My car was broken into and Danny and Edith were so great and nice they helped me with everything. They made the process so easy i definitely recommend this auto shop to everyone. read more

This is THE shop to go to if you expect the finest craftsmanship. I wouldn't go anywhere else

Kent did an excellent job in getting my car repaired. It took longer than 30 days but it was well worth the wait. My car looks great and if I'm pleased than they have done their job. read more

As they say, socal/OC drivers have auto insurance... and they're not afraid to use it! After someone backed into my parked A5 (ugh, Prius drivers..AMIRITE?!), I was determined to have repairs completed by an Audi certified repair center, and submitted a couple online RFQs to centers in the area. Ted from Class Auto replied quickly and was flexible (unlike other places) in allowing me to bring in my vehicle for an in-person estimate. Everything was pretty easy. Updated repair estimates were sent via email and authorized over phone or email. Only thing was the repairs took longer than expected, and I kept having to check in since I got very few updates unless they needed me to sign something. However, I am THOROUGHLY impressed with the quality of work. My car looks better than before the collision; They also checked alignment, dealer check, etc.. and the paint job is fantastic. Great attention to detail. I didn't have any issues with pricing since everything was handled through insurance, and Ted had given me a pretty accurate estimate upfront. Nothing was missing from my car (I left some Yelp tissues in the middle console!), and the interior was clean. I've never really been pleased with an auto repair shop until now! Usually it's like a DMV experience... you're just happy it's over. Barring any issues that may arise in the future, I would HIGHLY recommend this body shop if you have a German/luxury car. (1-star deducted for the completion deadline being pushed out multiple times, and my needing to follow-up every week.) THINGS TO KNOW They love repairing German cars. (One of the guys was disappointed in seeing an American truck getting dropped off. Not to say they don't do a good job on those, but an interesting observation. Also you can tell by what's on the lot.) Entrance: Navigate to 3070 Gardenia Ave, Long Beach, CA There is no entrance off Cherry (roped off); Enter off Spring St Parking: street parking on Gardenia/in the small commerical cul-de-sac/wherever you can find it Certifications: Mercedes Benz Elite Certified Aluminum Structural Repair Facility Porsche Approved Collision Center Audi Authorized Aluminum Repair GT R Certified Collision Repair Network Tesla Approved Body Shop Contact Ted if you have any issues. read more

Class Auto Center is a class act. If you have a high end auto that needs body work I highly recommend Erik Sumen's (General Manager) team. On Nov 30 I purchased Porsche Boxster. On Dec 1 an in-duh-vidual backed half a mile down a parking aisle and t-boned my car striking it directly on the hinge pin of the driver's door. I had had the car less than 24 hours. I took it back to the dealer and got a preliminary estimate from their body shop. Then I stopped at another dealer and they recommended Class Auto. I drove by the Class Auto shop and was placed in the expert hands of Tom Nachreiner. Tom and I discussed the repair process and together we contacted my insurance (State Farm) to begin the repair process. The front fender had to come off in order to assess the damage, which soon showed that the door hinge had pushed in the frame member right at the front driver pillar. State Farm then started to screw me over big time. They nickled and dimed claiming Class charged too much per hour. State Farm recommended just putting the vehicle on a frame bender and start yanking it into position. Working with Tom we went through te entire Porsche Approved Collision Center process with State Farm and finally convinced them of the need to follow Porsche procedures to repair the vehicle to OEM standards. However, State Farm would not agree to the hourly rates. This took three weeks of dicking around with State Farm - and Tom patiently worked it every day for those three weeks acting as an ombudsman on my behalf. We finally gave up on State Farm - they were just not going to repair the vehicle to Porsche standards. So we went after the insurance of the woman who hit me and had admitted 100% fault to the police and to her insurance company. Anchor General insurance company then came out and inspected the vehicle and prepared an estimate consistent with Class Auto's estimate and repairing the vehicle to Porsche standards. So after about 20 days they finally have go ahead to start repairs. By this time Class is ready to go and things happened fast. When additional damage showed up on the alignment machine, Tom called me immediately and had me come over to see what additional work was required. Throughout the entire process, Tom remained this island of calm fighting two insurance companies, getting the work done, and reassuring me. Finally the repairs were done and the results look fantastic. The body panels flowed smoothly into one another, the colour matching was perfect, the gaps and seams around the panels were all uniform and even. The car was spotless inside and out. That week we drove up to Napa and Sonoma wine tasting and the car tracked perfectly, the alignment was perfect, and the steering nice and tight. It was a perfect repair and the throaty rumble of the flat six boxer engine filled my garage. In the interim the insurance companies were still jerking me around and Tom and Erik continued to provide solid advice and support on how to recoup my money from both companies and the under insured in-duh-vidual that hit me. I highly recommend Class Auto Center for any upscale vehicle: they are certified repair shops for Audi, Porsche and Mercedes Benz and back it up with excellent, friendly, and available customer service. FOLLOW UP - about a month later I took a Porsche Club of America High Performance Driving School. Skid pad, high speed slalom, accident avoidance, sliding through corners at 60 mph on an autocross course. Everyone there was driving Porsche's from 914s to the latest 911 GT3 RS. Not one person could spot the body work nor could the tech inspection required before participating detect any problems with the frame or chassis. The car handled perfectly through everything the driving school threw at it and that includes me spinning it out about 5 times. The body and frame work done by Class Auto is perfect, runs great, feels great, and looks great. Excellent job. read more

