROM THEM AGAIN. Which is BS! I wont ever use them again. Poor customer service.

My original review on Yelp was removed! Do not do your service or sales here!…read more Acura of Troy deceives folks. If they are willing to deceive a Vlogger documenting his service... imagine what they will do to you... denying curbing a wheel, messing the front bumper alignment.. Please watch the Youtube Video below! https://youtu.be/fFXub94WG20?si=1-ZQhmK5kVmmcktS&t=46

A dealer ship is only good as the level of service you receive after the purchase. I can attest…read more100% that Acura DOES NOT stand behind their New Vehicle Warranty. I am new to the Acura Brand and was exited when I purchased an Acura MDX. However, I realized this brand had issues from the beginning like oil changes when your oil gets to 15% life. That means that in the time you would have paid for 4 oil changes you have actually brought your car in for 5 oil changes meaning that they are cutting your oil life short to bring you in more often. Next is if they say your vehicle need a "Software Update" (I've never heard of this before) they will charge you $170. Again, another way to cheat customers out of their money. Next is the none existing New Car Warranty. My MDX had an Electronic Brake System, Emission System and Flashing Park light illuminated on vehicle notification system. I took the car in for service, they stated that the car gave an emissions leak reading, but they could not find it and because they could not find it I had to pay $169 dollars. I repeatedly ask why was this issue with the faulty sensor notification not covered by warranty and I was told by the manager that it was because there was no repair. I said you reset the sensor due to faulty notification, that is a repair. I was told it was not and I could have taken my car anywhere for the issue, and that THEY (THE SERVICE DEPARTMENT & DEALERSHIP) HAVE NOTHING TO DO WITH ACURA. Even though I was in an Acura dealership using Acura service. I WAS TOLD THEY SELL AND SERVICE ACURA VEHICLES BUT HAVE NOTHING TO DO WITH ACURA. I was then told to call customer service which told me "THE DEALERSHIP ONLY HAD YOU CALL US TO GET YOU OUT OF THEIR FACE" I had her repeat herself to ensure we heard what she had said, THEN SHE HUNG UP IN MY FACE. I said this is a new car with just over 15k miles there anything that is activates the warning system should be covered weather or not you were able to pin point what trigged the issue. The fact is that the system sent out 3 separate codes to my notification system and I came in to have them investigated and I was told to pay up or I could not have my car back. I said I am new to the Acura brand and this is how you treat a new client that is faced with the decision of keeping the vehicle or turning in for another Acura Vehicle in the next two months? THE MANAGER LITTERALLY SAID IT DID NOT MATTER. I WONDER IF THE OWNER OF THIS DEALSHIP FEELS THE SAME WAY. I have not come a single time for maintenance service and seen people shopping the showroom at Acura of Troy. It seems like REPEAT CUSTOMERS WOULD ABSOULTLY MATTER. I said so $169 dollars is the difference between keeping a buyer or sending them to one of the other 10 dealers on the same road? I was met again with indifference and I went to the dealer next door to purchase a vehicle that cost 10k more. As the Acura MDX was paid off in less than a year after purchase. DO NOT SHOP HERE IF YOU WANT A BRAND THAT STANDS BEHIND THEIR BRAND AND SERVICE.

I brought my Outback with 120,000 miles in to diagnose why a new high beam bulb wouldn't turn on. I…read moreworked with Christian on a Saturday appointment. Unfortunately since Subaru apparently no longer makes my headlight bulb, I needed to supply that myself for them to perform the diagnostic tests and replace it. However, the tech fixed a pinched wire and downward pointed bulb for my running light on the same side that gave the impression of being burnt out. I ended up running across the street with the car to buy a new bulb after he advised me to bring the car back on Monday even if I couldn't get an appointment. On Monday, I dropped the car off and they performed the diagnostic, determining that corrosion to the connector and wire of the high beam bulb was responsible for the bulb not lighting up. They fixed it and did not charge me for the repair. Even better, they offer a 6 mile-radius shuttle service via Lyft so I didn't have to bother someone on a steamy hot summer day to give me a ride back to the service department. They're easy to get into and out of. Christian was a star in reaching out for updates and communicating what I needed to do. I had a good experience here -- the waiting room on a Saturday was spotless and empty, with free WiFi. He was exemplary throughout for telling me what happened. I wish I'd known about the headlight not being carried anymore as I could've dashed across the street to Walmart to pick one up.

I felt like they were not willing to have a reasonable negotiation and they handed me a piece of…read morepaper with their "best offer" and basically left me in no other position than to leave. I didn't like their attitude at all. I ended up driving a little out of my way, and purchased from a dealer that was exceptionally willing to treat me like a valued customer.

I worked with Karen Meyerhoff and I cannot recommend her enough. she made my experience so easy and…read moreseamless. I got an amazing deal on a 2026 equinox LT. she was also so kind and fun to work with. 10/10 experience!

The organization to get a loaner car for service repair is so unorganized. You have to call and…read moreleave a VM 3+ times to get a response. They will book you an appointment and tell you they will have a car ready by then but that that appointment will be three weeks ago with multiple calls with no response. They should be reaching out to me and rescheduling the appointment if a car isn't ready. Not 3 weeks of radio silence. This is also the 2nd time I've experienced situation unfortunately this so I know it's not a one off.

Greg was our salesman for FOUR cars. We were ready to replace two leased vehicles. Greg never…read moreanswered our request for two vehicles and we reached out several times. We got an Acura and a Hyundai. He never answered until the mgr reached out. You snooze, you lose, Greg. This is how you treat long-time customers?

I bought a vehicle from their pre-owned lot. They said it was "Ford Certified". Within two weeks of…read moredriving it I got a check engine light. Turned out to be a bad catalytic converter. I'm having a hard time believing they went over the vehicle and didn't know. The dealership has offered no help. They simply stated that the catalytic converter is considered a "wear item" that isn't covered by their warranty. You're better off going to somewhere else that takes better care if their customers.

Bob and Ami were super friendly , authentic and easy too work with and got us the truck we've…read morewanted , highly recommend this dealership too anyone !

Bob and Ami - old school, honest, super friendly people to deal with. Their inventory is honestly…read moredescribed and priced fairly. Very responsive to questions, requests or concerns if you're making a purchase from an on-line source. I flew about 800 miles to make a purchase and they made sure that all my concerns were taken care of before I made the commitment. I've had lots of experiences making used vehicle purchases across the US in 20+ years, but this was the best experience by far. Give them a shot!

I'd like to recommend Troy Honda if you're considering buying a new (or used) Honda vehicle. We…read morewere interested in buying a new 2023 Honda CR-V Hybrid and contacted several dealers after doing our research on the vehicle. Troy Honda was the only place within our search area that offered to sell us the vehicle at MSRP with NO markups and NO "required dealer options". One place, that shall go unnamed, told me there was a $2900 dealer extended warranty required for purchase due to the fact that it was a Hybrid, lol. Others included $300 floor mats, paint protection, etc. in their quotes. Troy Honda doesn't do that. Please see Tom Robinson in New Car Sales if you're interested in a hassle-free purchase experience with no surprises. He's honest, transparent and readily available to answer any questions.

Experience was delayed because they promised job to a technician even though any tech could have…read moredone the job. They charged for an assessment that had already been done months earlier at another Honda dealership and did not put the additional fee toward evaporator core which the other dealership had actually diagnosed, not them. They called my car dirty because THEY didn't forwarn me to clean out the console. They broke my front windshield and have refused to get in touch with me over reimbursement even though the service advisor has admitted they broke it. In no uncertain terms, avoid this place!