The CHI Bergan hospital had many great staff members we worked with, but noticed as a whole, they…read moresometimes prioritize patient discharge over their well-being. My mother broke her femur in a fall at her assisted living facility. The doctors and surgical team were awesome, but she was abruptly informed of her discharge shortly after the operation. I left to get her clothes, but when I returned, she was on the stretcher in her hospital gown with her rear end exposed, which was disrespectful to her. The discharging physician also prescribed TYLENOL for pain relief for her still technically broken femur that had just undergone an intense surgery. This drugstore medication seemed inappropriate and raised concerns about staff training and awareness of levels of necessary care. Bergan Hospital has positive qualities, but some staff definitely need better training to ensure proper patient care and dignity.

I am deeply disappointed by the lack of ethical process and safeguards in the care of my father…read moreduring a life-and-death decision. Life-prolonging treatments were stopped and my father was placed on comfort-only care without a documented decision-making capacity evaluation, without documentation of his expressed wishes, and without an ethics consult, despite clear family disagreement. Critical decisions were made based solely on direction from his spouse (POA), even though no physician had formally documented that my father was incompetent to participate in his own care. At no point was there a structured attempt to ensure that this decision aligned with my father's wishes at the time, nor was there a neutral ethics review to guide the team through an extremely complex and emotionally charged situation. Instead, sedation was increased, antibiotics and fluids were stopped, and the course toward death was allowed to proceed without adequate procedural safeguards. This experience left our family feeling that the process prioritized expediency and avoidance of conflict over ethical diligence, transparency, and patient autonomy. Regardless of outcome, families deserve confidence that every appropriate step was taken to ensure decisions are made with, not merely for, the patient. I hope this facility reviews its end-of-life protocols to ensure that future families are not left questioning whether proper ethical standards were followed at the most critical moment of their loved one's life.

I highly doubt you want to read a full report of my time at UNMC. Been going for almost 3 years now…read morebecause of liver & kidney disease. I also had a horrible stomach infection treated there. I think I've spent 4months or so total time admitted to the place. Maybe more. 99% of the time I get spectacular service and treatment from amazing doctors. Have only had 1 absolute terrible experience with the ultra sound department. That catastrophe alone is why I took a star away. Several cafes, gift shops, cafeterias, and little bodega-type shops are around the entire hospital. Free valet parking. Amazing people. Beautiful artwork and one beyond-awesome garden area full of blown glass art. Going to the hospital to see that area is worth a trip, even if you don't 'need' to be in the hospital. I live in South Sioux City, NE; two hours away. And I have incredibly easy access to health care in my town and Sioux City, IA. But, I come down to Omaha for my major health needs. That's how good this place is. I'm thankful for the doctors here that literally have saved my life. More than once.

Unprofessional. Might not be all the way there. Did not feel safe. I can't believe he is a…read moreprofessor.

Top quality of care! Good staffing ratios. Clean environments. Able to get you in sooner than most…read morehospitals.

What a dump!! The waiting room couches were dirty and ripped! The receptionists all looked like…read morethe rolled out of bed and came to work. All dressed in sweatshirts or raggedy t shirts. None were friendly at all. Most directories were taped up paper. The Dr was very nice as well as nursing staff. The anesthesiologist did h very poor I take. No physical exam at all. They better step it up.

Morgan Robert's in women's health was absolutely amazing. Her vibe was amazing Ava she was very…read morehelpful and understanding. Along with the nurse in there. I'll definitely be recommending!