I would steer clear of these people. I was caught in the middle of a ins company refusing to pay for all the repairs as they said this shop overcharges everyone. My biggest problem is they never matched my bumper right! read more

It is a mistake to listen to your car dealer to take your car here. NOTE! Don't take your car here if you want to be ripped off from Tom (estimator) or Ray (owner). Not only will they overcharge you for a "quality" repair, he'll report your car to CARFAX!!! So you'll find that they'll report your car having a "diminished value" and as being fixed for thousands of dollars through them. Good luck trading in your car after taking it to this place. Another note, I paid $2500 in fees to pull my Audi back from them to get fixed through another body shop that was more ethical than this one. Classless Auto was so kind to leave my car in parts and pieces. read more

I love class auto, they stayed up on everything that I could think of, I thank the staff and Daniel, for all the up date on my car, the lady at the desk is wonderful read more

I completely wiped out the side of my car arrived at Class Auto on October 26 was greeted by Daniel who has taken great care of me there has been great complications and difficulties with my insurance company's response Daniel took responsibility to help me through a very difficult process. Daniel has taken the time to call me keep me updated and take care of any problems with my insurance company which is huge my car is badly damaged. If you ever have a reason to go to Class Auto I recommend that you for Daniel. He's your guy if you want stellar Customer service and personal care in a very trying time read more

Caveat: I did not pay for my repairs. Thank you, USAA. Class took pretty great care of me and, more importantly, my car that had been assaulted by a minivan when it was less than a year old. They took care of the insurance details for me, set me up with the rental car place and returned my car to me looking brand new. That missing star is because it did take them a good two weeks longer than quoted to get me my car back. Luckily, I didn't care too much because USAA was paying for my rental car. (Thanks again.) read more

Do not take your car to Class Auto Center! First impression was great because they know how to reel you in! I trusted them and they disappointed us! I would never recommend them nor ever take our vehicles to them again. Dishonest!!!! read more

I found myself having to use their services again due to a piece tire that hit the front of my car while I was on the 405. There was some miscommunication in the beginning because they were super busy, but after we were able to straighten out the issues they were able to meet my needs and even went above and beyond to provide me with top quality service and customer service. The quality of their work is amazing and that's why they get so busy, so be patient. It will be worth it. Also, Ted is the man when it comes to quality assurance and customer service. read more

I just had such a great experience with Israel at Class auto. I had a minor run in with a parking pole and popped out my front bumper so I search for auto shops that are certified to fix teslas and found Class. When I called, they told me to come on over so they could check it out. When I got there Israel took a look and said he could fix it in 10 minutes. The shocker is that he did fix it in less than ten minutes including buffing out the scuffs in the clear coat. The bigger shocker is that he didn't charge me! When I thanked him profusely he just smiled and said"no problem, it was easy" I haven't dealt with a lot of body shops but I can't imagine that it is this easy elsewhere. I hope I never need to, but I will definitely bring my tesla here if I need any body work done. read more