On Friday night my daughter went to the ER via ambulance in extreme pain 7 days after her gall…read morebladder had been removed. She got more compassion from the ambulance people. At ER they took bloodwork then put her in the waiting atea where we were with her in a wheelchair writhing in pain. After 2 hours with nurses coming in and out basically ignoring her and talking with other nurses and receptionists I begged someone to take her back and get seen. They did and got her a CT scan as well as a urine sample. The doctor said everything was normal. We had told them about her recent surgery prior to this. We insisted on an ultrasound which the doctor basically denied stating that they couldn't do it over the weekend because no one was available. I googled and this wasn't a true statement. They could have done one if among other symptoms severe stomach pain and swelling which she had. Pain meds they gave her did nothing. Needless to say they discharged her after now 4 hours of her being in obvious extreme pain. Saturday we called the on call due to her of excruciating pain. He asked if Lakeside ER did an ultrasound which we replied no. He sent her to Methodist ER. Her bloodwork showed high elevated white bl count indicating a severe infection. The ultrasound was painful but it showed that something was off and admitted her immediately. They also did a CT scan. b Both her ultrasound and even the CT scan showed liquid buildup from her gallbladder surgery which causes severe pain. So they finally got her pain under control and antibiotics in her. They found liquid and are treating her. I cannot believe the indifference Lakeside ER medical staff showed my daughter and her severe pain she obviously was in saying everything was normal when it wasn't meaning her bloodwork. How could medical professionals be so cold and just ignore such obvious symptoms. The white blood count didn't magically appear in just a few hours later nor the other abnormal signs even in a CT scan which meant this was a very bad indicator of something being wrong when it was found at Methodist ER. The ultrasound sho more but even so. I am shocked at this treatment and coldness from the staff. I wished the ambulance took her to Methodist in the first place to get her proper care especially her pain under control. Such callousness of Lakeside staff is inexcusable. Horrible people who are supposed to be not only compassionate but competent as well.

Bergan is a nice hospital with some great staff, but I do feel like they want to get people in and…read moreout as fast as possible, to the detriment of the patient sometimes. My mom had a broken femur (thigh bone) from a nasty fall at her assisted living facility. The surgeons, nurses, and medical staff that assisted in the operation to fix it and in the after-care for her post-op, were all very nice and attentive. The issue came in when suddenly she was told she's getting discharged suddenly soon after her operation. I ran to get her some clothing (as she had only been in hospital gowns at the hospital). But when I got back they had already loaded her on the stretcher with her rear end showing as they rolled her through the hallways past many people. Her dignity was not on the transport staff's mind at all. When she got back to the assisted living facility, the discharging doctor (who I never met) prescribed her TYLENOL for pain - for a broken femur! What in the absolute world?? So the hospital facility is nice, some of the staff is great, but there are definitely some training that needs to be done for the care and dignity of patients, from my experience with them.

I would like to simply state that this hospital was a horror show. Not only did they do a…read morehorrendous job caring for patients and would rather sit and gossip acting as if visitors wouldn't hear. They practiced horrible hygiene and showed lack of cleanliness without following proper procedures. They left my family member sitting in feces for days, they left bed pans filthy and reused the same ones. They would consistently look over feces in the trash, pee sitting in urinals for hours on end, and when they went to "rinse" bed pans left feces all over the floor, toilet, and walls for visitors to have to clean after being asked multiple times to come back because the small trauma hospital rooms always smelled of feces. I spent days watching over my family member and the entire time I noticed they couldn't care less to check in. The only way their patient was getting cared for is when they reached out themselves while in tremendous pain. Not only was there lack of proper procedures when it came to cleaning bodily fluids but quite of few of the nurses were awful.... Some of them seemed to not know how to place IV's properly, consistently pocking until they gave up leaving blood clots, bruises and rashes for them to finally call for another nurse to finish the job. I also heard one nurse yelling at another to "get off your phone there are patients to take care of". While over hearing this I heard multiple call lights going off around the counter from surrounding nurses. It's just horrifying to know these are the people we rely on and pay to take care of loved ones during traumatic accidents. Obviously they are to help maintain pain but the environment plays a huge role in recovery. Most ghetto hospital I've ever stepped foot into. Bergen mercy... begging for mercy if I were able to give negative stars I would because everyone needs to be aware of these issues before picking this hospital for procedures or recovery.

Very poor organization. No beds available for planned over night stay…read more Total knee. Kept in holding area; no Bathroom available in room,very Poor pain management after knee block worn off. No crackers given wth oral pain medication during night; causing nausea and vomiting. Very unfortunate experience over all. Nurses had to get hot water from coffee pot to give sponge Bath. This is not acceptable care.