This shop never return calls nor do they make any contact or give updates. Dropped a vehicle with them for over a month and no one ever called until I had to call to find out whats happening. My car eventually got picked up by another shop to repair. This same shop also repaired another vehicle for a dissatisfied customer too. They lost parts taken off the vehicle and will not assume responsibility. Be warned. Don't take your vehicle there. You will be sorry you did. My experience was with the manager Ted Sanders. read more

A bicyclist-fool fell into the driver's side of my brand new Audi S5, making long scratches through the clear coat and two dents. I called Circle Audi of Long Beach where I bought the car and asked for a recommendation. They said Class as they are "Audi certified". The appointment was easy to make and the guy did the walk-around, explaining the damage and process to repair. Cars basically have to be ripped apart and windshields have to be removed for this repair. He said it would be a lot of work and expensive. He estimated between $4000-6000 in repairs. The amount made me ill. But, I needed my car fixed and I trusted Circle Audi since I had a good experience with them. An employee was going to drive me home, about 25 minutes from the auto center. I was in a mad rush to remove my belongings (yes, I should have done this prior to arriving) and forgot my iTouch in the glove box and to lock my glove box. I didn't remember until days later when the car was ready. The car looked great. When I turned it on, the radio was blasting to a station I don't listen to. When I got home, the odometer reading was higher than needed for the drive between the auto center and the dealership where the clear coat was also reapplied and the iTouch was gone. Of course. I called them and they said they would ask around and that I should have called them to hold the iTouch for me. Yeah, really?? You think?? The final repair cost was $4500 but they would not reimburse me for the iTouch which their tech stole. While the actual work was good (too pricey), I cannot recommend anyone to a bunch of thieves. read more

bottom-line, this place is horrible and one of the worst experiences I have ever had with an auto repair facility. I found this place on here and figured since the Porsche club guy liked it so much it was certainly good enough for my $100k BMW. Boy was I wrong. I decided to join Yelp.com just so i could put a review on here warning others of the horrible service. I wouldn't recommend them to one of my enemies. Cons: super slow work stolen ipod no follow up employees left half eaten lunch in trunk when you pick up your car no accountability of things that they do not repair properly had to bring my car back to them over 5 times with no resolve. Pros: The poor guy who manages the place (Erik) tries his hardest to make up for the issues that his employees cause. read more

I am thrilled about the workmanship and service I received. Someone sideswiped my Mercedes E350 on the side in the rear. Mario Escalante held my hand from estimate to pickup. He explained all the work that had to be done. The lady who hit me paid out if pocket instead if using her insurance. I did get one other estimate, but I went with this authorized Mercedes repair shop to guarantee the work would be done right. I dropped my car off Tuesday at 11 and it was ready Thursday at 4:30 just like Mario promised. He also pointed out a nice size ding in my door. He said they contract that work out and it could be pulled out for $75 which I agreed to do. They cleaned my car inside and out, more like a detail. The wax they used looks great. My baby looks just like new! read more

Class Auto Center - Body Shops Near Me - Long Beach, California

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I'm a clean freak and when my new audi got hit, not once but twice i was very upset and wanted to sale it. Johnny M with class auto reassured me that my car would be just like new once his team got done with the repairs. To my surprise Class Auto's team did a first class job on my audi. I highly recommend using Class Auto as your #1 auto repair / detailer. Thanks you, Johnny M Class Auto read more

As I peered through the bugs and mud on my windshield, trying to discern if that was a stop sign or a fire truck ahead of me, I knew my truck needed a deeeeep clean. DEEP. Tucked away behind a busy street, this little gem turned out to be just what the doctor ordered for my messy truck. Detail was outstanding and far better than those hack car wash jobs. I'm hesitant to take it out and get it all mucked up again, but hey! that's what 4WD is for, right? Customer service was top-notch. Shout-out to Chandler; it's always nice to be helped by someone professional and not some sleazy mechanic wiping his grease stained hands and seeing dollar signs as you pull in. Highly recommend! read more

I only gave this establishment a star because the final work was decent, but the fact that they took four and a half months to fix our Audi is beyond ridiculous ....yes you read that right they had our car from March 3rd until mid July. Meanwhile we are renting cars and making the car payments. Class Auto made no apologies and no discounts for the time we did not have our car. They have shown very little "class". I am telling all my long beach friends to spread the word on this horrible place. If you want your car back in a reasonable amount of time do yourself a favor and go elsewhere. My husband sells Audi automobiles so I know what he will be sharing. Yes I said four and a half months!!!!!!! read more