What started as a casual skate night turned into an unplanned audition for "Worst Fall of the…read moreYear." Spoiler: I nailed it. So off I went to Nebraska Medicine Bellevue ER, wrist in pain and dignity slightly bruised. From check-in to cast, I was in and out in under two hours--yes, TWO hours. I've waited longer for brunch. The staff was incredibly professional, warm, and genuinely funny. We even shared a few laughs about my skating mishap (because hey, if you can't laugh at yourself while getting X-rays, when can you?). I got triaged, X-rayed, casted, and sent on my way with a smile--and a very stylish hard cast. The quality of care was top-notch--thorough, efficient, and delivered with kindness and humor. Every single person I encountered made me feel seen, heard, and well taken care of. I've never had such a smooth, friendly ER experience. Seriously impressed. Thank you to the whole team--you turned a painful twist into a surprisingly great experience. Well, as great as a broken wrist can be!

I recently gave birth at Methodist via an induction, and I was very happy with the entire process…read more Between the nursing staff and my OBGYN, Dr. Gernhart, I felt like I was in good hands and appreciated the transparency and input I had with how my labor progressed. The nursing staff on the recovery floor were eager to help us learn how to take care of our first baby, as we are pretty much clueless! And, and many people noted to us, the food was very good. The only recommendation I would have is for some more proactive accommodations for the dads/support people who stay with the new mom and baby. Totally get that the mom and baby are the patients, but little things like having two towels in the bathroom instead of one, would go a long way in making their extended stay easier too.

While this place is top notch for healthcare, I wanted to give a shout out to their cafeteria. The…read morehave an incredible amount of option to choose from...and at extremely reasonable prices. Highly recommend the pizza and sandwiches!

We were sent there but our check in procedures for a pulmanary test were not done right and we…read morewaited more than a hour and a half when we left we were told we would have to come back another time they did not cover up there mistake but also told us there were signs there that said if your more than 15 minutes late to let them know I did not see these as I told the lady at the counter that we were going to the bathroom if they called for us we would be gone my wife lost out on three hours of pay besides

I went here yesterday for my neurology appointment for an issue I have had with my hand for a few…read moreyears. The doctor I saw was extremely rude and passive aggressive saying things like "You should feel lucky I let you stay there" to my boyfriend who was in the room with me. I had informed her I have a hard time with needles and she proceeded to pierce into my hand for the test causing it to be in immense pain. It still hurts and I feel she may have pierced into the wrong spot in my hand. Then at the end of it all she tells me that she mainly works as a headache specialist and does "this stuff" (nerve work) on the side. The only plus side from my visit was the people at the front desk were very pleasant and kind to everyone but other than that the rest of my visit to the neurological institute of this hospital was a mess.

When you call Patient Relations and leave a number for a callback. You may not have the same…read morenumber by the time they call you back. I've had the same number for over twenty years, but that may be how long it takes for them to call you back. Because they are just too freaking profitable to care about their patients any more. Especially the Olson's Women's Center. I had my last 3 babies there, but knowing how they treat patients there now, I would deliver my babies at home, myself, before going there.

I was diagnosed with cancer I was so disappointed with there services i asked them for a alternate…read moretreatment no call back they never told me what stage I was or the type of cancer and last time i called the case manager told me to stop calling she set a appointment up without me asking so sad they treat people that way I wouldn't recommend going there

We had a situation that meant we had our 89-year-old grandma stay for a week so they could…read moredetermine if she was a candidate for Hospice at another location. The hospital called it comfort care. All the staff were amazing, and were very caring and professional, from the custodial staff to the doctors. and for sure the #1 nurces on the 7th floor. Thank you for all you do!!

Completely contradictory to patient experience. Patient in stable condition can appreciate someone…read morein their room every hour asking questions and waking you. You will get zero rest and recovery. Unlike any hospital experience.