Class auto had my car in and out in week. Israel did a great job keeping me updated throughout the week, and now my car looks better than it did before the accident. read more

The BEST service out of a bad experience (accidents). I wanted a place that was expert in repairing Mercedes and this is THE place. Kent made sure I was kept updated on parts being ordered, received and the stage of repair. I even got my car back a week earlier than expected.. After getting my car I had a minor problem which shop foreman Mario Escalante handled quickly and efficiently.. read more

Unfortunately, I am a return customer because I was involved in my second car accident in less than a year. The last time Class Auto made my Audi Q5 look like brand new. In fact, they detailed every corner of my Audi from front to back. They had to repair my entire front end and I was so concerned that it wouldn't be perfect when I picked it up. Yet, Ted was exceptional at addressing my concerns, always communicated updates about where my car was in the repair process and exceeded my expectations. When I went to pick up my car he walked around the car with me and reviewed all the things that were done and made sure I was pleased. To top off his exceptional service he then gave me his card that he wrote "Free Custom Detail at no charge". He encouraged me to come back anytime and they would give my car the white glove detail experience. In all my years of working with body shops nobody has ever done that. So when I was rear ended last week I didn't have to give it a second thought. I picked Class Auto because they are a Certified Audi Repair shop and I knew I would have the same experience. If you care about having your luxury car well taken care of then Class Auto Center is where you should go!!! You will not be disappointed. Everything was done perfectly. read more

After an accident, my car required some extensive repair. I took my car to Class Auto. Israel was the first person who I interacted with and he was very nice and professional. The manager Chris Turpin was extremely on top of my repair, making sure to inform me of every step. I did not once have to wonder what was happening with my car because Chris was in contact, which made me feel relieved. I could not be more happy with the service that I received and the final product. My car looks great. I highly recommend this place if you need your car repaired. read more

Referred to this shop by the dealership, but received horrible customer service. The initial intake of my information was speedy and I was able to reach services agents via phone and email. I was given an expected return on services within a normal time period, after explaining that I would be dropping my car off while I was out of town. They assured me that it would be plenty of time. After a week of having my car in the shop, I reached out via email while overseas with no response on the status of my vehicle. Returned home on a Monday, when my car was expected to be ready for pick up, only to find out that my car service had not been completed and that my insurance agent had not approved the cost of damages. After reaching out to my insurance agent, I was informed that my insurance agent had not been contacted for an approval and that this was classic behavior from this shop, extending wait times and the estimated times did not account for the purposeful two-week delay due to a back- log of work. A week goes by and I reach out to the auto shop for an updated on my vehicle. At this time, the front office of the shop refuses to give out any information without directing me to the adjuster. An individual by the name of Isreal, who was assigned to the service of my vehicle, contacted me a few hours later. This individual was rude and unprofessional, claiming that he would not fix a "screw" on my car until he received "his money" for the services. And that if I was not satisfied, my car was washed and ready for pick up. He explained that my insurance company had yet to approve the cost of the vehicle after requesting more evidence. After a weeks lapse in time, I asked him why had I not been contacted with any delay or progress on my vehicle. Isreal explained that him contacting me was not of importance and the fact still remained that he would not fix my car until "he" was paid. Contacted my insurance agent again and was informed that an initial estimated of $1500 had escalated to $5300 once in the shop for superficial body damage. He explained that this was textbook price gouging, usual of the shop in his experience. Overall experience, would be a zero if that rating was available. My car has been in their shop for 3 weeks without any repairs besides a car wash, which seems like efforts of stalling and price gouging. Terrible service read more

When I needed to find a body shop to repair damage on my 2015 911 Turbo S caused by flying debris, I asked the management at my Porsche dealer in Long Beach (my favorite) and I read online reviews. If you're looking for feedback from a previous customer, please read on for details about my terrific experience at Class Auto in Long Beach. Our car is GT Silver and I had always dreaded having any body work done because I thought that matching a metallic silver color would be impossible. The repaired sections match the rest of the car exactly!! The color is perfect and the degree of metallic flake is perfect. Furthermore, there is absolutely no evidence that there was any metal work on the panels that had been damaged with scratches and a gouge/dent. BWTM: I live in Newport Beach. Class Auto made dropping the car off and picking it up very easy. The work was done quickly and faster than I had expected. Work began as soon as the car was dropped off and I was sent an email with photos showing the work in progress. Great customer satisfaction wasn't limited to an excellent car repair. There is a nice employee culture at Class Auto as I observed among managers, office staff and body shop employees. After meeting the owner, my main contact was Bobby, a manager at Class Auto. He was great and I appreciated the opportunity to work with someone very knowledgeable about cars and racing and who took a personal interest in assuring that the repair was perfect. For a car guy like me, having confidence in a repair shop is important. I wouldn't hesitate to recommend Class Auto Center and if my current or a future Porsche ever needs body repair, there is no shop anywhere that I would consider besides Class Auto. read more

Very rude service. Was rear ended in a car accident and was bringing car to the location my insurance company recommended. Called Class Auto the Friday before to assure the process would be smooth. I was told that I can bring the vehicle in Monday and everything would be fine. Came to drop off my car at lunch time. The receptionist was very unfriendly. She told me that " We only service imports." I told her I was referred by my insurance company. She then got on the phone and called someone who confirmed what she said. I said, " Maybe you should inform the insurance company, so they won't make this error again." She said, " Oh, they already know." Well apparently not. I can understand errors are made. But the lack of empathy or consideration when dealing with a potential customer was baffling. They should change they name to "Class-less Auto." read more

Stayyyy away from this place... YOU WILLL REGRET IT!!!! Worst customer service... unprofessional and illiterate people... messed up my car to a point I wanted to cry... have no clue what theyre doing or how to fix anything... I took my car in a better shape than When I picked it up... i don't know how they stay in business, they dont listen to what the customer needs... theyll charge you an arm and a leg and wont even fix your car.. if anything theyll add more damages and issues to it and give it back and try to charge you some more to fix the damages theyve caused.... there are so many better places you could take your car to... please stay away from these uneducated, rude and greedy people. read more

My new car was broadsided by a careless driver. Class Auto and in particular Chris Turpin were amazing! The car was repaired without incident and looks better than when I brought it in. Chris was an absolute pleasure to work with, professional and went above and beyond. Highly recommend this shop for any and all repairs. read more

CLASS is an absolutely topnotch operation. They're expensive, but they do flawless work. I've been taking my Mercedes' there for almost 20 years and have always been pleased with both the service and - most importantly to me - the incredible quality of the work they do. Those who gave CLASS negative reviews seem to have several common denominators: 1.) They were unwilling or unable to pay for the quality of work CLASS does, 2.) They were unhappy with the fact that this body shop has standards that it will not compromise to rush a job to completion and 3.) CLASS works with stubborn insurance companies as a service to its clients. The shop is ALWAYS overwhelmed with work, so your stubborn insurance company is actually a pain in the neck for them. To you who gave negative reviews: It's OK to be on a budget. Just accept that CLASS is not a shop that does budget work. Don't slam the shop because it's not what you want it to be. It's a place where one can take ones car knowing that one will pay a fair price for absolutely flawless work. There are other body repair shops that do bad-to-OK-to-good work for less. If you don't demand an absolutely flawless product, be OK with doing business with those shops. read more

Love this huge high class place!!! I would bring my cars here, this business was my second place to bring my car for another estimate and insurance claim with my Allstate Insurance vandalism claim. Kent was awesome, he was dealing with the insurance company and tried to have them repair my car but Allstate ended up totaling the car due to a 9K paint job, Lexus of Cerritos Collision Center had a similar estimate and informed me the bill would be around 11K out the door. Ted Sanders the manager gave me a call and said he tried his best to have Allstate repair my car. Ted did not bill me for the tear down, he worked it out with me, and let me walk away without a bill and storage fees. Nothing but high end cars goes here. I've seen Tesla, Porches, Mercedes, Lexus, BMW, Hummers, Ferrari, Lambos, Range Rovers, etc... these cars come to this business for a reason. This place is not for bullsh*t workmanship or Mickey Mouse sh*t. I would definitely bring my high end cars here if I ever need work done. The two buildings are enormous for a Autobody repair shop. Love their setup and customer service. Thanks Class Auto Center!!! read more

Class Auto Center - Class Auto Center, nothing but high end cars. Great setup & service. Workmanship at its best - Body Shops Near Me - Long Beach, California

Israel just accommodated me way beyond my expectations. I would highly recommend Class Auto my Mercedes was repaired perfectly. They kept me informed and everyone was so nice. read more

Class Auto Center does fantastic work. I've been taking my cars to Class for years and they absolutely are the best place for taking your car and for getting it back to showroom condition. Ted who runs the place is a great guy and will make sure you're taken care of! I only have positive comments to say about these guys. If you don't take it here then you get what you pay for! They are authorized to work on Audi, Mercedes, Tesla and many other high end brands. It's the best place to take your car for bodywork and paint! read more

Ron and Chris were great to work with. I brought my Tesla in for repair and although it took more then 4 months for them to receive the parts, once they had everything, they did a great job with my car. They also kept me updated as they were going through their process. read more

This car shop really took care of my needs. I contacted them for a quote on a scratch on the side of my car. They immediately took me in without an appointment and provided me with a quote. On the day I took my car in they provided me with shuttle service back home and contacted me when my car was done. When I picked up my car they had it parked up front and even gave it a rinse. read more

This place quoted me over twice what the BMW dealer did, and were less than pleasant when I said I couldn't afford it, thank you very much for your help. I then took it back to the dealer that had erroneously recommended them in the first place (receptionist error, apparently), and they told me that all the work Class had quoted me was totally unnecessary, asked for a copy of the estimate and were thoroughly disgusted, as was I. read more

If u ever have to take ur car to a body shop for repairs after an accident do not take it to CLASS AUTO in the city of Long Beach on cherry st they are a complete rip off they jerked me around like an idiot for a month saying they would convince Sate Farm to pay for certain procedures that needed to be done per MBZ standards all lies in the end they refused to fix my car n turned around and charged me $1907 to give me my car back not fixed and in pieces I had to get a tow truck to pull my car out of there in pieces cuz the $1900 did not cover putting it back together....now my car is at a State Farm Shop which should fix it soon I hope now I'm kicking myself in the ass cuz I should have done that from the get go.....The only reason why it has one star is because I can't put none read more

After 4 months of repair of a simple frontal accident, with supposedly using original Porsche parts, Class Auto could not perfectly align the hood of the 911. I had to return for another adjustment. Didn't they see the misalignment before giving the car back to me? Quality control was blatantly ignored. The parts were not special order to take this long. My hunch was that they give priority work to their bigger dealership customers. As a business, I understood these priorities. But the repair was not perfect, which is furiously disappointing. At the end, the hood had a small bump on the seam. Makes you wonder if they used original Porsche parts. Could also be the reason they are not triple A accredited. Nonetheless, recommended by Circle Porsche. The computer was not working properly as well when I picked up the car. Supposedly they have given the car to Circle Porsche to reset the computer and check the car to put back to factory specification. Did they? I think Circle Porsche did not give proper attention to my car as well. My insurance, Triple A paid about $29K to Class Auto. Again this was a simple frontal accident. But the repair was not perfect. Dissatisfaction! And Circle Porsche resetting to factory specification did not give my car the proper time and attention to do it correctly as well. read more

Class Auto Center is the best auto body shop in area. Kent is a pleasure and their work is 100% "top of the line". Never disappointed and couldn't recommend them more highly. read more

I was in the Long Beach for some business and when I arrived at the location, my car door would not shut. In a panic, I searched for a Porche mechanic in Long Beach and found Class Auto Center, Inc. I called and Erik tried to troubleshoot with me on the phone. He was very patient and provided specific things for me to look for. I tried but couldn't fix my car door. I asked Erik to come to my location, he was so nice and helpful. He said he could be there in 15 minutes. In less than 15 minutes, Erik showed up. He introduced himself, was so courteous and professional. In less than 5 minutes, he fixed my car door. I was so relief and asked if I could give him some money, he said no and that he was glad to help. He made my day, I got done with my business in the Long Beach area early enough to get on the road without traffic. I would have been stuck in the area for longer if it wasn't for Erik. Thanks Erik so much for helping out a stranger. I don't live in Long Beach but I'm thinking to take my Porche to Erik for service. read more